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"modern, clean hotel but not friendly"
Reviewed by a Hotels.com guest on Mar 5, 2013
The quality of service was not the greatest. When we arrived, there was some confusion over the booking even thoough I provided the receipt. It was after 2pm and we still had to wait a while for our room. The reception desk spoke poor english. We were there for 1 night only and we had a 7am tour booked the next morning, so we wanted to maximize our time at the pool. We didn't get to our room until after 4pm. The pool staff were super friendly and the pool was amazing- the whole reason we booked the hotel for the night. The next morning when we were leaving, many of the hotel staff watched us struggle with our suitcases going gown and up several flights of stairs (even though there was an elevator, still couldn't avoid stairs to the room) and not one offered to help. The hotel was gorgeous but for Thailand, we expected friendlier service.
Sea Pearl is located up the hill of Patong, providing a much more serene and lavishly green surrounding than the resorts within the heart of Patong. Hourly shuttles allow you to enjoy the heart of the city and nightlife, as well. Service was friendly but communication was difficult however staff is responsive to your needs. The resort itself is gorgeous, offeriing all of the amenities you would come to expect from a higher end resort, however, the jacuzzi is useless and only offers cold water. Another complaint we had was that the resort was a ghost town given the time of year rand perhaps prices should have been dropped to attract more tourists. Our room safe was not bolted in and there were no onsite cameras despite round the clock security in the areas. Breakfast buffet was decent but did not include freshly brewed coffee and eggs. I recommend this resort but during slow season, I would not recommend it to party goers.