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"A Room with a View...or was it?"
Reviewed by a Hotels.com guest on Mar 25, 2014
Upon our arrival at the venerable Fairmont Empress to cash in on our Hotels.com "Welcome Rewards" free night, we were asked if we'd like to upgrade to the "Fairmont Gold" floor...why not, so we gladly paid the upcharge for our "Gold" room on the 1st floor. Upon sliding the key in the door, however, we opened it to find a well tussled bedspread, etc. So after a quick bathroom break, we headed out for a little shopping on Government Street after informing the same woman at the Front Desk about our predicament...I was assured the room would be cleaned while we were out. Well guess what we stumbled upon once again about 2 hours later...fortunately, the woman in charge of the Fairmont Gold floor was finally informed of our situation and she totally sprang into action...we ended up in a wonderful room (#169) that had a view of the lower floor roof, which was actually more interesting to look at with all the plants, trees and red lava rock than the Harbour View we'd left behind in the room that never got cleaned up! Oh, and of course our saviour waived the Gold Floor upcharge after many apologies (as well as providing free beverages that evening in the Gold Floor Lounge, which also offered up a very nice breakfast the next day)! All's well that ends well...and after all, it being a virtually free room at the Empress, who could complain?!
Reviewed by a Hotels.com guest on Mar 10, 2014
I had a very cozy stay at Bedford Regency. Location is great. Parking is a bit of a walk ... 2 blocks away, which was fine for my use. The room was cute and cozy and kept very clean by the staff. It would be a bonus if there were an inviting lobby, but for the price, I enjoyed my stay very much. I would go again. Staff at the front desk were pleasant and professional.