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Hyatt Zilara Cancun - All Inclusive, Cancun

4.5 stars
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500, Mexico, ‏‎866-299-2910
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it

Adults-only beachfront resort with spa, near La Isla Shopping Mall

  • Free hot/cold buffet breakfast, free WiFi, and free parking

Main amenities

  • 307 guestrooms
  • On the beach
  • 6 restaurants and 2 bars/lounges
  • Full-service spa
  • Rooftop terrace
  • Spa tub
  • Health club
  • Free beach cabanas
  • Limo/town car service
  • 24-hour front desk
  • Coffee/tea in the lobby
  • Air conditioning

What’s around

  • In Hotel Zone
  • La Isla Shopping Mall (0.8 mi / 1.3 km)
  • Acuario Interactivo (0.8 mi / 1.3 km)
  • Museo Sensorial del Tequila (0.8 mi / 1.3 km)
  • Playa Chac Mool (0.9 mi / 1.5 km)
  • Yamil Lu'um Archaeological Zone (1 mi / 1.5 km)
Outstanding4.7 / 5
  • Loved the experience and resort but they need an Italian restaurant and a steak house. It…Apr 22, 2015
  • We had a 17 night stay from the middle of February to the beginning of March 2015 at this…Mar 9, 2015
See all 792 reviews
From 2,547 reviewsTripAdvisor Traveller Rating

Enter dates to check prices

Hotel Info: ‎866-266-9798‎

from $493 CAD
  • Zilara Ocean View Junior Suite Double
  • Zilara Jr Suite King
  • Zilara Jr Suite - Double
  • Zilara Ocean View Swim Up Suite King
  • Junior Suite, 2 Double Beds
  • Junior Suite, 1 King Bed
  • Zilara Ocean View Junior Suite King
  • Zilara Ocean Front Junior Suite Double
  • Zilara Ocean Front Junior Suite King
  • Zilara Ocean Front Luxury Suite King
  • Presidential Suite

At a glance

Key facts

Hotel size

  • This hotel has 307 rooms
  • This hotel is arranged over 8 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in
On-line check-in is available 48 hours prior to arrival. Junior Suite Ocean View and upper categories can also assign their own suite. Contact information is provided on the confirmation email received after booking via this Web site.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others


  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)


  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*


  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms



  • Free valet parking

  • Accessible parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)

In the hotel

Food and drink
  • Free hot/cold buffet breakfast
  • 6 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in the lobby
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Free pool cabanas
  • Swim-up bar
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Pool sun loungers
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • One meeting room
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Number of buildings/towers - 1
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Rooftop terrace
  • Television in common areas
  • Disabled parking
  • Accessible path of travel
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Climate control
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Furnished balcony or patio
Freshen up
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

  • Pilates
  • Yoga

  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities


The hotel's spa, The Spa, offers signature Maya-inspired Saas, or clarity and light treatments, which match earth, wind, fire, or water elements to individual massages, masques, and exfoliations. Ingredients include clay from the crater Chicxulub and banana leaves. Included on the general menu are Japanese Shiatsu, chocolate mint exfoliation, and algae body wraps.

The Spa also features a spectacular hydro facility equipped with whirlpools, cold plunge pools, outdoor and rain showers, steam and dry sauna, and a temazcal steam hut. Men and women have separate areas with individual lockers; robe and sandals are provided. Fruit and beverages are supplied in the relaxation area.


Tapas and Pintxos - This restaurant specializes in Spanish cuisine.

Asiana - This restaurant specializes in Asian cuisine and serves lunch and dinner.

Maria Marie - This restaurant specializes in fusion cuisine and serves dinner only.

Chefs Plate - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.

Spice - This fine-dining restaurant serves breakfast, lunch, and dinner.

Hyatt Zilara Cancun - All Inclusive, Cancun

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