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1-800-CA-HOTELS
(1-800-224-6835)
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Frequently Asked Questions
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How do I reserve my room?
Our reservation process is very simple. Select or enter the desired city,
enter the dates of arrival and departure, and enter the number of guests.
Click the Search Available Hotels
(for only hotels which have vacancies), Search
for Vacation Rentals or the Browse
All Hotels (all hotels in a city regardless of vacancy) button.
You could also search by a specific hotel name within a city.
A list of hotels or vacation rentals will appear on the screen. For more
information, click the name of the property or the Info link.
- After room types and rates are returned to your screen, you will be
able to choose the rate you desire by reading the room information in
the center of the screen, then clicking on the Book It button on the right side
of the screen.
- After you have selected your desired room type, you will be taken
to a "Secure Reservation Request" form. Then you will need to
review the "Reservation Information" and fill in the blanks on
the "Guest Information" section. Be sure your name and email
address are spelled correctly.
- After you fill out all of the needed information, press the
"Submit Reservation" button.
- If further correspondence is necessary prior to confirming the
reservation, a Customer Care agent will reply back to you with an email
within 24 hours.
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Is it safe to use my
credit card?
Yes. We take this matter very seriously. To ensure your security, Interactive
Affiliate Network utilizes a secure commerce server, which encrypts the
credit card number and encodes it into a non-usable form.
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What credit card types
are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed in the Info
section of the hotel description.
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My credit card number
is correct, but the hotel is not accepting it. Why?
There are a few possibilities:
- Your card type is not accepted at the hotel.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- There is a computer error.
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Can I specify where I
would like my room located (preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section will appear on the
Reservation Form to insert such requests and submit them to the hotel. The
hotel staff will do their best to accommodate special requests. We cannot
guarantee that your requests will be granted because they are subject to
availability.
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Is the room rate per
person or per night?
All rates displayed are nightly, and based on double occupancy per room
unless otherwise specified. Carefully review the room descriptions and rate
rules to ensure the room you select can accommodate your entire party. Any
extra adults or children above the rooms listed occupancy may be subject to
additional charges at the property's discretion. Some rates may require
special identification. Our booking fee, taxes, and other surcharges imposed
by the hotel are not included.
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What about the special discounts?
Many of the participating hotels offer "Special Internet Rates" to
our users. These rates offer substantial savings. See " What is a Special Internet Rate? "
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I should receive a discounted rate.
How do I get this?
The rates displayed are the only rates available to this site for making
reservations. These rates may include government, corporate, or senior
discounts. You may need special documentation at check-in to confirm you are
qualified to receive that rate. Please do not expect to receive such a rate
at check-in without the proper identification even if you have selected to
book it online.
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Is there a waiting list for sold out
hotels?
In certain instances, Interactive Affiliate Network can make reservations at
sold out properties. Often lodgings identified as "Special Internet
Rates" are providing sold out availability. If you want to be placed on
a waiting list, you will need to contact the lodging directly.
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What happens when I make a reservation?
Reservation requests will result in a new screen showing an Itinerary Number,
which should be kept and used with any future correspondence with Interactive
Affiliate Network. You may also be quoted a Confirmation Number.
Additionally, all reservations will be followed up within 2 to 4 hours with
an email using the same Itinerary Number and, if available, a Confirmation
Number.
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How long will it take
Interactive Affiliate Network to respond to my reservation request?
All reservation requests will result in a new screen showing an Itinerary
Number, which should be kept and used with any future correspondence with
Interactive Affiliate Network. Additionally, all reservations will be followed
up with an email within 2 to 4 hours using the same Itinerary Number with the
status of your reservation.
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How do I check on my request for a lodging?
You may view your reservation using the "View/Cancel Reservation" link. Always feel free to
contact us with any inquiries regarding your request. For
fastest service, please include your "Booking Number" which you
will receive after you submit your booking.
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I don't have long to
wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your
confirmation should only take a few seconds. You will be notified of the
status of your reservation within 2 to 4 hours. However, there can be delays.
In such cases, you will receive an email from us without a confirmation
number. When we receive the confirmation number from the property, it will be
emailed to you. If there is a special request or rate change associated with
your reservation, the request will be sent to a Customer Care agent for
processing. You may contact us directly at reply@travelnow.com.
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When will my
reservation be at the hotel?
- Special Internet Rates Rates:
Your name will not appear at the hotel until 72 hours before your
arrival date. Rest assured, the room is booked; however, the hotel just
does not know that you will be the person staying in it.
- "Additional Rates":
It takes a minimum of 24 hours before your reservation details reach the
lodging's computer system. Rest assured, the room is booked; however,
the hotel simply has not entered your details into their system yet.
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Once I have made my
reservation, will I receive any written confirmation from the hotel?
No. The email confirmation you receive from Interactive Affiliate Network is
all you will need. It displays your Interactive Affiliate Network Itinerary
Number, the hotel information, the rate, confirmation number, and the hotel's
cancellation policy.
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What is the cancellation policy on my reservation?
Hotels.ca has waived its change and cancellation fees for
lodging bookings made after January 21, 2008. You may
still be subject to change and cancellation fees that our lodging suppliers
impose and require us to pass on, as indicated in the rules and restrictions
for the reservation. When you are completing the reservation form, the
Cancellation Policy will be provided in red or there will be a link to read
the cancellation policy. You can also view the property information page to
find the cancellation policy. These policies will vary from property to
property, so you must read each one carefully. In general, the standard is
that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48,
or 72 hours prior to your specified arrival; however, these are just general
guidelines and the specific policy of the property will prevail. If you
cancel before the deadline, generally you will not be charged a penalty.
Cancelling after the stated period will result in a cancellation penalty fee.
Some reservations are non-refundable and cannot be cancelled after booking.
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How do I cancel a reservation?
Use the "View/Cancel Reservation" link provided on the home page.
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What is a Vacation Rental?
A vacation rental is any suite-type lodging that has self-catering facilities
(wet bar, refrigerator, microwave, etc.) Most vacation rentals have separate
bedrooms, fully equipped kitchens, one or more bathrooms, washer and dryer,
and sometimes a balcony or patio. Towels and linens are provided. Daily maid
service and other hotel conveniences are usually available.
Unlike hotels with per person pricing, there is a set price for an entire
vacation rental with a maximum number of persons allowed. Most one-bedroom
units sleep a maximum of four using a sleeper/sofa in the living room. Most
two-bedroom vacation rentals sleep a maximum of six, and most three-bedroom
vacation rentals sleep up to eight.
Please carefully read the vacation rental descriptions to learn the specifics
of what is provided and how many people are allowed.
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Where do I pick up my
vacation rental keys?
The email you receive confirming your reservation for a Vacation rental will
provide details as to where and when you should pick up the keys to your
rental unit.
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What type of customer service is offered?
After submitting your reservation request, you will be provided with an email
address to use to make inquires about your request. Our qualified and friendly
agents are available 24-hours a day, 7 days a week, 365 days a year
(including holidays) to answer your questions. All you have to do is ask.
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I'm looking for a
hotel in Los Angeles. Can you help me?
Our reservation agents are unable to do individual searches for clients due
to our high volume of reservations. Please use the Lodging
Search Form to identify availability and rates at over 47,000 hotels
around the world.
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Is there a hotel
shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This may be listed
on the Lodging Information page. If it is offered, there may be a charge by
the hotel for this service. Vacation rentals often do not have this type of
service.
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Is parking available?
Free parking? Long-term parking?
Most hotels and vacation rentals offer free parking to their guests, although
some may charge. Long-term parking is offered at the discretion of the
property (often in conjunction with park and fly rates). This may be listed
on the Lodging Information page.
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What if there will be more than two adults in the room?
Most hotels allow additional guests to stay in the rooms at a charge (usually
between $5.00-$20.00 per person). Some hotels and most vacation rentals have
a limit on how many people can stay in a room. This may be listed on the
Lodging Information page.
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Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's room
using the existing bedding. The age requirement differs depending on the
specific hotel's policy. This may be listed on the Hotel Lodging page.
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Are rollaway beds/cribs available?
Most hotels and some vacation rentals offer rollaway beds and cribs
(typically at a charge- $5.00-$20.00 each). Some may have restrictions on
what room types will allow rollaway beds. This may be listed on the Lodging
Information page. If special requests are accepted, a section will appear on
the Reservation Form to insert such requests and submit them to the hotel or
vacation rental.
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What are the directions to the hotel?
The location information of the hotel is sometimes listed on the Lodging Information
page. This can identify the distance from the hotel to certain landmarks or
the airport. Vacation rental reservations will have directions included in
the confirmation email.
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Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or
sometimes just coffee and donuts. It would be very rare for a Vacation rental
to provide breakfast. If included, it should be listed on the Lodging
Information page.
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What is the Interactive Affiliate Network Refund Policy?
Interactive Affiliate Network strives to provide the best service possible
and will work on behalf of our clients to rectify any regrettable circumstances
pertaining to your reservation. However, Interactive Affiliate Network acts
only as an independent agent to secure services of an air carrier, car rental
supplier, hotel, vacation rentals, or other travel related supplier.
Therefore, we have no control over personnel, equipment, or operations of
these suppliers and shall not be held liable for any inconvenience, personal
injury, property damage, or other loss incurred as a result of any wrongful
acts, omissions, or default on the part of the suppliers. All grievances must
be reported with any and all supporting documentation to Interactive
Affiliate Network within 60 days of the mailing of the first credit card
statement showing any discrepancies for billing and payment issues or within
60 days after the completion of travel services provided.
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Do hotels have minimum age requirements?
Please be aware that some hotels may have minimum age restrictions or
requirements when reserving a room. For example, some hotels with casinos may
require you to be 21 years of age to check into a room. Please inquire with a
Customer Care Agent or with the hotel directly.
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What if I find a lower price after booking?
Special Internet Rate hotel reservations booked through Interactive Affiliate
Network are guaranteed to be the lowest rate. If there is a lower rate
available for the same dates and the same hotel, you must contact us within
24 hours of booking your "Special Internet Rate" reservation. We
will either refund you the difference or cancel the reservations without
penalty. This guarantee only applies to rate indicated as "Special
Internet Rates." It does not apply to special events such as New Years
and the Super Bowl. To learn more or to claim a guarantee, Click here.
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