10/10 Exceptional
Me and my family spent a great time in Neptuno hotel! The service was great, food delicious, short distance to the beach and perfect swimming pool! Will definitely recommend.
Verified traveller
12-night trip
Zeus Hotels Neptuno Beach - All Inclusive
Beachfront property in Malevizi with private beach and outdoor pool
Near Heraklion Port, Neptuno Beach Hotel - All Inclusive is a haven for families and beach lovers alike. Bask in the sun on the beach, unwind with a massage, or enjoy Mediterranean cuisine at Main Restaurant. With free WiFi, an outdoor pool, and children's facilities like a playground and supervised childcare services.
Very good
Popular amenities
- Bar
- Airport transfer
- Free breakfast
- Spa
- Pool
- 24/7 front desk
Main amenities (12)
- Daily housekeeping
- On the beach
- Restaurant and bar/lounge
- Outdoor pool
- Free children's club
- Beach umbrellas
- Beach sun loungers
- Beach towels
- Children's pool
- Pool bar
- Room service
- Spa services
Feel at home (6)
- Babysitting (surcharge)
- Children's pool
- Children's club (free)
- Playground on site
- Refrigerator
- Television
Why we love this property
Beach bliss
Sandy shores with beachside perks await guests at this all-inclusive waterfront hotel. Activities include beach volleyball, nearby scuba, and windsurfing.
Mediterranean cuisine
Experience Mediterranean flavors at the restaurant, while the bar offers perfect nightcap vibes. Start each day right with a free buffet breakfast.
Room options
Check availability for these dates
Showing 7 of 7 rooms
Premium Room, Partial Sea View
Highlights
Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Private bathroom
- 20 sq m
- Partial sea view
- Sleeps 3
- 1 Queen Bed
Superior Room, Partial Ocean View
Exceptional
Highlights
Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Bathrobes
- 20 sq m
- Partial ocean view
- Sleeps 3
- 1 Queen Bed
Superior Double Room
Highlights
Furnished balcony or patio
Air conditioning
Refrigerator
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Free bottled water
- 20 sq m
- Sleeps 2
- 1 Queen Bed OR 2 Twin Beds
Premium Room, Garden View or no view
Highlights
Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Private bathroom
- Sleeps 3
- 1 Queen Bed
Junior Suite
Highlights
Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Private bathroom
- Sleeps 3
- 1 Queen Bed
Junior Suite Side Sea View
Highlights
Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Private bathroom
- Sleeps 3
- 1 Queen Bed
Suite
Highlights
Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
- Sleeps 4
- 1 Queen Bed and 1 Twin Bunk Bed
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About the area
Ammoudara, Heraklio, Heraklion, Malevizi, Crete Island, 71414
About this property
At a glance
Property amenities
Room amenities
Special features
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Zeus Hotels Neptuno Beach - All Inclusive Reviews
Very good
8.8
Cleanliness
7.6
Location
9.0
Staff & service
7.6
Eco-friendliness
8.4
Property conditions & facilities
Popular mentions
FoodBeachService staffChildrenRestaurantRoom2/10 Poor
We had a terrible experience with construction site outside our window with drills from early morning. It was not possible to sleep at all. We needed to go back and forward and got moved after 2 days of staying in that conditions.
Julia
Julia, 4-night trip
8/10 Very good
It was all inclusive and the swimming pool was right on the beach.
Jinny
Jinny, 1-night trip
10/10 Exceptional
Al het personeel is onzettend vriendelijk en behulpzaam. De kamers werden iedere dag schoongemaakt en de bedden meerdere malen per week verschoond. Ook het eten was heel erg lekker en vers.
Maria Cornelia Gerarda van
Maria Cornelia Gerarda van, 7-night trip
10/10 Exceptional
Everything was good and up to standard. We enjoyed the entertainment offered by the newly appointed entertainment person, who entertained us with his karaoke nights, sports activities and his overall friendly attitude.
Mark
Mark, 3-night trip
10/10 Exceptional
Staff are very friendly and helpful, restaurant staff are very good food and drinks are in good quality and matches all tastes
Mohamed
Mohamed, 5-night trip
6/10 Good
Freundliches Personal, gutes Essen, sauberes Zimmer. Leider kann man sie bei schlechten Wetter nur im Zimmer aufhalten, im Poolbereich fast keine Schattenplätze und Sonnenschirme. Klimaanlage kühlt des Zimmer nicht runter.
Sabine
Sabine, 3-night trip
8/10 Very good
Such a welcome! The people running this hotel are very friendly. I visited end of October with my 10y daughter. She could play in the kids club twice a day (except Wednesday) and has a little kids disco in the evening. There isn’t much to do in the resort so this is a ‘quiet, relaxing holiday’ the beach area behind the hotel was lovely. If you want any ‘life’ Heraklion is 15min cab away for €14 with lots of shops and restaurants. I loved this holiday.
Samantha
Samantha, 7-night trip
8/10 Very good
Family friendly, well located.
Cynthia
Cynthia, 2-night trip
8/10 Very good
Consigliato
Le camere sono molto piccole, se siete più di 2 persone sarete scomodi. In compenso cibo è ottimo, il personale è gentile ed efficiente, l'animazione ok. In generale siamo rimasti soddisfatti del soggiorno.
Olga
Olga, 7-night trip
6/10 Good
Es war sehr laut. Man hat im Zimmer gehört, wenn Personen im Zimmer nebenan oder im Stock darüber die Toilettenspülung betätigt haben oder geduscht haben. Man hat alles gehört was auf dem Flur passiert ist. Jede Türe, jedes Laufen, einfach alles. Das hat nichts mit Erholung zu tun, weil Schlaf kaum möglich war, weil es so laut war.
Katharina
Katharina, 4-night trip
10/10 Exceptional
The amenities in the add had free wifi, but you had to pay for it. Not impressed at all
Glen
Glen, 6-night trip
6/10 Good
Passable
Hotel moyen repas pas terible
stephanie
stephanie, 11-night trip
8/10 Very good
Lage des Hotels ist in einer Stichstrasse und man muss sagen, es ist mehr mit einem Stadthotel zu vergleichen.
Die Superior Strandblick Zimmer im Block 800, die zum Pool und Strand gelegen sind, sind alle top. Der Rest zur Straße hin okay, Zimmer in den Rückgebäuden sind, vielleicht noch mit Ausnahme zum eingeschränkten Meerblick, leider schon sehr trostlos und in die Jahre gekommen.
Das Essen ist von der Auswahl überschaubar, jedoch alles durchweg sehr, sehr schmackhaft. Es gibt am Buffett immer Nudeln und Pommes, mindestens 2-3 Fleischbeilagen, ein Fischgericht, diverses Gemüse und ein vegetarisches Gericht. Salat und Käsebuffet, der Schafkäse und der Zaziki sind erstklassig.
Am Anfang war ich von der Auswahl, auch da sich das Buffet auf ein kleines Areal erdrückt enttäuscht, musste mich jedoch revidieren, da alles von sehr hoher Qualität war. Wer hier nichts findet, ist selbst schuld.
Das Hotel war während meines 14-tägigen Aufenthalts voll belegt, so dass es zu den Stoßzeiten manchmal am Buffet sehr voll war, das kann man aber umgehen.
Das große Manko eaten jedoch die Getränke. Bis auf das Soda, das auch ab und an nach Chlor schmeckte, sind Softgetränke ungenießbar. Selbst No-Name Billigprodukte sind um Klassen besser, als was hier geboten wird. Cocktails das Gleiche. Es gibt zwar z.B. Gin-Tonic, durch das ekelhafte Tonic dann aber auch unterirdisch. Aperol etc. ein Fremdwort.
Kaffee gibt es, der geht so, alle Arten von Expresso, Cappuccino etc. Fehlanzeige.
Angela
Angela, 13-night trip
10/10 Exceptional
Lovely hotel
Wonderful hotel. Room was a little tired and not how it was pictured on Hotels.com but very clean, pleasant staff, good drinks and food.
Hotel is right on the beach.
Would stay again!
Joshua
Joshua, 7-night trip
6/10 Good
I did not like the restaurant/dining room. It felt, and sounded, like a school cafeteria. No effort made to remove dishes/plates quietly.
At best, perhaps more of an effort could be made at dinner. Perhaps with lower lighting.
Ann
Ann, 2-night trip
4/10 Fair
Rude staff, small resort
This place reminded me of a summer camp for old people. Everyone was old and everyone ate at once in the same food hall. The staff was so rude. Got screamed at for bring food to another table outside that was not in the restaurant because it was packed and COVID is still a thing if they didn’t know. I got yelled at like a child in front of all the others guests like I was supposed to make you couldn’t take food out to eat at other tables. Also it was very boring here. We stayed at the Star Beach Resort before that and it was amazing compared to this place.
Anthony
Anthony, 1-night trip
6/10 Good
The rooms and property were clean but the experience was not what we expected… had to pay extra for safe, towels had to leave a deposit and only be pickup at a certain time … many little things that didn’t make us feel confortable. Maybe not for us, the staff was nice and property clean.
Carlos
Carlos, 3-night trip
6/10 Good
"So Lala" mit Super Animation
Bilder schöner als das Hotel. Die "renovierten" Zimmer waren sehr sporadisch, Duschen waren nie sauber, Safe kostet 3 Euro pro Tag und die All-Inkl. Erfahrung war: "Viel da, nichts richtig gut". Pool war vorhanden, Strand war schön.
Wichtig zu erwähnen hier: Das Animationsteam, bestehend aus nur 2 Animatoren, haben sich von früh morgens bis spät Abends besondere Mühe gegeben und der Anlage einen besonderen Charme verliehen. Mit Ansprechpartnern wie diesen, fühlt man sich immer richtig aufgehoben.
Verified traveller
8-night trip
8/10 Very good
Great food, great location, beach is nice needs more lounge chairs.
Aleksandar
Aleksandar, 2-night trip
10/10 Exceptional
War eine tolle Unterkunft würde ich nochmals buchen
Keine versteckten Kosten, täglich frisches Essen zudem Abwechslungsreich.
Jegliche Art von Getränken kostenlos bis 23 Uhr
Strandabschnitt war sehr schön und nicht überfüllt.
Verified traveller
7-night trip
8/10 Very good
This is an excellently located and priced hotel. Right on a beautiful beach that is minutes by taxi to Heraklion or Knossos. I generally do not like all-inclusive, but circumstances forced. Food was what seemed standard for this level. For food, there are 2 wonderful restaurants right next door for fresh fish - I recommend Blanco highly. Staff was friendly and accommodating. Cleaning crew was diligent.
Only 2 negatives for me: no espresso on the property, just horrible cafe American. And they do not take American Express. This could have been a big problem but I happened to have another card loaded in my phone. I realize many places in Europe don’t like to deal with AmEx but it should be prominently displayed somewhere - especially when I used AmEx to pay Orbitz. (There are other fees to pay for on arrival - somehow local taxes are not included or disclosed by Orbitz, but that is another discussion).
Verified traveller
6-night trip
10/10 Exceptional
Superbe hôtel très bien tenu.
Le all-in comprend vraiment tout. Pas de mauvaises surprises.
Les repas sont toujours variés et délicieux.
Verified traveller
4-night trip
10/10 Exceptional
Last minute stay
We booked this last minute for a night as the ferry was on strike. Best service you will ever receive. The staff are amazing and make up for the fact that this is a 4 star. Amenities are all there, great beach. Only issue was that the air conditioning didn’t really work as well in the room.
Sarbrindra
Sarbrindra, 1-night trip
10/10 Exceptional
Je recommande .
Super service et la qualité de la nourriture est très bien . Bien situé et pas au cœur de la ville .
Yves
Yves, 5-night trip
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