Kids pool was out of service. Only had one breakfast attendant and he couldnât keep up with demand. The refrigerator in the room didnât work and had to be replaced.
There was an issue with our booking but the staff went above and beyond to rectify the problem. I was very impressed with the customer service we received. The building itself is a bit dated but the price is great for what you get and itâs in a nice area close to a lot of shops and restaurants in town.
Room keys did not work entire stay. Hard to get help at front desk as no one was there much of the time. Was told no more clean towels in the hotel when I asked for a couple as we had six people to our room and only 3 in the room. Hotel was in need of repairs. Pool was nice. Hot tub closed as it was not working. Breakfast was ok. Prices were reasonable but probably would choose somewhere else next time.
The air conditioner and/or thermostat did not work in our room. Kept coming up ERR so no one slept much. The breakfast opened a bit late which put us behind since we needed to be somewhere at 7pm. We booked the hotel so our littles could swim and the pool was completely down for our stay.
We have been going to this hotel for about 7 years and it gets a little more disappointing each time. This trip was for graduation weekend and I had to go to my daughter's hotel in Watertown to shower. I know you get what you pay for but in this case all I was counting on was a HOT or even WARM shower before. I've often been hesitant to review this hotel because it's the 3rd best hotel in the area but SERIOUSLY in need of.... something because really there are a list of things that are mediocre. If you have pets it's great.