The check-in went well, and there was one cart available. We seniors travel with a lot of items, since we are also Geocachers, and need to be prepared so carts a must. When we got to the room, it was very dark. Looking out the window, we noticed that our view was a dirty wall and a moldy bird nest. Not sure who would design a room in an area such as this. Looks like the rooms next to the center facilities are like that (6 rooms). Somehow, we were given that room, while other rooms in our hallway were not occupied. We were disappointed that considering we booked many months ago (April). At the end of the next day, we found a note on our bed that the cleaning staff will not clean our room, since we left personal items on the bed, bathroom counter and the coffee area. UNBELIEVABLE. We had to clean our room, repack so the room could be cleaned? In all our travels, all other hotels would neatly place our items after cleaning. They wear gloves. The staff would not even empty the garbage or provide replenish items such as toilet paper. The room was clean and the bed very comfortable. The armchair was nice. Breakfast was pretty good as well. We are back in the area next year, but not sure if we will book here. Since we book through Expedia and not through the hotel, we might get the wall again.