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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

ZiOne Luxury Hotel Cartagena, Cartagena

3.5-star3.5 stars
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001, Colombia

3.5-star hotel with spa, near Bocagrande Beach
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Everything is excellent! I’ll come back ever! My family and I had a great time.Dec. 5, 2019
  • beautiful hotel. great location. lots of good restaurants. low budget and expensive ears.…Sep. 19, 2019

ZiOne Luxury Hotel Cartagena, Cartagena

from $71 CAD
  • Standard Room, 2 Double Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking, Hot Tub
  • Superior Suite, 1 King Bed, Jetted Tub

What’s around ZiOne Luxury Hotel Cartagena, Cartagena

Landmarks

  • In Bocagrande
  • Clock Tower - 42 min walk
  • Bocagrande Beach - 3 min walk
  • Cartagena de Indias Convention Center - 43 min walk
  • Rio Cartagena Casino - 2 min walk
  • Castillo Grande Beach - 6 min walk
  • Castillo Grande Beach Plaza - 9 min walk
  • El Laguito Beach - 11 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 25 min drive

At a glance

Key facts

Hotel size

  • This hotel has 39 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 1:00 PM
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Parents must have child's birth certificate and photo ID *

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Full-service spa
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Elevator
  • Rooftop terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • In-room massage available
Freshen up
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 51-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, ZIOne Spa. Services include massages.

The spa is open daily.

ZiOne Luxury Hotel Cartagena, Cartagena’s small print

Also known as

  • ZiOne Luxury Cartagena
  • Zione Cartagena Cartagena
  • ZiOne Luxury Hotel Cartagena Hotel
  • ZiOne Luxury Hotel Cartagena Cartagena
  • ZiOne Luxury Hotel Cartagena Hotel Cartagena

Policies

State tax ID - 900904020-2

There is no hot water on site.

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property is licensed under an applicable law. Property Registration Number RNT 60221

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

There is an administrative fee of COP 9500 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for ZiOne Luxury Hotel Cartagena, Cartagena

  • Does ZiOne Luxury Hotel Cartagena offer free cancellation for a full refund?
    Yes, ZiOne Luxury Hotel Cartagena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at ZiOne Luxury Hotel Cartagena?
    Yes, there's free self parking.
  • Is there a pool at ZiOne Luxury Hotel Cartagena?
    Yes, there's an outdoor pool.
  • Are pets allowed at ZiOne Luxury Hotel Cartagena?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at ZiOne Luxury Hotel Cartagena?
    You can check in from 3:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 1:00 PM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near ZiOne Luxury Hotel Cartagena?
    Yes, there's an onsite restaurant.

Recent reviews

Good 7.8 From 183 reviews

Poor 2.0
Chaos in Cartagena
Lost my plastic key the 1st evening of my 4 night stay. The hotel didn't have an extra key so i spent the 1st night with no electricity in the room. Checked out the morning of my second day and forfeited 3 days remaining, The lady at the front desk on the night shift was apathetic, totally indifferent to my needs. I would never stay there, ever! It is a hyped up hotel, very disappointing comparing what was written vs the actual hotel.
Eddie, th4 night trip
Very Good 8.0
Good to stay for a night maybe or two Not nothing out of this world
au4 night trip
Good 6.0
Difficulty to get to rioms
There is only 1 elevator working ; the other elevator has been out for more than 6 months .
Hernando, us2 night trip
Poor 2.0
Horrible hotel
Hi I was in a hotel in Cartagena Columbia and I didn’t like the hotel because there were no hot water and it was very noise. So I left a day before and they didn’t gave me a credit because I paid through you. How can I get a credit?
Sonia, us3 night family trip
Exceptional 10.0
Wonderful hotel
Very wonderful hotel. There are more expensive hotels in the area and also cheaper. I consider this a midrange hotel but it was really nice and fantastic area. Plenty of stores and restaurants nearby. Very close to the beach, casino and multiple choices of transportation. I normally walked to see the area more. I never felt afraid or threatened. Just have to get use to the vendors. I walked to the City Central a few times and had no issues. Just beware of course and take precautions. I felt safer there than downtown Los Angeles. Anyways yes the hotel is super nice and the staff are extremely friendly. Definitely would recommend.
John, us5 night trip
Exceptional 10.0
Nice place to stay
I enjoyed my stay. The only complaint was that my digital room key stopped working several times. Not a big deal but I discovered that when it stopped working my room became unlocked. You could turn the knob and walk right in. Nothing was taken but still not good security. The check-in was very slow and one elevator was out of service, so there were many times I had to wait awhile to go up or down 10th floors. All else was good and I'd consider staying there
Ronald J., us4 night trip
Good 6.0
Hotel was nice, Shower was horrible!
This place is very clean and in a good location. The hotel front desk did not seem like they wanted to help with anything, bad attitudes. The shower was horrible, it was either extremely hot or extremely cold and we could not control it and they were not able to fix it. Cartagena is so hot, so usually I am taking 2-3 showers a day, but I dreaded taking a shower in this place. My last day I didn't even take a shower before my flight because it was so uncomfortable. Also the water pressure in the shower was really bad.
us2 night family trip
Poor 2.0
The hotel booked 2 nights for me, instead of one, they noticed the mistake and they still charge me double!
Gabriela, us2 night romance trip

ZiOne Luxury Hotel Cartagena, Cartagena

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