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All properties in Cartagena, Bolivar, Colombia

ZiOne Luxury Hotel Cartagena, Cartagena

3.5-star hotel in Cartagena with spa and outdoor pool

  • Free buffet breakfast, free WiFi, and free parking
From
$68 CAD

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  • ZiOne Luxury Hotel Cartagena, Cartagena
  • ZiOne Luxury Hotel Cartagena, Cartagena
  • Rooftop Pool
  • Pool
  • ZiOne Luxury Hotel Cartagena, Cartagena
ZiOne Luxury Hotel Cartagena, Cartagena. Image 1 of 41
1 / 41ZiOne Luxury Hotel Cartagena, Cartagena
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001, Colombia
7.8.Good.
  • Everything is excellent! I’ll come back ever! My family and I had a great time.

    Dec. 3, 2019

  • beautiful hotel. great location. lots of good restaurants. low budget and expensive ears.…

    Sep. 11, 2019

See all 219 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Convenient
Shopping
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 39 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Hair dryer

What’s around

  • In Bocagrande
  • Centro Comercial Nao - 2 min walk
  • Bocagrande Beach - 3 min walk
  • Rio Cartagena Casino - 3 min walk
  • Castillo Grande Beach - 6 min walk
  • Castillo Grande Beach Plaza - 9 min walk
The following facilities or services will be unavailable from September 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Double Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking, Hot Tub
  • Superior Suite, 1 King Bed, Jetted Tub

Location

Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001, Colombia
  • In Bocagrande
  • Centro Comercial Nao - 2 min walk
  • Bocagrande Beach - 3 min walk

What’s around

Landmarks

  • In Bocagrande
  • Centro Comercial Nao - 2 min walk
  • Bocagrande Beach - 3 min walk
  • Rio Cartagena Casino - 3 min walk
  • Castillo Grande Beach - 6 min walk
  • Castillo Grande Beach Plaza - 9 min walk
  • El Laguito Beach - 11 min walk
  • Plaza Bocagrande Commercial Center - 23 min walk
  • Hospital Naval de Cartagena - 29 min walk
  • Naval Museum Cartagena - 38 min walk
  • Alcaldia (City Hall) Cartagena - 39 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive
  • Airport shuttle

At a glance

Hotel size

  • This hotel has 39 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Full-service spa

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Elevator
  • Rooftop terrace
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Closed-captioned TV

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 51-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, ZIOne Spa. Services include massages.

The spa is open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • There is an administrative fee of COP 9500 per night

Children and extra bedsPay at property

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

PetsPay at property

  • Service animals exempt from fees

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

State tax ID - 900904020-2
This property is licensed under an applicable law. Property Registration Number RNT 60221

Also known as

  • ZiOne Luxury Cartagena
  • Zione Cartagena Cartagena
  • ZiOne Luxury Hotel Cartagena Hotel
  • ZiOne Luxury Hotel Cartagena Cartagena
  • ZiOne Luxury Hotel Cartagena Hotel Cartagena

*See fees and policies for additional details or extra charges

FAQs

  • Yes, ZiOne Luxury Hotel Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 1:00 PM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Pizzas Piccolo Cartagena (3-min walk), Piola (3-min walk), and Vai Piano (4-min walk).
  • No, this hotel doesn't have a casino, but Rio Cartagena Casino (3-min walk) is nearby.
  • ZiOne Luxury Hotel Cartagena has a spa and an outdoor pool.
7.8.Good.
  • 10.0.Exceptional

    Muy limpio muy recomendable, la gente muy amable, el servicio a la habitacion muy rapifo y eficaz

    5 night family trip, Aug. 4, 2019

    Verified Expedia guest review

  • 2.0.Poor

    ​​This is what happened to us. Two couples. Two rooms. Two nights April 1,2. We arrived past 12 noon. We registered to check in​ ie all our passport and ID information entered into their system​ and were told to come back at 3 pm when our rooms be ready. We came at 3 pm and had to wait another half hour ​as the new clerk on duty entered all our information again without giving us any reason for re entering the same. On arrival with a fair amount of luggage we had to carry these over some steep steps as there was no pathway. Two of us are senior citizens and one of us has a broken back. We got no help with our luggage till we went inside to check in. Found only one room had safety deposit locker and foldable luggage holder. Informed front desk. ​Were​ told ​by the front desk ​that was what it was. Some rooms had it and some didn’t, even though we paid same rate.​Tough luck! We requested for escalation to the manager. Had to wait another half hour before manager on duty saw us and corrected the issue. Later elevator stalled and stopped mid way between floors. It took 15 minutes before the situation was relieved and three of my family could come out, in the process traumatizing my daughter in law. Coffee was provided near the reception. We asked for milk or cream as there was none in sight. The bellboy appeared to go to the next room to fetch it, but was dissuaded by the receptionist Anna, through eye contact which we intercepted. Could write more. Terrible place.

    2 night family trip, Apr. 1, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Liked the pool. Liked having breakfast at hotel. Convenient location.

    SusanHinds, 4 night romance trip, Mar. 20, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Excellent location

    Great overall stay, had an issue with toliet not flushing but they fixed it right away. The hotel is close to everything where you can walk. Definitely recommend.

    Sheterrica, 4 night trip, Jul. 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The property was in the perfect place for walking. It was in the middle of everything. The beach, restaurants, sightseeing. And Zaida the front desk manager was amazing she took great care of all the things we needed. She even booked the covid 19 testing for our departure. The air conditioning was the only thing I would change, it worked when it wanted too.

    6 night romance trip, May 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very friendly, helpful, professional crew, good experience

    3 night trip, May 12, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Pros, Great location and staff. Cons, no hot water in shower and pool not cleaned often, usually run filters once every 3 days.

    21 night romance trip, Apr. 21, 2021

    Verified Expedia guest review

  • 4.0.Fair

    No hot water, small TV When arrived in the room...no towels Towels frayed...over used....beds hard

    Gregory, 2 night trip, Apr. 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Me parecio muy bien la estadia

    5 night family trip, Apr. 8, 2021

    Verified Expedia guest review

  • 6.0.Good

    The ac didnt work in the room.. but it was a nice hotel

    2 night trip, Apr. 7, 2021

    Verified Orbitz guest review

See all 219 reviews