Cozumel Palace All Inclusive

Photo gallery for Cozumel Palace All Inclusive

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Beach nearby, sun loungers, beach umbrellas, beach towels
Beach nearby, sun loungers, beach umbrellas, beach towels
Beach nearby, sun loungers, beach umbrellas, beach towels
3 outdoor pools

Overview of Cozumel Palace All Inclusive

VIP Access

Cozumel Palace All Inclusive

4.0 star property
Colonos Cuzamil beach property with 4 restaurants and spa

9.2/10 Superb

962 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
The price is CA $427
Price available on 08/01/2022
Map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
Main amenities
  • Daily housekeeping
  • Near the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service
For families
  • Free cribs/infant beds
  • Children's pool
  • Private bathroom
  • Separate bathtub and shower
  • Separate sitting area
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Colonos Cuzamil
  • Punta Langosta Pier - 1 min drive
  • Stingray Beach - 2 min drive
  • Benito Juarez Park - 2 min drive
  • Cozumel Museum - 2 min drive
  • San Miguel Church - 5 min drive
  • Arrecifes de Cozumel National Park - 3 min drive
  • Chankanaab National Park - 12 min drive
  • Chankanaab Beach Adventure Park - 11 min drive
  • Corona Beach - 15 min drive
  • Isla de Pasion - 29 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive
  • Airport shuttle (surcharge)

About this property

Cozumel Palace All Inclusive

At Cozumel Palace All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 15-minute drive of Chankanaab Beach Adventure Park. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 4 restaurants and the 2 bars/lounges are great places to grab a cold drink. This upscale property also features a poolside bar, a children's pool, and a snack bar/deli. Fellow travelers say good things about the helpful staff and breakfast.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 169 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–11:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children's pool

What to do

  • Scuba diving
  • Snorkeling
  • Shopping
  • Beach nearby
  • Access to nearby outdoor pool
  • Use of nearby fitness center
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Windsurfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Terrace
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 21-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite live performances

Spa

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Frequently asked questions

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Terence, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

5-night family trip
Verified Hotels.com guest review

8/10 Very good

Margaret, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mike, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Every room has ocean view. The Buffet was not as good as the other Palace Resorts.
Karin, 6-night romance trip
Verified Travelocity guest review

10/10 Exceptional

We loved it here. Best place to stay in Cozumel.
Roy, 4-night family trip
Verified Expedia guest review

8/10 Very good

Food at restaurants are great, buffet not so great, and excellent room service food. Definitely a few steps up from the “other end” of the island resorts.
gerald, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great family fun!
A fantastic family water front vacation, we will be back! Excellent service from all staff in every area, they couldn’t do enough for us. Highly recommend.
IRENE, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

The staff are great and really set this property apart from others. We enjoyed the location in that local shopping was close by and we could walk to it. Food is better than average for an all inclusive but not equal to local restaurants. Pool was clean, activities enjoyable, and nightly shows/entertainment was worth watching. Room was clean and housekeeping top notch. I was really put off by the fee they charge to step off the palace pier onto the boat of a scuba diving operator if it is not the house operator (AquaSafari). It’s currently $15 USD per person per day. Your resort credit nor your VIP status will waive this. If you are coming to Cozumel to do some diving, especially a family of 3-4, this fee will add up quick. My only hesitation returning to the palace my next trip is this fee to step off the dock onto a local dive operator’s boat that takes 30 seconds. It just isn’t sitting well with me. If you are a non-diver I’d give the palace 5 stars.
Jeffrey, 7-night family trip
Verified Expedia guest review

8/10 Very good

Great place to stay in Cozumel. Relentless cleaning and service. We were greeted by nearly everyone we passed or came in contact with. The food was decent but had, most days, the same things on the menu. I would have liked to see a little more variety. Overall, we had a great time.
Wayne, 1-night family trip
Verified Expedia guest review