Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

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Indoor pool
Indoor pool
Indoor pool
Living area | Flat-screen TV

Overview of Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

3.5 star property
Suburban hotel in South Charleston with indoor pool and restaurant

8.4/10 Very good

862 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
400 Second Ave, South Charleston, WV, 25303
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Free airport shuttle
  • Free area shuttle
  • Fitness center
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden

Choose dates to view prices

About this area

What's nearby

  • Charleston Coliseum & Convention Center - 5 min drive

Getting around

  • Charleston, WV (CRW-Yeager) - 12 min drive
  • Charleston Station - 5 min drive
  • Free airport shuttle
  • Free area shuttle

About this property

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

3.5-star hotel in the business district
At Holiday Inn Hotel & Suites Charleston West, an IHG Hotel, you can look forward to a free roundtrip airport shuttle, a terrace, and a garden. The onsite restaurant, Mosa Cafe and Grille, features American cuisine. In addition to an arcade/game room and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a free area shuttle, and ATM/banking services
  • A porter/bellhop, free newspapers, and multilingual staff
  • Guest reviews speak well of the family-friendly amenities, dining options, and pool
Room features
All guestrooms at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel boast perks such as air conditioning, as well as amenities like free WiFi and desk chairs. Guests reviews say good things about the clean rooms at the property.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 150 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Free airport shuttle on request (available 24 hours)

Offsite

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free local shuttle

What to do

  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (10000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An indoor pool
  • Arcade/game room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Sign language-capable staff
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired Internet
  • Free local calls
  • Desk chair

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Mosa Cafe and Grille - This restaurant specializes in American cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of USD 9.99 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Rollaway beds are available for USD 10.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West
Holiday Inn Hotel Suites Charleston West
Holiday Inn Hotel Suites Charleston West an IHG Hotel
"Holiday Inn Hotel Suites Charleston West an IHG Hotel"
Holiday Inn Hotel & Suites Charleston West, an IHG Hotel Hotel

Frequently asked questions

Does Holiday Inn Hotel & Suites Charleston West, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Hotel & Suites Charleston West, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?
As of 2 Oct 2022, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel on 28 Oct 2022 start from CA $169, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?
Yes, pets are welcome. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?
Yes, there's free self parking. Free RV/bus/truck parking is available.
Is airport shuttle service offered by Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?
No, this hotel doesn't have a casino, but Mardi Gras Casino (13-min drive) is nearby.
What is there to do at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel and nearby?
Holiday Inn Hotel & Suites Charleston West, an IHG Hotel has an indoor pool, a fitness center, and an arcade, as well as a picnic area and a garden.
Are there restaurants at or near Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?
Yes, Mosa Cafe and Grille offers American cuisine. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Los Agaves (4-min walk), Happy Days Cafe (8-min walk), and Pho Vinh Long (8-min walk).

Overall score and ratings

8.4

Very good

8.5/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Great staff!
Friendly staff and feel welcome to meet my needs!
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Laura, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Catherine, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Clean and friendly-no free breakfast
As a Holiday Inn Express we were surprised there was a charge for breakfast.
Christine, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel Experience
This hotel was amazing! They are very clean and super friendly. The pool was family friendly. Our room was immaculate and luxurious. One of the best hotels I’ve stayed at. Close to everything in Charleston.
Jeanette, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay
We’ve stayed in 4 different beds in 4 nights of travel. This bed was the most comfy. Pillows were nice too. We stayed at a Marriott, Hilton, a friends. Halls are a little older. But for the price point it was really clean and comfy. The only con is carpet in rooms. It’s pretty icky anywhere you go. Oh. Rooms are pretty sound proof. My dogs didn’t hear doors all night and it was 4th of July. Fireworks were muffled.
Deborah, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clarissa, 1-night trip
Verified Expedia guest review

8/10 Very good

Lady at desk with heavy accent was a pleasure to work with- helpful & friendly!
Annetta, 4-night family trip
Verified Expedia guest review

8/10 Very good

Pleased
Hotel was clean, staff was helpful and pleasant. The breakfast offered was great. Enjoyed our stay for the night.
Craig, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I’ve stayed here a couple of times and it’s always been a nice place.
Pamela, 1-night family trip
Verified Expedia guest review