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All properties in Vancouver, British Columbia, Canada
1 room, 2 adults

The Sutton Place Hotel - Vancouver, Vancouver

4.5-star4.5 stars
845 Burrard St, Vancouver, BC, V6Z2K6, Canada

Luxury hotel with spa, near Robson Street
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Notes

  • Lobby and was nice, rooms outdated. Jul. 29, 2020
  • over all gooJul. 26, 2020

The Sutton Place Hotel - Vancouver, Vancouver

from $175 CAD
  • Room, 1 King Bed (Sutton)
  • Deluxe Room, 1 King Bed
  • Executive Suite, 1 King Bed
  • Grand Suite, 1 King Bed
  • Premium Room, 1 King Bed
  • Room, 2 Queen Beds (Sutton)
  • Deluxe Room, 2 Queen Beds

What’s around The Sutton Place Hotel - Vancouver, Vancouver

Landmarks

  • In Downtown Vancouver
  • Robson Street - 1 min walk
  • Granville Street - 4 min walk
  • Vancouver Waterfront - 10 min walk
  • Canada Place - 13 min walk
  • BC Place Stadium - 14 min walk
  • Queen Elizabeth Theatre - 14 min walk
  • Vancouver Convention Centre - 14 min walk

Getting around

  • Vancouver Intl. Airport (YVR) - 18 min drive
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base) - 1 min drive
  • Pitt Meadows, BC (YPK) - 48 min drive
  • Sechelt, BC (YHS-Sunshine Coast Regional) - 122 min drive
  • Galiano Island, BC (YMF-Montague Harbour Seaplane Base) - 128 min drive
  • Mayne Island, BC (YAV-Miners Bay Seaplane Base) - 148 min drive
  • Vancouver Waterfront Station - 15 min walk
  • Vancouver Pacific Central Station - 7 min drive
  • Port Moody Station - 25 min drive
  • Burrard Station - 5 min walk
  • Vancouver City Center Station - 6 min walk
  • Granville Station - 9 min walk

At a glance

Key facts

Hotel size

  • This hotel has 397 rooms
  • This hotel is arranged over 21 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is noon
  • Express check-out
Front desk staff will greet guests on arrival. The hotel requests that guests include their estimated time of arrival in the Special Request field on the booking path to assist with room preparation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 19

Travelling with others

Pets

  • Pets allowed *

  • Food and water bowls available

Internet

  • WiFi in public areas *

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Self parking *

  • Electric vehicle charging point

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Steam room
Working away
  • Conference space
  • Conference space size (feet) - 1
  • Conference space size (meters) - 0
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 1986
  • Elevator
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer (on request)
Be entertained
  • LCD TV
  • Pay movies
  • Digital TV channels
  • Video-game console
  • DVD player
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Microwave (on request)
More
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vida Spa.

The spa is open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The Sutton Place Hotel - Vancouver, Vancouver’s small print

Also known as

  • Hotel Sutton Place
  • Vancouver Sutton Place Hotel
  • The Sutton Place Hotel - Vancouver Hotel
  • The Sutton Place Hotel - Vancouver Vancouver
  • The Sutton Place Hotel - Vancouver Hotel Vancouver
  • Hotel Sutton Place Vancouver
  • The Sutton Vancouver Vancouver
  • Sutton Place Hotel
  • Sutton Place Hotel Vancouver
  • Sutton Place Vancouver
  • Sutton Place Vancouver Hotel
  • Vancouver Hotel Sutton Place
  • Vancouver Sutton Place

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Pet deposit: CAD 40.00 per stay

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs CAD 38.00 per night with in/out privileges

Pets are allowed for an extra charge of CAD 40 per accommodation, per stay

Service animals exempt from fees

WiFi is available in guestrooms for CAD 15 per 24-hour period (rates may vary)

WiFi is available in public areas for CAD 15 per night (rates may vary)

Wired Internet access is available in guestrooms for CAD 15 per 24-hour period (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Sutton Place Hotel - Vancouver, Vancouver

  • Does The Sutton Place Hotel - Vancouver offer free cancellation for a full refund?
    Yes, The Sutton Place Hotel - Vancouver does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at The Sutton Place Hotel - Vancouver?
    Yes. Self parking costs CAD 38.00 per night.
  • Is there a pool at The Sutton Place Hotel - Vancouver?
    Yes, there's an indoor pool.
  • Are pets allowed at The Sutton Place Hotel - Vancouver?
    Yes, pets are welcome. There's a charge of CAD 40 per accommodation, per stay, and there's also a deposit of CAD 40.00 per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at The Sutton Place Hotel - Vancouver?
    You can check in from 4:00 PM to anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near The Sutton Place Hotel - Vancouver?
    Yes, there's an onsite restaurant. Nearby restaurants include Milltown Bar & Grill (6.3 mi), Boson Coffee (7.6 mi), and Sea Harbour Seafood restaurant (7.7 mi).

Recent reviews

Fabulous 8.8 From 1,487 reviews

Very Good 8.0
The hotel was doing it's best during the stage 3 opening however we were not able to take advantage of the hotel's amenities, or have our room made up during our 2 day stay. The location was fabulous. We were in room 2026 near the top of the hotel with a great view of the Burrard Robson area. Our only disappointment was the coffee maker, a keurig type that provided a small amount terrible coffee.
John, ca2 night trip
Exceptional 10.0
Parking is a deal breaker.
Great room in a very nice hotel. Very clean. Friendly helpful staff. Was expensive but that’s to be expected in downtown Vancouver. Only complaint was they charged us $48 per day to park our own car which is ridiculous.
Jeff, ca2 night trip
Exceptional 10.0
ery Accommodating 😀
Front desk staff very accommodating to fix up my online booking mess up with hotels.com. Room very nice. Good bed. Unfortunately no gym or pool open due to C19. But a very very pleasant stay. Thankyou.
Jerry, ca2 night trip
Very Good 8.0
Good and will be staying again, however issues
We understand these are trying times. However, that should not affect the cleanliness of the public areas, in our view. This was very disappointing. We appreciate why there wasn't daily maid service, however, we feel a telephone call daily asking if there was anything we needed would have been appreciated. Provision should be made for collecting garbage from take out food since in room service is not available.
Brian, ca2 night trip
Very Good 8.0
Hotel needs a serious update
ca2 night business trip
Exceptional 10.0
Very well looked after
ca4 night business trip
Exceptional 10.0
Loved it, will be back!
It was an awesome hotel And a beautiful view of the city. The chicken wings in the lounge were amazing! Best I ever had!
Lisa, ca1 night trip
Good 6.0
Less than impressed
First time staying at Sutton hotel in Vancouver. We brought our family for a “high end” mini vacation. Started out with the most amazing valet guys. However the Lady at check in seemed very cold an uninviting. Almost annoyed with us. Even though we spoke with multiple staff about where the pool was located to take the kids nobody let us know that the hot tub was out of order as per island health. **very concerning as the pool was so highly chlorinated we couldn’t stay in for more than 20 min*** the hot tub was a big reason we chose this hotel. This alone absolutely put a damper in our trip. The wifi.... $15 to get the absolute worst internet connection. We feel like we have been robbed! Oh and don’t forget the poo on the back of our toilet in our suite. Just yuk! For a 4+ star hotel in Vancouver (we have stayed in a few) I can definitely say we would not stay here again, or recommend it. Which is a shame because as I mentioned the valet guys were awesome!
Allen, ca1 night family trip
Very Good 8.0
I have stayed in this hotel many times during the last 3 years due to frequent work trips. Personally, not my favourite but one of the cheapest downtown you can find so it’s worth it if your trip isn’t too long. Very old building and some of the functions don’t work properly like toilets don’t flush property, have to do it multiple times. And some rooms have very low water pressure in the shower. Otherwise comfortable enough room and clean.
ca2 night business trip
Very Good 8.0
Very expensive valet services compared to other luxury hotel. You have to pay for wifi/internet service, had to purchase on a daily basis.
Myrna, ca3 night family trip

The Sutton Place Hotel - Vancouver, Vancouver

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