Mason & Rook Hotel, Washington

Very nice hotel, comfortable but service sometimes rude and no smile! Danny Boy was so nice with us! When we left the guy at the desk was rude, the computer was out of service, he supposed to send us our bill, we still waiting!! At the restaurant, we had one host who was very rude with us. At the Happy hour, they served us wine in plastic cup and the other people had glasses. But Danny Boy saved the honor!!

Great hotel. Only complaints are that the rooftop pool closed at 4:00pm everyday and the surprise “resort fee” upon checkout after having thought we’d already pre-paid for the stay. Not a great last impression.

Hotel itself is great, other than the elevators being quite busy. Also, they put a 125 dollar per night pre-authorization charged on your credit card, which is way higher than anywhere I've ever stayed (and totally unnecessary). The staff was helpful though, and it was comfortable there. A bit far from the National Mall, but plenty to do in the neighborhood.

Everything was great except there was no hot water on Saturday morning. The hotel is clean, employees are very nice.

The shower dribbled water and the beds were okay. I was surprised that the beds weren’t better quality. I won’t be staying here again. However, the service people were nice and the hotel was hip. Just bad beds and horrible pressure in the shower. I was in here for a while trying to get my hair completely washed.