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Hotel Maya Excelsior

Photo gallery for Hotel Maya Excelsior

Front of property
Indoor pool, outdoor pool
Indoor spa tub
Classic Single Room, 1 Double Bed, Non Smoking | Bed sheets
Bed sheets

Overview of Hotel Maya Excelsior

Hotel Maya Excelsior

3.0 star property
3-star hotel in Guatemala City with outdoor pool and indoor pool

11 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Centro Historico, 7ª. Avenida 12 - 46, Zona 1, Guatemala City, 1

Room options

About this area

What's nearby

  • In Zona 1
  • Paseo Cayala - 23 min drive

Getting around

  • La Aurora Intl. Airport (GUA) - 26 min drive

Restaurants

  • Los Canelones - 4 min walk
  • La tacita de plata - 4 min walk
  • Saúl Bistro Teatro Lux - 4 min walk
  • La Cocina De La Senora Pu - 4 min walk
  • El Adobe - 4 min walk

About this property

Hotel Maya Excelsior

Hotel Maya Excelsior puts you just 4.8 mi (7.8 km) from the airport and 5.3 mi (8.5 km) from Paseo Cayala. Guests can grab a bite to eat at the restaurant and visit the fitness center for a workout. An indoor pool, an outdoor pool, and a garden are other highlights.

Languages

Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 100 rooms

Arriving/Leaving

  • Check-in time from 1:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (1 per room)*
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant

Working away

  • 2 meeting rooms
  • Conference space (2691 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • An outdoor pool
  • An indoor pool

Accessibility

  • Elevator

Languages

  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Ceiling fan

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

More

  • Daily housekeeping

Special features

Dining

Onsite venue - This restaurant specializes in local cuisine and serves breakfast and lunch.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 8 for adults and USD 8 for children
  • Credit card charges are subject to an extra charge of 22 percent

Pets

  • Pets are allowed for an extra charge of USD 10 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

<p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>This property accepts credit cards and cash.</p>

Also known as

Hotel Maya Excelsior GUATEMALA
Maya Excelsior GUATEMALA
Hotel Maya Excelsior Guatemala City
Maya Excelsior Guatemala City
Hotel Hotel Maya Excelsior Guatemala City
Guatemala City Hotel Maya Excelsior Hotel
Hotel Hotel Maya Excelsior
Maya Excelsior
Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel
Hotel Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel Guatemala City

Frequently asked questions

Does Hotel Maya Excelsior offer free cancellation for a full refund?
Yes, Hotel Maya Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Maya Excelsior?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Maya Excelsior?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Hotel Maya Excelsior?
Yes, pets are welcome, with a limit of 1 per room. There's a charge of USD 10 per pet, per night.
Is parking offered on site at Hotel Maya Excelsior?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Maya Excelsior?
You can check in from 1:00 PM - midnight. Check-out time is noon.
What is there to do at Hotel Maya Excelsior and nearby?
Hotel Maya Excelsior has an outdoor pool and a fitness center, as well as a garden.
Are there restaurants at or near Hotel Maya Excelsior?
Yes, there's an onsite restaurant that offers local cuisine. Nearby restaurants include Los Canelones (4-min walk), La tacita de plata (4-min walk), and Saúl Bistro Teatro Lux (4-min walk).
What's the area around Hotel Maya Excelsior like?
Hotel Maya Excelsior is a short 15-minute walk from Guatemala City Hall and 16 minutes' walk from Centro Cívico.

Reviews

5.8

5.7/10

Cleanliness

6.3/10

Staff & service

5.3/10

Amenities

3.7/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Fair

I feel no safe
People talking all night on the stairs up n down the building floors n drinking
Osvelio, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Lorane, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location, reasonable prices, helpful staff. Good food in the restaurant. Too bad the restaurant is closed on Sundays.
2-night trip
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Orbitz guest review

2/10 Poor

I woke up in the middle of night and found bed bugs!! There were a lot of them and full of blood, the most disguisting thing ever, I was horrified!! When I went to talk to receptionist (I didn't know the word in Spanish) but he understood immediatelly what I was talking about and said some rooms have it and that he will come and see. Which of course he didn't! So after I went again he said they can change our room tomorrow and only after I insisted he gave us the new room that he said it's clean. So obviously they are aware of this problem!! The room was moldy and smelled weird and generally whole place seems dirty. We went to see the pool and it was full of leaves and dirt and there were huge cockroaches runing in the corridors... We left tomorrow even though we paid for another night, they didn't offer to return us some money or anything but we just wanted to leave that place!!
2-night trip with friends
Verified Expedia guest review

4/10 Fair

3-night trip
Verified Expedia guest review

10/10 Exceptional

location of this place is very convenient, good price, people from the reception are very nice and helpfull
Elba, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Maximo Ant., 15-night trip
Verified Hotels.com guest review

2/10 Poor

Las sábanas y almohadas aprestaban a sudor ,
Hay una discoteca en el edificio y no dormimos toda la noche , las sabanas estaban sucias y las almohadas apestabas a sudor , una noche bastó para cancelar mi reservación de una semana , NUNCA regresaría ni que me regalaran la estadía ,, ojalá publiquen mi comentario .
David, 8-night trip
Verified Hotels.com guest review

2/10 Poor

Sucio ... inseguro....viejo ...nada sirve no hay aire acondicionado..el baño viejo y sucio ..las sábanas de lo peor...y un ambiente de inseguridad por lo que allí ocurre.
Victor, 21-night trip
Verified Expedia guest review