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The Regency Hotel, Dallas

2.5 stars
11350 Lyndon B Johnson FwyDallasTX75238United States of America, ‏866-299-2910
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2.2 / 5
Location
Location is inconvenient
Food
Food is not good
Service
Service is poor
Room
Room is not nice
1196See all 1,196 Hotels.com reviews
From 117 reviewsTripAdvisor Traveller Rating

The Regency Hotel, Dallas

Hotel Info: 866-266-9798

from $64 CAD
  • Standard Room, 1 King Bed
  • Sleep Number Bed-1K-No Smoking
  • Sleep Number Bed-1K-Smoking
  • Sleep Number Bed-2Q-No Smoking
  • Guest Room
  • Sleep Number Bed-Guest Room
  • Suite, 1 King Bed
  • 2 Doubles Smoking Guest Room
  • 1 King Smoking Guest Room
  • Room, 2 Double Beds
  • 2 Doubles Non Smoking Guest Room

At a glance

Key facts

Hotel size

  • This hotel has 236 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Also known as

  • Regency Dallas
  • Regency Hotel Dallas

Optional extras

Early check-in can be arranged for an extra charge of USD 35.00

Microwaves are available for USD 10 per stay

Refrigerators are available for USD 10 per stay

Rollaway beds are available for an additional charge

Pets are allowed for an extra charge of USD 27 per pet, per night

In the hotel

Food and drink
  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • 24-hour fitness facilities
  • Golfing nearby
  • Billiards or pool table
Working away
  • 24-hour business center
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 10,000
  • Conference space size (meters) - 1
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sleep Number by Select Comfort mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping

Special features

Dining

Terrace Grille - This poolside family restaurant specializes in American cuisine and serves breakfast and dinner. A children's menu is available.

The Regency Bar - This bar specializes in American cuisine and serves dinner only.

The Regency Hotel, Dallas’s small print

Also known as

  • Regency Dallas
  • Regency Hotel Dallas

Optional extras

Early check-in can be arranged for an extra charge of USD 35.00

Microwaves are available for USD 10 per stay

Refrigerators are available for USD 10 per stay

Rollaway beds are available for an additional charge

Pets are allowed for an extra charge of USD 27 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.2 /5 from 1196 reviews

The Regency Hotel, Dallas
Good3.0 / 5
Think before you stay!!!!
Although the housekeeper was excellent, the room carpet was disgusting, the curtains did not close well, there was liquor left in the refrigerator from the previous guest,the beds did not adjust as said on advertising, the pillows need updating and the electrical switches and the lamps need to be fixed.
3 night family trip
The Regency Hotel, Dallas
Good3.0 / 5
A place we wouldn't return
We had excellent service with the front hotel clerk, however, the ice machines did not work on the main floor and were very dirty. The TV did not work well and wee needed a code to get it working. We were so tired from the previous travel that we fell asleep at a very early hour.
1 night romance trip
The Regency Hotel, Dallas
Poor1.0 / 5
I learn from my own mistakes
It was not a pleasant stay. Upon check-in both front desk associates were constantly receiving personal phone calls and not focused on the customer. After 15 minutes I check into my room only to discover my room patio opens up to the housekeeping laundry room. Turned on the TV and it did not work. Tried calling the front desk and the phones did not work at all. Went to the fronk desk and they sent a maintenance guy to fix the TV. Immediately he tells us they no longer use the big back TV's and that he would replace it or see about being moved to another room. Went out to dinner and on the town. Got in at 2am and again the TV was never replaced. Maintenance guy on duty said he would go to our room..never showed up. Went to go have breakfast and was told we could not take any fruit or juice back to ur room. 15min later guest 2 doors down were carrying food back. Voiced my displeasure again at the front desk and all complaints went on deaf ears. I do not recommend this at all.
1 night trip
The Regency Hotel, Dallas
Poor1.0 / 5
We survived
After checkin, I cleaned up 3 dead cockroaches. The beds were supposed to be the adjustable kind but were broken which left beds half inflated or completely uncomfortable, all the outlets in room were inset into wall so our electronic chargers wouldn't plug in to the walls. The elevator was old and needed maintenance, very slow and shakey. The website said pool but was not available, their pool site had been closed for who knows how long, water was green polluted, the entire fence had been chained shut. Breakfast was disgusting, it was a limited "menu". And only 2 people per room were allowed to eat, they wanted to charge us $10.00 for our 3rd child to eat. And once the pans of food were emptied they stayed that way. This motel would be great if you had $70 to spend, wanted to spend your time with ghetto clientele, and being spoke to in broken English, and feel unsafe walking from your room to your car. I survived this experience but will never go back. I would pick Americas best value in before going back there.
2 night family trip
The Regency Hotel, Dallas
Fair2.0 / 5
ehh
It was alright. Nothing extravagant
2 night romance trip

See all reviews

The Regency Hotel, Dallas

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