6/10 Good
5 Feb 2023
First impressions
The hotel itself is very nice. We’ve stayed at the Hyatt in B.C. and Jamaica. However, we stayed for two nights and on the second day our AC had a leak causing a puddle in our room. The carpet was soaked and it continued to get worse. The maintenance worker was able to stop the valve but that meant we had no access to heat or AC for the night making it an uncomfortable sleep. No one reached out to us to switch rooms. When we told the the hotel staff our experience upon checkout, they apologized but did not accommodate us for the service. Left feeling dissatisfied as my concern or experience wasn’t worth being bothered about. Won’t be visiting again.
Jasmin
Jasmin, 2-night trip
Verified Hotels.com guest review