All properties in West Springfield, Massachusetts, United States of America

Quality Inn West Springfield, West Springfield

City-center West Springfield hotel with restaurant

  • Free on-the-go breakfast, free WiFi, and free parking
$140 CAD

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1150 Riverdale St, West Springfield, 01089, MA, United States of America
  • Had a great time. The staff there were friendly and very helpful. Clean rooms

    Aug. 30, 2019

  • The front desk staff were very kind and helpful and gave advice on the local restaurants…

    Aug. 8, 2019

See all 355 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Choice) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Easy parking
  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 114 smoke-free guestrooms
  • Housekeeping once per stay
  • Restaurant
  • Outdoor pool access
  • 24-hour business center
  • 24-hour front desk

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Microwave
  • Refrigerator
  • Premium TV channels
  • Laundry facilities

What’s around

  • Heart of West Springfield
  • Holyoke Mall - 2.4 mi / 3.9 km
  • Eastern States Exposition - 4 mi / 6.4 km
  • MassMutual Center - 4.4 mi / 7.1 km
  • MGM Springfield - 4.5 mi / 7.3 km
  • Naismith Memorial Basketball Hall of Fame - 4.7 mi / 7.5 km
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds
  • Room, 2 Queen Beds, Accessible, Non Smoking


1150 Riverdale St, West Springfield, 01089, MA, United States of America
  • Heart of West Springfield
  • Holyoke Mall - 2.4 mi / 3.9 km
  • Eastern States Exposition - 4 mi / 6.4 km

What’s around


  • Heart of West Springfield
  • Holyoke Mall - 2.4 mi / 3.9 km
  • Eastern States Exposition - 4 mi / 6.4 km
  • MassMutual Center - 4.4 mi / 7.1 km
  • MGM Springfield - 4.5 mi / 7.3 km
  • Naismith Memorial Basketball Hall of Fame - 4.7 mi / 7.5 km
  • Springfield Museums - 4.8 mi / 7.7 km
  • Six Flags New England - 7.6 mi / 12.3 km
  • Mount Holyoke College - 11.5 mi / 18.5 km

Getting around

  • Bradley Intl. Airport (BDL) - 25 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 15 min drive
  • Springfield Union Station - 6 min drive
  • Holyoke Station - 9 min drive
  • Northampton Station - 16 min drive

At a glance

Hotel size

  • This hotel has 114 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Up to 4 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Free on-the-go breakfast daily
  • Restaurant

Things to do

  • Outdoor seasonal pool
  • Hiking/biking trails nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 600
  • Conference space size (meters) - 56
  • Computer station


  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff


  • Number of buildings/towers - 1
  • Elevator
  • Television in common areas


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed-captioned TV
  • Visual fire alarm

Languages Spoken

  • Chinese
  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Balcony or patio

Freshen up

  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance calls

Food and drink

  • Refrigerator
  • Microwave


  • Housekeeping - once per stay

Special features


Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Children and extra bedsPay at property

  • Rollaway beds are available for USD 12.0 per night

PetsPay at property

  • Service animals exempt from fees

Pool, spa, and gym (if applicable)Pay at property

  • The seasonal pool is open from June to September

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).


Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted.

State tax ID - C0009643250

Also known as

  • Quality Inn West Springfield
  • Quality West Springfield
  • Quality Inn West Springfield Hotel
  • Quality Inn West Springfield West Springfield
  • Quality Inn West Springfield Hotel West Springfield

*See fees and policies for additional details or extra charges


  • Yes, Quality Inn West Springfield does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Free RV/bus/truck parking is available.
  • Yes, there's a seasonal outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
  • Yes, Tokyo Asian Cuisine Resta offers Asian cuisine. Nearby restaurants include Cal's (7-min walk), Shallot Thai Cuisine (9-min walk), and Carrabba's Italian Grill (13-min walk).
  • No, this hotel doesn't have a casino, but MGM Springfield (6-min drive) is nearby.
  • Have fun during the warmer months with activities such as ziplining. Additional recreation nearby includes casino gaming, spelunking, and hunting. Enjoy amenities like a seasonal outdoor pool and access to a nearby outdoor pool.
  • 10.0.Exceptional

    Had a great stay, staff was very helpful. Would definitely stay there again

    Robert, 1 night family trip, Jul. 17, 2019

    Verified guest review

  • 6.0.Good

    The shower was moldy , room decor was not good, cleanliness was ok

    2 night family trip, Jun. 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Hotel appreciation

    Our stay was good very close to the train show

    didier, 3 night trip with friends, Jan. 25, 2019

    Verified guest review

  • 8.0.Very Good

    The young man on the front desk was very friendly! Location was excellent. Right off highway and close to shopping and restaurants. The room was very clean and comfortable. Would definitely stay there again.

    Linda, 1 night family trip, Oct. 28, 2018

    Verified guest review

  • 8.0.Very Good

    .Great location, nice shopping center in front Great fridge, excellent breakfast

    Daniel, 2 night trip, Oct. 6, 2018

    Verified Expedia guest review

  • 4.0.Fair

    Decent Stay

    Check in was very easy, and I appreciated the friendliness of the front desk attendant. He kindly asked what I was up to in town and had a good sense of humour. I booked the hotel as a rest stop during a 10 hour drive to Maine, so I wasn't expecting much but I was quite happy with the room itself. Very large bed, fridge, microwave, coffee, and even a balcony. What I wasn't so happy about, was the noise created by my neighbours. Yelling, slamming doors, cigarette smoking. I called down to front desk and kindly sent someone up, but unfortunately it did not help and I did not sleep well.. not good for my long drive the next day. I think the low price attracts some party people I suppose. My other complaint was that the cleanliness could have been better. Elevators very grimy, and my bathroom had hair on the floor, in the shower, and around the toilet. Felt very yucky

    1 night business trip, Sep. 18, 2018

    Verified guest review

  • 10.0.Exceptional

    Great place

    It’s a nice place to stay. Staff is very nice! Wicked good Japanese restaurant they cook right in front of you the food was delicious

    Leslie, 1 night family trip, Sep. 5, 2021

    Verified guest review

  • 6.0.Good

    Several smelly what looked to be homeless men ate breakfast during our stay. Unfortunately, manager did not open doors and the smell was unbearable.

    rosemarie, 3 night family trip, Aug. 25, 2021

    Verified guest review

  • 6.0.Good

    For a “nice” Motel, I’d expect better service.

    I wasn’t greeted kindly, nor was the process explained to me in terms of what deposit they needed or didn’t. Initially, I believe I was told that he did need to charge my card $50, but then I think he said no. There was most definitely a language barrier but I got the feeling that the man who greeted us and gave us the room keys, he was either an owner or manager. There was no room service whatsoever so when we got back from the park at the end of the day, our room hadn’t been touched. Idk if I needed to ask for room service but you never needed to before. It was all a bit less than what I was hoping for.

    Tristany, 2 night family trip, Aug. 25, 2021

    Verified guest review

  • 6.0.Good

    Won’t be back.

    Hotel seems dated and run down. Room smelled musty. AC was very loud and hardly kept up. A questionable group of people hanging out front of entrance, both days I was there. Security guards sitting down in lobby watching tv is not the best “first impression” while walking in. Pool was closed.

    Sean, 2 night business trip, Aug. 21, 2021

    Verified guest review

See all 355 reviews