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Moon Palace Nizuc - All inclusive

4.5 star property
Upscale beachfront property with golf course, near Moon Palace Golf Club
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Moon Palace Nizuc - All inclusive

Photo gallery for Moon Palace Nizuc - All inclusive

Aerial view
Premium bedding, down comforters, pillowtop beds, minibar
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby
Governador Suite, Flex cancellation options | Bathroom

Overview of Moon Palace Nizuc - All inclusive

8.4 out of 10 Very good
8.4/10 Very good

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • Golf course
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 4 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness center
  • Free use of bicycles
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)

Room options

View all photos for Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View, Kids & Teens Free + Flex cancellation options

Superior Deluxe Garden View, Kids & Teens Free + Flex cancellation options

Superior Deluxe Garden View, Kids & Teens Free + Flex cancellation options

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Honeymoon Suite, Flex cancellation options

Honeymoon Suite, Flex cancellation options

Honeymoon Suite, Flex cancellation options

  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View, Kids & Teens Free + Flex cancellation options

Superior Deluxe Ocean View, Kids & Teens Free + Flex cancellation options

Superior Deluxe Ocean View, Kids & Teens Free + Flex cancellation options

  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Ocean Front, Kids & Teens Free + Flex cancellation options

Premium bedding, down comforters, pillowtop beds, minibar

Luxury Ocean Front, Kids & Teens Free + Flex cancellation options

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Governador Suite, Flex cancellation options

Governador Suite, Flex cancellation options

Governador Suite, Flex cancellation options

  • 90 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Sofa Bed

About this area

What's nearby

  • On the beach
  • Moon Palace Golf Club - 18 min walk
  • Ventura Park Cancun - 14 min drive
  • Riviera Cancun Golf Resort - 20 min drive
  • Delfines Beach - 20 min drive
  • El Rey Ruins - 22 min drive
  • Puerto Morelos Town Square - 25 min drive
  • Plaza Las Americas - 22 min drive
  • Iberostar Cancun Golf Course - 23 min drive
  • Aquaworld - 26 min drive
  • Plaza 28 - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 14 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Grand Lobby Bar - 18 min walk
  • Sky Bar
  • Lobby Bar
  • Cusco - 6 min drive
  • Grand Central Buffet - 5 min drive
Map

About this property

Moon Palace Nizuc - All inclusive

At Moon Palace Nizuc - All inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just a 5-minute drive from Moon Palace Golf Club. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Caporales, one of 6 restaurants, serves Mexican cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 2 poolside bars, a golf course, and a free kid's club. Fellow travelers say good things about the overall property condition.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 709 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast
  • 6 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Coffee shop
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Free supervised childcare/activities
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • Golf privileges
  • On the beach
  • Tennis
  • Yoga classes
  • Basketball
  • Shopping
  • Ecotours nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 34 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Communal living room
  • Fitness center
  • 27 holes of golf
  • Golf driving range on site
  • 3 outdoor pools
  • Bicycle parking
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Waterslide
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • 47-inch Smart TV
  • Digital TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Private indoor spa tub
  • Balcony

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Guidebooks/recommendations

Special features

Spa

AWE Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Caporales - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arrecifes - Overlooking the pool, this steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Manglar - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Palapa Pelícanos - Onsite restaurant. Open daily.
Sweet & Coffee - This coffee shop serves brunch only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 1000 per person (return)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children costs MXN 1000 (return)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.
This property accepts credit cards and cash.

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Frequently asked questions

Does Moon Palace Nizuc - All inclusive offer free cancellation for a full refund?
Yes, Moon Palace Nizuc - All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Moon Palace Nizuc - All inclusive?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Moon Palace Nizuc - All inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace Nizuc - All inclusive?
Yes, there's free self and valet parking. Electric vehicle charging is available.
Is airport shuttle service offered by Moon Palace Nizuc - All inclusive?
Yes, an airport shuttle is available. The charge is MXN 1000 per person return.
What are the check-in and check-out times at Moon Palace Nizuc - All inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon.
Is there an onsite casino at Moon Palace Nizuc - All inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (22-min drive) and Dubai Palace Casino (22-min drive) are both nearby.
What is there to do at Moon Palace Nizuc - All inclusive and nearby?
Have fun with onsite activities such as cycling, and practice your swing at the golf course. Additional recreation onsite includes basketball and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Moon Palace Nizuc - All inclusive also has 2 swim-up bars, 2 poolside bars, and a fitness center, as well as private indoor hot tubs and a garden.
Are there restaurants at or near Moon Palace Nizuc - All inclusive?
Yes, there are 6 onsite restaurants, featuring Mexican cuisine and pool views.
Does Moon Palace Nizuc - All inclusive have rooms with private spa tubs?
Yes, each room has a private indoor spa tub.
Does Moon Palace Nizuc - All inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Moon Palace Nizuc - All inclusive like?
Moon Palace Nizuc - All inclusive is a short 18-minute walk from Moon Palace Golf Club and 7 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Reviews

8.4

Very good

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Gauravjit, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jose, 5-night trip
Verified Hotels.com guest review

8/10 Very good

TRAVIS THUC, 4-night trip
Verified Expedia guest review

8/10 Very good

Crystal Daline, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent service
Victor, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

My family and I enjoyed our stay at Moon palace Nizuc. We will definitely book again next year.
Andreina, 6-night family trip
Verified Expedia guest review

6/10 Good

Kayla, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Nice área
Norma, 5-night trip
Verified Expedia guest review

4/10 Fair

Jorge, 3-night trip
Verified Expedia guest review

8/10 Very good

Great staff. Unfortunately, the ocean access was not the best. Water was brown and not free flowing . Not the beautiful blue water I expected to see in Cancun. Expensive stay for a trip to the pool!
Verified Expedia guest review