THE US GRANT, a Luxury Collection Hotel, San Diego, San Diego

Its just not a 5 star hotel. I travel constantly and pretty much live in hotels. Because any given hotel is my home away from home, I stay exclusively in highly rated 5 star hotels and the US Grant is simply not one. The lobby is nice and the location is great, but that is where it ends. After initially being upgraded due to my SPG status, I expected more, so I upgraded again, this time at my expense. The bathtub drain was broken with the mechanical drain completely removed and laying on the end of the tub. I asked maintenance to fix it, and while they did put it back in the drain hole, the linkages did not seem to be hooked up correctly as the lever to activate the drain was not working. It was impossible to take a shower because the water would go from scolding hot to cold, constantly back and forth, quite randomly. I inquired at the front desk and they sent someone to look at it. When I came back, I asked the status of the repair and they basically said I wasn't using it right. Showers are not complicated, I'm pretty sure I know how to use one. In any case, after following their instructions, it still did not work correctly. Then, as I was working from the room throughout the day, there were several flying termites coming through a crack in the window. Also, even though I had the privacy switch on, on more than one occasion I had people knocking at the door while I was taking conference calls. I will stay elsewhere on future trips to SD.

Excellent Service a beautiful hotel in the heart of San Diego. Great location. Clean rooms. Classically beautiful in every way.

This is a really nice place to stay for a central location. We enjoyed our stay very much.

The beds are very soft, keep that in mind if you prefer a firm bed, the windows have beautiful drapery, but are not room darkening and it was rather light, and the windows are single pane in a very busy area which made for much noise during the night. All of that being stated the staff of the entire hotel is very friendly, welcoming and very helpful. The hotel is beautiful and very well maintained, and is within walking distance to many things to see and do. The room was very clean and turn down service was nice.

Great experience, lovely hotel