An exquisite hotel similar to The Plaza in New York in terms of atmosphere. Room, food and restaurant service - perfect. Room was just as described. Room service made my dinner order off menu in a special way I prefer it cooked.
Unfortunately, the front desk, although capable, were sometimes overwhelmed. The cruise ship passengers of two large ships flooded the hotel as they were embarking or disembarking frequently staying here the night before or after their cruise. The port is across the street and convenient. However due to thousands of guests on the hotel premises, it was tough to get a cab and there were long lines at the front desk. Frequently I just walked instead of waiting for a cab. Once the cruise ship passengers departed, it was easy to get a cab and/or interact with the intelligent front desk staff who problem solved quickly and professionally.
I suggest the manager hire more front desk staff for cruise ship days or when they are flooded with guests.
But again without the cruise ship guests - it’s a splendid hotel across the board and worth the price.