AZ Hotel & Serviced Apartments

Photo gallery for AZ Hotel & Serviced Apartments

Primary image
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk
35-inch LED TV with satellite channels, streaming services
In-room safe, individually decorated, individually furnished, desk

Overview of AZ Hotel & Serviced Apartments

AZ Hotel & Serviced Apartments

3.5 star property
Central hotel with 24-hour fitness, connected to a shopping center, near An'Nur Jamek Mosque

8.4/10 Very good

15 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Map
Jalan Mustapha, Labuan, 87000
Main amenities
  • Daily housekeeping
  • Near the beach
  • Breakfast available
  • Free airport shuttle
  • 24-hour fitness center
  • Room service
  • Conference center
  • Beach shuttle
  • 24-hour front desk
  • Air conditioning
  • Laundry service
  • Self-serve laundry
For families
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
  • Free self parking
Cleaning & safety
  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Labuan
  • Financial Park - 1 min drive
  • Labuan Golf Club - 4 min drive

Getting around

  • Labuan (LBU) - 3 min drive
  • Free airport shuttle
  • Beach shuttle (surcharge)

About this property

AZ Hotel & Serviced Apartments

AZ Hotel & Serviced Apartments is just 1.3 mi (2.1 km) from the airport and offers a free shuttle (available 24 hours). Guests can visit the 24-hour fitness center for a workout, and freebies like WiFi and self parking are added perks.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 95 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 11:30 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle (available 24 hours)*

Offsite

  • Beach shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • To-go breakfast (surcharge) each morning 6:00 AM–7:30 AM
  • Room service

What to do

  • Beach shuttle (surcharge)
  • Beach nearby

Working away

  • Meeting room
  • Conference center (806 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Beach shuttle (surcharge)

Facilities

  • 1 building/tower
  • Built in 2018
  • 24-hour fitness center
  • Shopping mall on site

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages spoken

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Malay

Room amenities

Be entertained

  • 35-inch LED TV
  • Premium satellite channels
  • Streaming services

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: MYR 150 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • To-go breakfast is offered for an extra charge of MYR 18 for adults and MYR 18 for children (approximately)
  • Beach shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Az & Serviced Apartments
AZ Hotel & Serviced Apartments Hotel
AZ Hotel & Serviced Apartments Labuan
AZ Hotel & Serviced Apartments Hotel Labuan

Frequently asked questions

Overall score and ratings

8.4

Very good

8.7/10

Cleanliness

8.5/10

Staff & service

8.3/10

Amenities

8.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

10/10 Exceptional

Mohd Shariffudin, 1-night trip
Verified Hotels.com guest review

6/10 Good

Average hitel for an average price
Hotel was fine but basic. It was clean and reasonably comfortable but hardly any tv channels worked
2-night business trip
Verified Hotels.com guest review

4/10 Fair

There were awful maintenence works during my stay. Everyday, since the early morning I've reached hotel stuff many times and asked them to stop that, but nobody cares. They just do not think about their clients. I was very disappointed. Those drills and hummers do not allow you to stay in your room during the day time. And also they do not have any fridges in the room. So be prepared. Room was pretty nice, but is was also full of ants.
Dmitry, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Clean room & great receptionist. Good checkout
1-night trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Good, so far so good nice sleep
2-night business trip
Verified Expedia guest review

6/10 Good

My room wasn't make up for the first nite.
3-night business trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

City centre area
1-night business trip
Verified Expedia guest review

10/10 Exceptional

Abdul Rashid, 6-night business trip
Verified Hotels.com guest review