Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Chicago, Illinois, United States of America
1 room, 2 adults

Swissotel - Chicago, Chicago

4.5-star4.5 stars
323 E Wacker Dr, Chicago, IL, 60601, United States of America

Riverfront hotel with 2 bars/lounges, near Chicago Riverwalk
  • Free WiFi in lobby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Location
Great location
Room
Great room
Cleanliness
Clean
Bar
Standard bar

Swissotel - Chicago, Chicago

from $218 CAD
  • Classic Room, 2 Double Beds, City View
  • Classic Room, 1 King Bed, River View
  • Classic Room, 2 Double Beds, River View
  • Classic Room, 1 King Bed, Lake View (Lake View)
  • Classic Room, 2 Double Beds, Lake View
  • Premier Corner Room, 1 King Bed, City View
  • Premier Corner Room, 1 King Bed, City View
  • Classic Room, 1 King Bed, City View
  • Executive Suite, 1 King Bed, City View
  • Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View
  • Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, City View
  • Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View
  • Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, River View
  • Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View
  • Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, Lake View
  • Classic Room, 1 King Bed
  • Classic Double Room, 2 Double Beds
  • Executive Suite, 1 King Bed
  • Suite, 1 King Bed, View

What’s around Swissotel - Chicago, Chicago

Landmarks

  • In The Loop
  • Chicago Riverwalk - 3 min walk
  • Grant Park - 7 min walk
  • Chicago Theatre - 10 min walk
  • Millennium Park - 12 min walk
  • House of Blues Chicago - 13 min walk
  • Art Institute of Chicago - 15 min walk
  • Navy Pier - 17 min walk

Getting around

  • O'Hare Intl. Airport (ORD) - 29 min drive
  • Midway Intl. Airport (MDW) - 21 min drive
  • Chicago, IL (PWK-Chicago Executive) - 37 min drive
  • Millennium Station - 9 min walk
  • Chicago Van Buren Street Station - 18 min walk
  • Chicago Museum Campus-11th Street Station - 27 min walk
  • State Station - 11 min walk
  • Randolph-Wabash Station - 11 min walk
  • Lake Station - 12 min walk

At a glance

Key facts

Hotel size

  • This hotel has 661 rooms
  • This hotel is arranged over 43 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • Restrictions apply *

  • 1 per room (up to 25 lbs)

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Self parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
  • Spa services on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1988
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Palm - This restaurant serves breakfast, lunch, and dinner.

Amuse - This lobby lounge serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Onsite venue #3 - This restaurant serves breakfast only. Open daily.

Swissotel - Chicago, Chicago’s small print

Also known as

  • Chicago Swissotel
  • Swissotel - Chicago Hotel Chicago
  • Swissotel Chicago
  • Swissotel Chicago Hotel
  • Swissotel Hotel Chicago
  • Chicago Swissotel Hotel
  • Swissotel Chicago Hotel Chicago
  • Swissotel
  • Swissotel - Chicago Hotel
  • Swissotel - Chicago Chicago

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Pet deposit: USD 250.00 per stay

  • Resort fee: USD 20 per accommodation, per night

Resort fee inclusions:

  • Health club access
  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs USD 60.00 per night

Rollaway beds are available for USD 50.0 per day

Breakfast costs between USD 5 and USD 22 per person (approximately)

Pets are allowed for an extra charge of USD 50 per pet, per night

Service animals exempt from fees

WiFi is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Swissotel - Chicago, Chicago

  • Does Swissotel - Chicago offer free cancellation for a full refund?
    Yes, Swissotel - Chicago does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Swissotel - Chicago?
    Yes. Self parking costs USD 60.00 per night.
  • Are pets allowed at Swissotel - Chicago?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 25 lbs per pet. There's a charge of USD 50 per pet, per night, and there's also a deposit of USD 250.00 per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at Swissotel - Chicago?
    You can check in from 3 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Swissotel - Chicago?
    Yes, there's an onsite restaurant. Nearby restaurants include Columbus Tap (4-min walk), Cyrano's Café & Wine Bar (4-min walk), and Bockwinkel's (4-min walk).

Recent reviews

Fabulous 8.6 From 1,928 reviews

Fair 4.0
Honest review - don’t book
For the price you’re paying, this place is more like a 3.5 star hotel. The front desk employees are not welcoming and helpful, the rooms and bathrooms are outdated, the hotel floors are not secured (i.e. you don’t need a room key to use the elevators), and there is an undisclosed “urban experience fee” of $20usd per night. This fee covers the following: - Basic High Speed Internet ... (most hotels have free wifi) - Local and Domestic long distance calls ... (we all have cell phones) - Fitness centre ... (again most hotels give gym access for free) - Dry cleaning* - Nightly shoe shine* - Complimentary Coffee and tea in the lobby from 5am to 6am ... (I think most people on vacation are asleep at this time) - Complimentary smoothie from 6 to 10am and 4-8pm - 10% off private transportation ... (everything is walking distance) Basically, most of these things are usually free at other hotels and/or you probably won’t use especially if you’re here to explore the city. The only good thing is that everything is walking distance... but the Hyatt next door also covers that. Thank you and never again.
ca4 night trip
Very Good 8.0
Only one person for check in and was also on the phone. Eventually another employee came out and took somebody else instead of us next in line. It took about 20 minutes. Had to ask for blanket as only thin sheet on top of regular sheet.
Kathryn, ca2 night romance trip
Exceptional 10.0
Fun times at the swissotel!!
It was truly amazing. We were so happy about everything
Tammy, ca1 night romance trip
Very Good 8.0
Amazing as always
stephen, ca2 night business trip
Good 6.0
Good conference hotel - uneven experience
My experience didn't start well because of a slow check-in process and an issue with the UPS office being closed on Sunday afternoon (which meant I couldn't get the booth I had to set up). However the room was very spacious and comfortable and the rest of the stay went very well (including good food while on the conference floor). I had a couple of meals at the Palm where the staff was excellent and the food was delicious but overpriced.
Stephan, ca2 night business trip
Good 6.0
Disappointed
We stayed November 14th to November 16. The room was okay, but needs updating in bathroom. Our television didn't work the first night so called to have fixed in the morning. The service for repair was quick, however delayed our time to leave for the day. When we returned after a long day, the television didn't work again. Repair guy came again and eventually replaced for us. We also had a problem with fridge as didn't work and spoiled our food. The one bedside light flickered . When we complained the hotel couldn't do anything as not booked directly through them. They paid our tab from night before but only had one drink each. Disappointed we were not able to get a discount for our issues. Too bad for nicer place. We will probably book direct in future.
Kathryn, ca2 night romance trip
Exceptional 10.0
Excellent choice for couples
Very enjoyable. Friendly staff, clean rooms, a nice view, and a reasonable price. Also in an excellent location, with many attractions within walking distance. Would recommend for people visiting downtown Chicago. Tip: do not drink the water left in your room. The coffee is free but the water is eight dollars a bottle. That's the only negative I experienced, as the water was right beside a card offering free coffee, leading me to believe the water was free as well. Stupid of me, I know.
Kevin, ca2 night romance trip
Very Good 8.0
Location was great for walking along the river, the lake, and anywhere downtown. Very friendly staff, great service and rooms were clean and comfortable.
ca2 night romance trip
Very Good 8.0
Only downside was having to change rooms as hotel.com booking ended up having 2 days in one room and '3rd night in another so we had to go down and check out and in again. This should have been made clear when booking. Ben at the checkin was helpful with this and we ended up with an even better view. Location is prime!! We walked ten miles a day and never needed transportation. We did the walk along beach to the zoo, Mag mile, museums, Hancock tower, parks, shopping and ,many walks along the beautiful riverwalk as well as the Shoreline architecture tour. Love Chicago!
ca2 night family trip
Very Good 8.0
Nice place too stay in Chicago
Nice place nice staff
Ellen, ca2 night business trip

Swissotel - Chicago, Chicago

Is the description of this hotel not correct? Tell us