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Photo gallery for JEN Penang Georgetown by Shangri-La

Interior entrance
Interior
Outdoor pool, pool umbrellas, sun loungers
Garden
City view
VIP Access

JEN Penang Georgetown by Shangri-La

4.0 star property

Reviews

8.8 out of 10
Excellent

About this property

Family-friendly hotel with outdoor pool, connected to a shopping center, near 1st Avenue Mall
  • Pool
  • Airport transfer
  • Bar
  • Connecting rooms available
  • Gym

Explore the area

Map
Magazine Road, George Town, Penang, 10300
  • 1st Avenue Mall
    ‪1 min walk‬
  • KOMTAR
    ‪2 min walk‬
  • Prangin Mall
    ‪3 min walk‬
  • Penang (PEN-Penang Intl.)
    ‪26 min drive‬

At a glance

DONE

Hotel size

    • 443 rooms
    • Arranged over 17 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
    • Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free covered onsite self parking
    • Onsite parking limited
    • Offsite parking nearby (MYR 72 per day)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Common areas

  • Wheelchair accessible (may have limitations)
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Steps to reach entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Reviews

8.8 out of 10
Excellent

Reviews

6 out of 10 Good

Location was good as it was somewhat close to the places we wanted to visit/see.