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All properties in Cancun (and vicinity), Quintana Roo, Mexico

Hotel Plaza Kokai Cancún, Cancun (and vicinity)

3-star hotel with 2 restaurants, near Las Palapas Park

  • Free WiFi
From
$61 CAD

Image gallery

  • Junior Suite - Guest Room
  • Junior Suite - Guest Room
  • Outdoor Pool
  • Outdoor Pool
  • Junior Suite - Guest Room
Junior Suite - Guest Room. Image 1 of 60
1 / 60Junior Suite - Guest Room
7.4.Good.
  • It was just an overnight stay so we could catch the ADO bus to Mérida the next day; nice…

    Nov. 30, 2019

  • Noise coming from the pub downstairs till 3am. Staff don't care about about this saying…

    Feb. 16, 2019

See all 163 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours gap period enforced between guest stays
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Transportation options
Walkable
Safe
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 46 guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Nightclub

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Downtown Cancun
  • Plaza Las Americas - 26 min walk
  • Las Palapas Park - 8 min walk
  • Puerto Cancun Marina Town Center - 21 min walk
  • Cancun Interactive Aquarium - 8.4 mi / 13.5 km
  • La Isla Shopping Mall - 8.5 mi / 13.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Double Beds
  • Junior Suite
  • Superior Room, 1 King Bed
  • Superior 2 Double Beds City View
  • Superior Double Room, 1 Queen Bed
  • Superior Double Room
  • Superior Double or Twin Room

Location

  • In Downtown Cancun
  • Plaza Las Americas - 26 min walk
  • Las Palapas Park - 8 min walk

What’s around

Landmarks

  • In Downtown Cancun
  • Plaza Las Americas - 26 min walk
  • Las Palapas Park - 8 min walk
  • Puerto Cancun Marina Town Center - 21 min walk
  • Cancun Interactive Aquarium - 8.4 mi / 13.5 km
  • La Isla Shopping Mall - 8.5 mi / 13.7 km
  • El Rey Ruins - 12.1 mi / 19.5 km
  • Ventura Park Cancun - 12.4 mi / 20 km
  • Delfines Beach - 12.9 mi / 20.8 km
  • Dolphin Discovery - 13.5 mi / 21.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 46 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 10 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Wheelchair-accessible parking on site
  • Free offsite parking nearby
  • Street parking available
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Room service (during limited hours)
  • Free reception

Things to do

  • Personal motorized watercraft on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Designated smoking areas
  • Rooftop terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 28-cm TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

El meson espanol - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

La Tasca - Onsite bar.

Recreation

On Site

  • Personal motorized watercraft on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Small print

Also known as

  • Hotel Plaza Kokai
  • Hotel Plaza Kokai Cancún
  • Hotel Plaza Kokai Cancún Cancun
  • Plaza Kokai Cancún
  • Plaza Kokai Cancún Cancun
  • Plaza Kokai Hotel
  • Hotel Plaza Kokai Cancún Hotel
  • Hotel Plaza Kokai Cancún Cancun
  • Hotel Plaza Kokai Cancún Hotel Cancun

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of MXN 650 per vehicle (one-way, Maximum occupancy 4)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Plaza Kokai Cancún does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's free parking nearby.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11:30 AM. Contactless check-out is available.
  • Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include El Socio Taqueria Naiz (3-min walk), Coapenitos (4-min walk), and Cafe Nader (6-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 650 per vehicle one-way.
  • No, this hotel doesn't have a casino, but PlayCity Casino (7-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.
  • Have fun with activities like hiking, parasailing, and boogie boarding, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a nightclub.
7.4.Good.
  • 8.0.Very Good

    Walking distance location to the ADO terminal in Cancun. The prices were reasonable. I would recommend it

    1 night family trip, Jan. 18, 2019

    Verified Expedia guest review

  • 6.0.Good

    The room was brand new. To the point of no amenities being in it, and the sink was yet to be siliconed properly. I could actually move it back and forth. also no shower door. the tv only had Spanish channels, no English and no option for English subtitles. The hotel was under construction so sleeping in and peace and quiet was impossible. But the room was clean, and once they complete the construction it will be nice. The staff were great at the restaurant and front desk.

    2 night trip, Dec. 10, 2018

    Verified Expedia guest review

  • 6.0.Good

    Plastic entry card for the room did not function .reception manager told me card was fine and I must try again. I tried again. Again it did not work . An employee said that I must try it several times and then t would work. However he had to use his master card to give me access to my room . Eventually he had to agree that the card did not work . After 20 minutes of being shû out of my room , the receptionist made a replacement card.

    1 night trip, Aug. 31, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Great

    Great

    Michelle, 1 night trip, Jun. 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Regular

    En general el hotel esta bien, yo solo lo use para dormir.

    Edgar, 3 night trip, May 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location and good price

    Alex, 2 night trip with friends, May 2, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Clean and close to the center of Cancun

    Carmen, 1 night trip, Apr. 23, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Had to change room for 2nd night but staff wonderful. Reception spoke excellent English to make transition easy. Pool clean but leaves and seeds floating on it

    Deb, 1 night romance trip, Nov. 8, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Fast and friendly staff. Vgfggtgvhjj jhgvjhhvjh hhh

    1 night family trip, Sep. 18, 2019

    Verified Expedia guest review

  • 6.0.Good

    It's on a convenient location near ADO bus station, Palapas popular food place and the artesanal mercado, clean and nice with a pool.

    happy, 2 night romance trip, Jul. 22, 2019

    Verified Expedia guest review

See all 163 reviews