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All properties in Hangzhou, Zhejiang, China
1 room, 2 adults

Kempinski Hotel Hangzhou, Hangzhou

5-star5 stars
No.66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015, China

Luxury Hangzhou hotel with full-service spa, connected to a shopping center
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more…Nov. 14, 2019

Kempinski Hotel Hangzhou, Hangzhou

from $186 CAD
  • Executive Room, 1 King Bed
  • Executive Twin Room
  • Junior Suite
  • Grand Room, 1 King Bed, Canal View
  • Grand Twin Room, Canal View
  • Deluxe Room, 1 King Bed
  • Deluxe Twin Room
  • Executive Suite
  • Superior Suite
  • Deluxe Suite

What’s around Kempinski Hotel Hangzhou, Hangzhou

Landmarks

  • In Gongshu
  • Wulin Square - 4 mi / 6.4 km
  • Broken Bridge - 5.1 mi / 8.2 km
  • Hangzhou Botanical Garden - 5.1 mi / 8.3 km
  • West Lake - 5.1 mi / 8.3 km
  • Lingyin Temple - 6.9 mi / 11.1 km
  • Xixi Wetland Park - 7.5 mi / 12 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 49 min drive
  • Hangzhou East Railway Station - 10 min drive
  • Hangzhou Station - 11 min drive
  • Hangzhou Yuhang Station - 18 min drive

At a glance

Key facts

Hotel size

  • This hotel has 344 rooms

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
Front desk staff will greet guests on arrival. Guests may be subject to health screenings for COVID-19 at the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Indoor pool 1
  • Pool sun loungers
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Pool umbrellas
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 21528
  • Conference space size (meters) - 2000
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Elevator
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • Chinese
  • English
  • German

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 50-inch flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Kempinski The Spa has 5 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body wraps.

The spa is open daily.

Dining

Morph Rooftop Bar - This rooftop bar overlooks the garden.

Zi Chen - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Freida - This restaurant specializes in German cuisine and serves lunch, dinner, and light fare. Open daily.

Berthold Delikatessen - This delicatessen serves light fare only. Open daily.

Kitchen at K - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Kempinski Hotel Hangzhou, Hangzhou’s small print

Also known as

  • Kempinski Hangzhou
  • Kempinski Hotel Hangzhou Hotel Hangzhou
  • Hotel Kempinski Hotel Hangzhou Hangzhou
  • Hangzhou Kempinski Hotel Hangzhou Hotel
  • Hotel Kempinski Hotel Hangzhou
  • Kempinski Hotel Hangzhou Hangzhou
  • Kempinski Hotel
  • Kempinski
  • Kempinski Hotel Hangzhou Hotel
  • Kempinski Hotel Hangzhou Hangzhou

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 6:00 AM to 10:00 PM.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • Shuttle transfer per adult: CNY 700 (one-way)
    • Shuttle transfer per child: CNY 700 (one-way), (up to 12 years old)

    Optional extras

    Rollaway beds are available for CNY 408.0 per night

    Buffet breakfast is offered for an extra charge of CNY 164 per person (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Kempinski Hotel Hangzhou, Hangzhou

    • Does Kempinski Hotel Hangzhou offer free cancellation for a full refund?
      Yes, Kempinski Hotel Hangzhou does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Kempinski Hotel Hangzhou?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Kempinski Hotel Hangzhou?
      Yes, there's free self parking.
    • Is there a pool at Kempinski Hotel Hangzhou?
      Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
    • Are pets allowed at Kempinski Hotel Hangzhou?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Kempinski Hotel Hangzhou?
      You can check in from 2:00 PM to anytime. Check-out time is noon.
    • Are there restaurants at or near Kempinski Hotel Hangzhou?
      Yes, there are 3 onsite restaurants.
    • What is there to do near Kempinski Hotel Hangzhou?
      Recommended spots to visit include Wulin Square (4 mi) and Broken Bridge (5.1 mi), along with Hangzhou Botanical Garden (5.1 mi) and West Lake (5.1 mi).

    Kempinski Hotel Hangzhou, Hangzhou

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