Krystal Cancun

Photo gallery for Krystal Cancun

Primary image
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool
View from room

Overview of Krystal Cancun

Krystal Cancun

3.5 star property
Family-friendly resort with full-service spa, connected to the convention center, near Forum Beach

6.6/10 Good

1,524 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $161
Price available on 09/05/2022
Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach towels
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera
  • Forum Beach - 1 min walk
  • Caracol Beach - 2 min walk
  • Cancun Convention Center - 3 min walk
  • Costa Occidental de Isla Mujeres National Park - 5 min walk
  • Chac Mool Beach - 9 min walk
  • Tortuga Beach - 38 min walk
  • La Isla Shopping Mall - 41 min walk
  • Gaviota Azul Beach - 2 min drive
  • Plaza Caracol Mall - 4 min drive
  • Cancun Golf Club at Pok Ta Pok - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

About this property

Krystal Cancun

At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be just steps from Cancun Convention Center. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. El Mortero, one of 4 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club, and a poolside bar. The pool and helpful staff get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 420 fee, and antigen/rapid COVID-19 testing is available for a MXN 2520 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 502 units
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Childcare in room (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas

Facilities

  • 4 buildings/towers
  • Garden
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Dining

El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 270 for adults and MXN 135 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a MXN 420 fee, and antigen/rapid COVID-19 testing is available for a MXN 2520 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Overall score and ratings

6.6

Good

7.2/10

Cleanliness

7.1/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

8/10 Very good

Julia, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Marco, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Larissa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel, very happy with everything except room service.
Gabriela, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Was overcharged at check in
6-night family trip
Verified Hotels.com guest review

8/10 Very good

Unconfortable beds, low wifi and sliding balcony door super heavy, on the other hand great party location!
Lidia, 6-night family trip
Verified Hotels.com guest review

4/10 Fair

The “all inclusive” package is not all inclusive… it’s only 2 beers and basic well liquors. They close the beach at night. Fixtures very fragile. AC has been hit or miss.
John, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

JORGE C, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Shariff, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Jennifer, 7-night trip
Verified Hotels.com guest review