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Krystal Cancun

3.5 star property
Family-friendly resort with full-service spa, connected to the convention center, near Gaviota Azul Beach

Choose dates to view prices

Photo gallery for Krystal Cancun

View from room
Outdoor wedding area
Outdoor pool, sun loungers
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Poolside bar

Reviews

7.4 out of 10
Good
Located on a pristine beach, Krystal Cancun offers a family-friendly haven with 4 restaurants serving Mexican cuisine. Enjoy shopping on site, soak up the sun at the pool or unwind with spa treatments like massages and body wraps.

Popular amenities

  • Connecting rooms available
  • Bar
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach towels

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is CA $181
CA $224 total
includes taxes & fees
Apr 30 - May 1

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • Ocean view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • City view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Dining table
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • Ocean view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • Ocean view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • Ocean view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed
Front of property

Emporio Cancun Optional All Inclusive

  • Pool
  • Spa
  • Free parking
  • Internet access
8.0 out of 10, Very good, 1,679 reviews
The price is CA $158
CA $203 total
includes taxes & fees
May 12 - May 13
Emporio Cancun Optional All Inclusive
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About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Forum Beach - 4 min walk - 0.4 km
  • La Isla Shopping Mall - 5 min drive - 4.1 km
  • Hotel Zone Beaches - 12 min drive - 5.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun

At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a 5-minute walk of Cancun Convention Center. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. El Mortero, one of 4 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 502 units
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Toys
  • Children's books

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 4 buildings/towers
  • ATM/banking
  • Garden
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 36

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 390 for adults and MXN 195 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun offer free cancellation for a full refund?

Yes, Krystal Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Cancun?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Krystal Cancun?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Krystal Cancun?

Yes, there's free self and valet parking. Parking spots may be limited.

What are the check-in and check-out times at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Krystal Cancun?

No, this resort doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.

What is there to do at Krystal Cancun and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun also has 3 bars, an outdoor pool, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Krystal Cancun?

Yes, there are 4 onsite restaurants, featuring Mexican cuisine and poolside dining.

What's the area around Krystal Cancun like?

Krystal Cancun is located on the waterfront in Zona Hotelera, a short 3-minute walk from Cancun Convention Center and 3 minutes' walk from Gaviota Azul Beach. Travelers say the area is walkable and good for shopping.

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Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Beach
Location
Food
Air conditioning
Elevator
Restaurant
Water
View

Reviews

10/10 Exceptional

Alexis, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it! The best view! We will be booking again in the future
Monica, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best ocean view & beach access.

From time of arrival until departure everyone was incredibly helpful. FREDDY at the check-in counter was wonderful! If you eat at the Aquamarina restaurant ask for SERGIO. He did an amazing job taking care of our family every single day for 7 days. He is kind and appreciated us as guests. (Please remember to tip your servers because they work hard). The hotel was very clean and tidy. The housekeeping staff kept our room spotless which is greatly appreciated when you are bringing in sand. The beds were surprisingly comfortable. The only thing that was a slight minus in my opinion would be the showers. They are open so it took getting accustomed to not getting water everywhere on the floor but will not prevent us from staying there again. The view of the beach is amazing (worth the upgrade). Walking distance to pretty much everything. They do have the BEST access to the beach. Hotel security is everywhere so felt safe all the time.
Tobias, 7-night family trip
Verified Hotels.com guest review

2/10 Poor

Music all night. Too loud, stay elsewhere.

Blaring music with thumping base untill after 4am....no warning....If you want to sleep DO NOT STAY HERE.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Muy agradecidos, volveremos.

Muy buena estadía, en especial porque reservamos un día antes y nos aceptaron. Excelente servicio y muy bonito hotel. Cosas para mejorar sería el aire del cuarto que no enfriaba mucho y recepción que hay que estar formados mucho tiempo para hacer check in o check out. Fuera de eso disfrutamos mucho nuestra luna de miel y definitivamente volveremos con un mejor plan y con más tiempo para aprovechar el lujo de Krystal Cancún. Muy agradecidos por la botella de champagne que nos regalaron por nuestra recién boda.
Andres, 2-night trip
Verified Hotels.com guest review

6/10 Good

Decent for the price of beach view non-inclusive

We stayed for 9 nights NON-INCLUSIVE. Hotel was clean, staff was super friendly, room/bed was comfortable. There was construction going on outside, which happened to be right outside our room. No mention of that on the website. That was a bit disappointing. the wifi was spotty and not the best but also not the worst. The beach/pool chairs are super uncomfortable. They do not sit up completely straight nor do they lay down completely flat. I found them uncomfortable. Because we were not ALL INCLUSIVE, we weren't given a bottle of water every day. We've stayed at other resorts non inclusive and bottled water was given once a day. For the price of the hotel, you would think they could spend $3 on a bottle of water each day. The hotel is located right on the "party zone" of cancun. Most nights it was quiet by 11pm, but on Thursday night the local night club music was blasting until 3am. But only on Thursday night. Housekeeping had inconsistencies with towels. Some days we would get two clean towels, but no face towel. One day we got one towel. No bathmat or towel to put on the floor every day and the floor was slippery when wet. Very inconsistent with what we were given for some reason. For the price I would stay here again as the beach view is fantastic, but I wouldn't rate it as a 5-star hotel.
Kevin, 8-night trip
Verified Hotels.com guest review

8/10 Very good

Adrian, 5-night trip
Verified Hotels.com guest review

6/10 Good

Clean but expensive, needs a renovation.

Clean hotel with a great location, but rather overpriced for the condition of the rooms. Worn around the edges, old, soft saggy mattresses, scuffs and dents everywhere. Bathroom fixtures falling apart. In need of a renovation. You are paying for the location, not the condition of the room.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Valentine’s trip

The stay was wonderful. We enjoyed the Valentine’s Day show and friendly staff. I also enjoyed my complimentary Champagne and Macaroons.
Shana, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Terrible service

Location is good , but people work they rude and they don’t care about it
Luiz, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Gloria, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A priceless experience

This place is magical, very special and truly fascinating. A jungle retreat with modern conveniences! I loved the food, and it was fresh, delicious and beautifully prepared. Sara came to my rescue when I was facing some personal issues. Dominque drove all the way to town to bring me my power cord I forgot. My experience was priceless. At mealtime although all the guests sat together ad we had the best conversations. Soon we all became best friends. I loved my experience and pan on returning soon. A priceless experience.
Mychal, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elena, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Jan,2025 this is our second time at hotel!!staff are just wonderful and everything near we love it.
Elizabeth, 4-night trip
Verified Expedia guest review

6/10 Good

First, the location of this hotel is great - minutes walk from CocoBongo and the other major hotel strip nightclubs, many eateries and a great supermarket. It is on an awesome beach - very clean, white silky soft sand, beautiful warm gentlish blue ocean, no dangerous critters to speak of, wide and nearly flat with no under toe in front of the hotel, and you can walk for miles! We were grateful we did not do the all inclusive. Firstly this website is not sufficiently clear as to what is included in the all inclusive. The buffet we purchased at the hotel was barely edible. The drinks we purchased were not worth drinking. The restaurant meals and room service in the hotel were of a marginal standard. This may be related to the habitual tastes of the patrons. We are from Canada; the vast majority of the other residents at the hotel were locals. We used Uber daily, and found it excellent. It stops on the main road right outside the hotel. We used etransfer for our transfer back to the airport (38 USD) - book ahead online. Uber can't go into the airport. The taxis at the airport try to maintain their monopoly by feeding those arriving a cocktail of partial misinformation and veiled threat. They all quote 85 USD for the approx 20 min ride to the hotel. After repeatedly refusing to pay that, they settled for $50
Christopher, 8-night trip
Verified Expedia guest review

8/10 Very good

Our air conditioning in room 1721 could not keep up properly, our clothing felt wet when getting dressed in the morning. Only 1 elevator worked, so took the stairs often, stairwells weren’t always clean. Otherwise, breakfast was very good, ate other meals off property, with a few good options near by. Staff friendly & helpful.
Sherri, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great stay thank you so much
Fabiola, 1-night trip
Verified Expedia guest review

8/10 Very good

Aya, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great property great stay i would update some things in terms of facilities but overall we had a blast
John, 4-night family trip
Verified Expedia guest review

8/10 Very good

I like the location.
Alejandro, 2-night family trip
Verified Expedia guest review

6/10 Good

Abraham, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is really nice the staff amazing everyone gives their best to make Krystal a great place
andre, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

El hotel cuenta con una ubicación excelente, su playa es una de las mejores de la zona hotelera.
Orlando, 3-night trip
Verified Expedia guest review

10/10 Exceptional

carmeleta, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We have children that live in Playa Del Carmen and stay here on the way home a few nights normally before flying from Cancun. One of the most beautiful beaches in all the Maya Riviera with the Peninsula blocking the larger waves. Staff and service are incredible. There may be other options with Golf but if you want an amazing beach, an amazing resort and great staff and service look no further. Our favorite for 10 years Thank you Krystal
Aaron, 1-night romance trip
Verified Expedia guest review