Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Puerto Vallarta, Puerto Vallarta, Jalisco, Mexico
1 room, 2 adults

Krystal Vallarta, Puerto Vallarta

3.5-star3.5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Beach towels
Avenida Las Garzas, Puerto Vallarta, JAL, 48300, Mexico

3.5-star beachfront resort with spa, near Cruise Ship Terminal
  • Free WiFi
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Free WiFi
    • Beach towels
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Great location Right on the beach Resort amenities Although we were there just overnight…Mar. 30, 2020
  • When we arrived they had us in a tower on the 15 th floor. All new and lovely but I don’t…Mar. 15, 2020

Krystal Vallarta, Puerto Vallarta

from $102 CAD
  • Standard Ocean View
  • Standard Garden View
  • Deluxe Room, Mountain View
  • Deluxe Room, Sea View

What’s around Krystal Vallarta, Puerto Vallarta

Landmarks

  • In North Hotel Zone
  • Cruise Ship Terminal - 9 min walk
  • La Isla - 10 min walk
  • Plaza Caracol - 13 min walk
  • Playa Las Glorias - 23 min walk
  • Vallarta Casino - 27 min walk
  • El Faro Lighthouse - 37 min walk
  • Camarones Beach - 44 min walk

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 17 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 388 rooms

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Self parking * on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach towels
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Fitness classes on site
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Health club
Working away
  • Business center
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Spa tub
  • Fitness classes on site

Nearby

  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby

Krystal Vallarta, Puerto Vallarta’s small print

Also known as

  • Krystal Vallarta Resort
  • Nh Krystal Vallarta
  • Krystal Vallarta Hotel
  • Krystal Vallarta Resort
  • Krystal Resort
  • Krystal Vallarta Resort
  • Krystal Vallarta Puerto Vallarta
  • Krystal Vallarta Resort Puerto Vallarta
  • Krystal Resort
  • Krystal Vallarta
  • Krystal Hotel Puerto Vallarta
  • Krystal Puerto Vallarta Hotel Puerto Vallarta
  • Krystal Resort Puerto Vallarta
  • Nh Hotel Puerto Vallarta
  • Nh Hotels Puerto Vallarta
  • Nh Krystal Puerto Vallarta

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self parking costs MXN 50 per day

Breakfast costs between MXN 180 and MXN 300 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Vallarta, Puerto Vallarta

  • Does Krystal Vallarta offer free cancellation for a full refund?
    Yes, Krystal Vallarta does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Krystal Vallarta?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Vallarta?
    Yes. Self parking costs MXN 50 per day.
  • Is there a pool at Krystal Vallarta?
    Yes, there's an outdoor pool.
  • Are pets allowed at Krystal Vallarta?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Krystal Vallarta?
    You can check in from 3:00 PM to noon. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Krystal Vallarta?
    Yes, there are 3 onsite restaurants. Nearby restaurants include La Vaca Argentina (7-min walk), el oasis Del holi (7-min walk), and Pizzeria La Dolce (7-min walk).
  • Is airport shuttle service offered by Krystal Vallarta?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Krystal Vallarta?
    No, this resort doesn't have a casino, but Vallarta Casino (3-min drive) is nearby.

Recent reviews

Good 6.8 From 1,051 reviews

Good 6.0
Just being truthful!
I have been traveling through Vallarta for 25 years and have stayed at the Krystal many times before years ago. Now they have a mini pool for adults and unless you get up at 6:00 am you will never get a chair, I sat on the poolside until a guy who was an all inclusive guest and so drunk broke out with a nosebleed as he went in and then puked in the water so that pretty much stopped my desire to be in the mini pool, the food offerings were regular at best, waiters were the best part, my room had a big cracked tile at the entrance way to the bathroom and almost cut open my foot which I reported to the administration to no avail. No repair happened. The Krystal does not compare to the competition between the port down to the Malecón, makes me sad as it was a great resort before! I have been in every hotel between the port and the malecón and many multiple times over the 25 years so I feel I can place judgement!
ca3 night business trip
Fair 4.0
Front desk staff are slow and rude. The hotel is out dated. Location is ok. I don’t think I would stay there again
Nathan, ca7 night family trip
Poor 2.0
DONT DO IT
Arrival approx 2pm Dec 28/2019 - check in easy and fast Reserved 1 king room & 1 (2) double room and to be side by side as we have an infant with us and garden view - got 2 king rooms on opposite sides of the floor - awkward as the family members travelling with us are not a couple - said they had nothing available yet as we were upstairs noticed 2 rooms cleaned and vacant that both had double beds . Also garden view was the parking lot Stayed in the new tower - Room was spacious and clean good beds nice bathroom , small fridge CON - no hair dryer (asked 3 times for one ) - outdoor patio chairs terrible to sit on - 2 towels for 3 of us - no tea or coffee items and maker (asked said they had none ) - elevators are terribly slow sometimes a 10-15min wait in a line to go up DO NOT get ALL - INCLUSIVE , we heard guests non stop say the food was AWFUL. There are 3 pubs , starbucks , a pizza place and a Mexican place with 5-10min walk all decent and inexpensive. Irish pub was the best wings next. head towards PV you will hit a outdoor mall area that has also small food kiosks .left of the hotel ( towards airport ) grocery store and a few more shops and eats 10-15m walk and just a bit further is another mall (indoor ) and Walmart . POOL has NO umbrellas TERRIBLE Ihave a little one so wanted to head down before everyone was awake EVERY single chair at 7:08AM was taking & EVERY beach chair has umbrellas . Honestly don’t waste your money.
monika, ca3 night family trip
Good 6.0
Uggg
Apathetic staff at check in and in lobby. Lunch at the beach restaurant was pretty bad. Dinner food was equally bad. Staff were quick to offer drinks. Breakfast food was better with omelette/eggs/ quesadilla station but long line ups. Staff in the restaurants seemed available and willing to help. 2 small bottles of water in room if you wanted more you had to pay. Seems ridiculous in an all inclusive but that’s the policy. Beachfront but not a great beach. It’s was closed because of windy weather. Dirty water also so not even pleasant to look at. Also the specialty restaurants were fully booked when we tried to get a reservation.
Nina, ca1 night trip
Poor 2.0
Avoid This Resort.
Avoid this hotel! We started our Mexican vacation at Krystal and were informed that the 2 double beds that we had booked for our family could not be supplied. We had a choice between 1 king (no cots) or bunk beds and a pull out couch. We took the bunk beds so that we could have our own beds, the room had sheets but no blankets, and was dirty (hair, etc). Walls are paper thin so when drunk neighbours came back at 4 am from partying we got to listen to every word, and more. Included Breakfast was below average. The only good part about this hotel is the beach. If someone offered me a free stay at this hotel I would not take it.
Scott, ca1 night family trip
Poor 2.0
Bad Experience
It got off to a bad start when they did not have the room type I reserved when we arrived. It took me another 4 days to get another chair so we could both sit on the balcony. The worst part of the experience is that they accepted no cash. So if you wanted a coffee or a beer you had to pay for it with a credit card!! You can forget about getting near the pool or getting a chair at the beach bar. All of the pool loungers have towels and other personal stuff on them by 7:00 AM by the same people everyday. The beach bar only has about 7 table and 28 chairs so it is almost impossible to get a chair as everybody that can't get near the pool sits there all day. The only food available is from the buffet which is expensive and of very poor quality. No where can you just grab a burger or sandwich. In fact, there are no restaurants in the immediate vicinity. And as there is not a bar and no entertainment the place shuts down by 9:00 every evening. Probably so they don't have to give the all inclusive patrons free drinks all night. Overall not a pleasant experience. I would not stay there again.
Wayne, ca13 night romance trip
Very Good 8.0
Good place/couple of nights/connect with friends
The walls are not sounds-proof so if you have noisy neighbors who like the tv loud it’s a bit annoying. The casing on the bottom of our door screeched horribly whe it was opened so it was impossible for the early riser to sneak out in the morning withour waking up the still sleeping partner. The serving staff at the restaurant closer to the ocean although friendly were a bit scattered and slow. Also if you are frightened or annoyed by birds there are many at this outdoor restaurant, they do try to keep them shooed away but it’s a losing battle. Quite basic rooms, no coffee pot, had a tiny fridge and microwave tho. These minor annoyances didnot affect the fine time we had with friends.
Janet, ca2 night trip with friends

Krystal Vallarta, Puerto Vallarta

Is the description of this hotel not correct? Tell us