The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

Photo gallery for The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

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Indoor pool
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk
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Overview of The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

4.0 star property
4-star hotel with spa, near Park Avenue

8.4/10 Very good

579 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $205
Price available on 07/28/2022
Map
550 East Ave, Rochester, NY, 14607
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Room service
  • 24-hour business center
  • Business center
  • 7 meeting rooms
  • Terrace
For families
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Rochester
  • Park Avenue - 5 min walk
  • Rochester Auditorium Theater - 12 min walk
  • Main Street Armory - 14 min walk
  • Eastman School of Music - 14 min walk
  • Rochester Riverside Convention Center - 21 min walk
  • Blue Cross Arena - 26 min walk
  • University of Rochester - 44 min walk
  • Rochester Museum and Science Center - 1 min drive
  • Memorial Art Gallery - 1 min drive
  • Village Gate - 1 min drive

Getting around

  • Greater Rochester Intl. Airport (ROC) - 12 min drive
  • Rochester Station - 26 min walk

About this property

The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton features a rooftop terrace and puts you within a 15-minute walk of Rochester Auditorium Theater and Main Street Armory. Guests can visit the spa to indulge in massages, facials, or body treatments, and American cuisine is served at CHAR Steak and Lounge, which is open for breakfast, lunch, and dinner. There's an indoor pool and a bar/lounge, and in-room conveniences at this upscale hotel include refrigerators and microwaves. Fellow travelers say great things about the bar and central location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 155 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • Room service (late night)
  • Snack bar/deli

Taking the kids

  • Children's menu

What to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Downhill skiing nearby
  • Surfing/boogie boarding nearby
  • Scooter/moped rentals nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference space (6100 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1978
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool
  • Full-service spa

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages spoken

  • English

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ape + Canary Spa. Services include facials and body treatments.

The spa is open daily.

Dining

CHAR Steak and Lounge - This steakhouse specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Hatties Sushi & Cocktails - Onsite sushi bar. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between USD 5 and USD 40 per person (approximately)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

DoubleTree Strathallan
Strathallan DoubleTree
Strathallan DoubleTree Hilton Rochester

Frequently asked questions

Overall score and ratings

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Susan, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Terrible, outdated, overpriced.
This place was by far the worst hotel experience I’ve had. My 900$ 2 night stay in a “king suite” consisted of a small outdated room with only one itchy love seat in the “living room”. My wife and I had to cram up on this little live seat if we wanted to be out of the bedroom, and there was no were left for the baby to sit.The tv’s we’re not smart tv’s, no apps just basic cable. The balcony was right above the entrance so we heard every conversation and every car door close when ever we tried to escape the room for a little air on the balcony. The ice machine on the my floor (3rd)was broke the entire weekend, had to go to the sixth floor for ice. The vending machines were out dated, only accepted cash. We got charged for breakfast that was supposed to be included. Breakfast for two consisted of powdered eggs, a meat and potatoes for a total of 50$. The night before checkout I asked for a late checkout because we had a baby and a lot of stuff with us and they said noon would be the latest or we would get charged a half day fee. We called down at 11:30 the next morning for a cart so we could be out on time and was told they don’t have bell hops to do any of that. I’d have to come get one myself but not at the moment, because they didn’t have any. So I said I was told to be out by noon or I will be charged, he said” I could push that to 12:30 for you” … I laughed, he laughed and said sorry and I hung up. I tried to get a refund for the breakfast could only get a gift card.
Daniela, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Edward, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Valarie, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dennis, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Amanda, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Monique, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Julie, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Katelyn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love this hotel
Beautiful hotel. Very friendly staff. Comfy bed. Couch in suite not comfy at all.
Christina, 1-night trip with friends
Verified Hotels.com guest review