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The Condado Plaza Hilton

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Exterior
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
Premium bedding, down comforters, in-room safe, iron/ironing board

Overview of The Condado Plaza Hilton

The Condado Plaza Hilton

4.5 star property
Upscale beachfront resort with pool bar, near Parque La Ventana al Mar

7.2/10 Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Gym
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
999 Ashford Avenue, San Juan, 00907
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Valet parking
  • Self parking
  • Children's pool
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Refrigerator
  • Private bathroom

Room options

About this area

What's nearby

  • In Condado
  • Condado Beach - 11 min walk
  • Casino del Mar at La Concha Resort - 11 min walk
  • Puerto Rico Convention Center - 19 min walk
  • Port of San Juan - 44 min walk
  • Pan American Pier - 3 min drive
  • Plaza las Americas - 9 min drive
  • Jose Miguel Agrelot Coliseum - 8 min drive
  • Fort Buchanan - 10 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • Ola Oceanfront Bistro - 7 min walk
  • Casa Lola - 8 min walk
  • Waiter's Gastrobar - 8 min walk
  • Cayo Blanco - 8 min walk
  • Yantar - 8 min walk

About this property

The Condado Plaza Hilton

At The Condado Plaza Hilton, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just steps from Condado Beach. 2 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness center. Cafe Caribe, one of 2 restaurants, offers ocean views and serves breakfast and dinner. A poolside bar, a children's pool, and a snack bar/deli are other highlights at this luxurious resort. Fellow travelers like the pool and helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 572 units
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Parking

  • Onsite self parking (USD 25.65 per night; includes in/out privileges)
  • Onsite valet parking (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast each morning (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Waterslide
  • Childcare in room (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • On the beach
  • Kayaking
  • Snorkeling
  • Shopping
  • Ecotours nearby
  • Golfing nearby
  • Cave exploring nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • 14 meeting rooms
  • Conference space (54000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 2 buildings/towers
  • Built in 1963
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Grab bar near toilet
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 38.15 per accommodation, per night
  • Resort fee inclusions:
    • Fitness center access
    • Additional inclusions
    • WiFi access (may be limited)

Optional extras

  • Breakfast costs between USD 7 and USD 24 per person (approximately)
  • Early check-in can be arranged for an extra charge of USD 60.00 (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 75 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self parking costs USD 25.65 per night with in/out privileges
  • Valet parking costs USD 31.22 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment will be available to guests.

Guests are provided with hand sanitizer and masks are required in public areas.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton Juan
The Condado Plaza Hilton Resort
The Condado Plaza Hilton San Juan
The Condado Plaza Hilton Resort San Juan

Frequently asked questions

Does The Condado Plaza Hilton offer free cancellation for a full refund?
Yes, The Condado Plaza Hilton does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Condado Plaza Hilton?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at The Condado Plaza Hilton?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at The Condado Plaza Hilton?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Condado Plaza Hilton?
Yes. Self parking costs USD 25.65 per night. Valet parking costs USD 31.22 per night.
What are the check-in and check-out times at The Condado Plaza Hilton?
You can check in from 4 PM - midnight. There's a charge of USD 60.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 75 (subject to availability). Express check-out and contactless check-out are available.
Is there an onsite casino at The Condado Plaza Hilton?
No, this resort doesn't have a casino, but Casino del Mar at La Concha Resort (11-min walk) and Sheraton Casino (18-min walk) are both nearby.
What is there to do at The Condado Plaza Hilton and nearby?
Have fun with onsite activities like kayaking and snorkeling. Additional recreation nearby includes spelunking and ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a waterslide and a 24-hour fitness center.
Are there restaurants at or near The Condado Plaza Hilton?
Yes, there are 2 onsite restaurants, featuring American cuisine, ocean views, and poolside dining. Nearby restaurants include Ola Oceanfront Bistro (7-min walk), Casa Lola (8-min walk), and Waiter's Gastrobar (8-min walk).
What's the area around The Condado Plaza Hilton like?
The Condado Plaza Hilton is on Condado Beach in Condado, a short 11-minute walk from Casino del Mar at La Concha Resort and 19 minutes' walk from Puerto Rico Convention Center. Travelers say this resort is in a good location.

Overall score and ratings

7.2

Good

7.5/10

Cleanliness

7.7/10

Staff & service

6.8/10

Amenities

6.9/10

Property conditions & facilities

6.9/10

Eco-friendliness

6/10 Good

Monica, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Sonia Virginia, 3-night family trip
Verified Expedia guest review

6/10 Good

Maritza, 5-night trip
Verified Orbitz guest review

10/10 Exceptional

Hanh, 4-night trip
Verified Travelocity guest review

6/10 Good

Overall structural aspects of the facilities need to be improved, not having a regular restaurant is a inconvenience. The location is good and staff is very pleasant and appears to work the best with what they have,
Jesus, 8-night trip
Verified Expedia guest review

6/10 Good

Ocean front view beautiful. Coffee drink great. Staff at coffee shop was great. Staff checking me in was rude, did not look at me, did not say hello.....Room curtain had mildew.....and they finally changed my room......
Steve, 5-night trip
Verified Expedia guest review

8/10 Very good

We had a water front room and the veiw was beautiful
Richard, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

They are very kind, clean and friendly. They are amazing 👏 😍 ❤️ 💖
Jaime, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

This is the worst hotel I have ever been at. Super old structure not been remodeled in probably more than 15 years. I have a group of my team members & my self booked in there and is was pretty disappointed & Disgusting experience. We had cockroaches in multiple rooms, AC said it was at 65 but it was no working. The safe didn’t work in multiple rooms as well. I can only take it for one and the next day I had to move out every single one of my teammates to a another location & the hotel was giving such a hard time to allow me do the early check out and the refuses to gave me the refund for Saturday Night the same night I had to move out my people. I feel so embarrassed with my team because they had to go through all that situation. NO RECOMMENDED AT ALL THIS HOTEL
Camila, 3-night business trip
Verified Expedia guest review

8/10 Very good

Great location for swimming on the beach with a very large pool Close to Old San Juan and Condado shopping
Bruce, 3-night family trip
Verified Expedia guest review