Hyatt Regency Orlando, Orlando

I stayed at the Hyatt for one night during a conference. There is no doubt that the hotel is fantastic in terms of cleanliness, maintenance, facilities and rooms. The gym there is probably the best I have seen so far in any hotel. There are several dining options on site, of which I tried the market, which has a nice selection of sandwiches, pastries etc, and the deli which was mediocre at best in terms of food, and disappointing in terms of service. Overall, despite having many people on duty, my experience with the service was surprisingly poor. I arrived early, and I didn't expect a room to be ready, but I was told at the reception that they will have one for me within a few minutes. Those minutes stretched to half an hour, then an hour, and eventually I was told that the room will be ready only in the afternoon, and I will get a text message. That message arrived 3 hours later. I did get an upgrade to a 26th floor suite as a result, but frankly, it felt way too big and lonely for one person - a voucher for dinner would have been a much more appreciated compensation for me. In other interactions I had with staff (asking for directions, checking out and at the restaurant) I was not impressed by the service either. Perhaps I was unlucky, but overall, for a hotel of this level my stay had been not more than okay.

Missed our flight & had to find a place for my MIL, niece & grand niece- this was wonderful

It was amazing s were celebrating our sons 13 birthday and Lindsay a the reception noticed the Disney parks happy birthday button with 13 snd wished him and said her birthday was the next day . Pleasant conversation st check in . We were raving about the pastry chef at the hotel especially the chocolate cake . We went out for dinner and upon our return Lindsay has sent to a cake. Slice with a birthday card .. that is so old school hospitality which one doesn’t see any more .. our heartfelt thank u to Lindsay and the staff at the Hyatt .. 3 cheers for the pastry chef

Easily one of the best hotels we ever stayed at. If my last night has the option to cancel I would and go back!

Weather was good, location is good too