Crowne Plaza Dubai, an IHG Hotel

Photo gallery for Crowne Plaza Dubai, an IHG Hotel

Primary image
Outdoor pool
Terrace/patio
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished

Overview of Crowne Plaza Dubai, an IHG Hotel

Crowne Plaza Dubai, an IHG Hotel

5.0 star property
Luxury hotel with 7 restaurants, near Dubai Garden Glow

8.0/10 Very good

889 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is CA $81
Price available on 08/12/2022
Map
Sheikh Zayed Road, Po Box 23215, Dubai
Main amenities
  • Daily housekeeping
  • Near the beach
  • 7 restaurants and pool bar
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Internet in the lobby
  • 24-hour health club
  • Sauna
  • Steam room
  • Children's pool
  • 24-hour room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Trade Center
  • Dubai World Trade Centre - 20 min walk
  • Dubai Aquarium & Underwater Zoo - 37 min walk
  • Dubai Mall - 37 min walk
  • Burj Khalifa - 41 min walk
  • La Mer - 14 min drive
  • Dubai Fountain - 10 min drive
  • Dubai Cruise Terminal - 16 min drive
  • BurJuman Mall - 17 min drive
  • Dubai Creek - 14 min drive
  • Al Ghurair Centre - 17 min drive

Getting around

  • Dubai Intl. Airport (DXB) - 17 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 40 min drive
  • Al Maktoum Intl. Airport (DWC) - 51 min drive
  • Emirates Towers Station - 7 min walk
  • Financial Centre Station - 16 min walk
  • Al Jafiliya Station - 25 min walk
  • Airport shuttle (surcharge)

About this property

Crowne Plaza Dubai, an IHG Hotel

Putting you within a 10-minute drive of Dubai Mall and Burj Khalifa, Crowne Plaza Dubai, an IHG Hotel offers an airport shuttle (available 24 hours) for AED 200 per vehicle. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or reflexology, and Al Dana, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a 24-hour health club. Fellow travelers say great things about the family-friendly amenities and airport proximity. Public transportation is close by: Emirates Towers Station is just 7 minutes by foot.

Languages

Arabic, English, Filipino, German, Hindi, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 568 rooms
  • Arranged over 23 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21
  • Local laws may restrict unmarried guests from sharing a room

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 7 restaurants
  • Poolside bar
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Beach nearby

Working away

  • Business center
  • 15 meeting rooms
  • Computer station
  • Conference center (3961 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 3 buildings/towers
  • Built in 1994
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • Arabic
  • English
  • Filipino
  • German
  • Hindi
  • Russian

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet (surcharge)
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Crowne Fitness has 5 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Al Dana - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Al Fresco - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Sakura - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Chamas Churrascaria - This buffet restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Trader Vic's - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Wired Internet access is available in guestrooms for AED 80 per day (rates may vary)
  • Wired Internet access is available in public areas for AED 80 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of AED 125 for adults and AED 63 for children (approximately)
  • Airport shuttle service is offered for an extra charge of AED 200 per vehicle (one-way, maximum occupancy 2)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for AED 150.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

All guests must show a valid passport. This is the only form of identification that is accepted at this property.

Also known as

Crowne Plaza Dubai
Crowne Plaza Hotel Dubai
Dubai Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Dubai Hotel
Crowne Plaza Dubai
Crowne Plaza Dubai, An Ihg
Crowne Plaza Dubai, an IHG Hotel Hotel
Crowne Plaza Dubai, an IHG Hotel Dubai
Crowne Plaza Dubai, an IHG Hotel Hotel Dubai

Frequently asked questions

Overall score and ratings

8.0

Very good

8.4/10

Cleanliness

8.5/10

Staff & service

7.7/10

Amenities

7.7/10

Property conditions & facilities

7.1/10

Eco-friendliness

10/10 Exceptional

It was great 😀
Mohammed, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Khadija, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Vishal, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amir, 1-night trip
Verified Hotels.com guest review

6/10 Good

The condition of the hotel is very poor considering the fact that it is a 5 stare hotel. Also, the breakfast was like a bazar there was along line waiting to be seated.
Nawaf, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Deyar, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Requires a renovation but excellent location
Everything was old. There was mold in the bathroom. The front desk was not very helpful - I asked to borrow a charger because their plugs were different and they said no. No plug beside the bed so after a bought a charger I could not use my phone from the bed. It has an excellent location and I was easily able to walk to the world trade center.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great location
Nice hotel on Sheikh Zayed Road close to Emirates Towers Metro Station. The rooms are clean and comfortable but the carpets need cleaning and there was a cigarette burn on the sofa in my room. The swimming pool is nice but got a bit crowded.
Paul, 6-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Although the location was perfect but the room smelled bad like dump with old style furniture. The breakfast time was overcrowded felt like a big unorganised wedding party
2-night trip
Verified Hotels.com guest review

2/10 Poor

bad
Kapish, 6-night family trip
Verified Expedia guest review