Guests
All properties in Akumal, Quintana Roo, Mexico

Sunscape Akumal Beach Resorts & Spa, Akumal

4-star beachfront resort with free children's club, near Akumal Beach

  • Free WiFi in lobby and free parking

Image gallery

  • Breakfast Plan Deluxe Tropical View - Guest Room
  • Breakfast Plan Deluxe Tropical View - Guest Room
  • Beach
  • Beach
  • Breakfast Plan Deluxe Tropical View - Guest Room
Breakfast Plan Deluxe Tropical View - Guest Room. Image 1 of 115
1 / 115Breakfast Plan Deluxe Tropical View - Guest Room
Carr. Cancún - Tulum KM 252, Akumal, 77780, QROO, Mexico
7.2.Good.
  • Service was pretty good, the resort is very clean and the staff are all very friendly and…

    Jan. 6, 2021

  • Rocks in the swimming area not much the hotel can do about that. Beach oceanfront rooms…

    Dec. 23, 2020

See all 178 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 362 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 7 outdoor pools
  • Free children's club

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Rollaway/extra beds (free)
  • Connecting/adjoining rooms available

What’s around

  • On the beach
  • Akumal Beach - 18 min walk
  • Xel-Há Park - 35 min walk
  • Riviera Maya Golf Club - 18 min walk
  • Aktun Chen - 18 min walk
  • Xcacel Beach - 35 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Tropical View King
  • Deluxe Tropical View Double
  • Deluxe Pool View King
  • Deluxe Pool View Double
  • Deluxe Partial Ocean View King
  • Deluxe Partial Ocean View Double
  • Sun Club Pool View King
  • Sun Club Pool View Double
  • Sun Club Jr Suite Ocean View King
  • Deluxe Ocean Front King
  • Deluxe Ocean Front Double
  • Sun Club Ocean Front King
  • Sun Club Ocean Front Double
  • Sun Club Jr Suite Ocean Front King
  • Sun Club Master Suite Ocean View with Plunge Pool King
  • Sun Club Master Suite Ocean View with Plunge Pool Double
  • Sun Club Presidential Suite
  • Deal of the Day
  • Breakfast Plan Deluxe Tropical View
  • Deluxe Jungle View King
  • Deluxe Jungle View Double
  • Deluxe Walkout Pool King
  • Deluxe Walkout Pool Double

Location

Carr. Cancún - Tulum KM 252, Akumal, 77780, QROO, Mexico
  • On the beach
  • Akumal Beach - 18 min walk
  • Xel-Há Park - 35 min walk

What’s around

Landmarks

  • On the beach
  • Akumal Beach - 18 min walk
  • Xel-Há Park - 35 min walk
  • Riviera Maya Golf Club - 18 min walk
  • Aktun Chen - 18 min walk
  • Xcacel Beach - 35 min walk
  • Xcacelito Beach - 35 min walk
  • Xcacel-Xcacelito Sanctuary - 35 min walk
  • Akumal Ecological Center - 40 min walk
  • Hekab Be Biblioteca - 45 min walk
  • Dos Ojos Cenote - 2.4 mi / 3.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 82 min drive

At a glance

Hotel size

  • This hotel has 362 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 6 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Coffee/tea in a common area

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 7
  • Children's pool
  • Spa services on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
  • Billiards or pool table

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Sunscape Akumal Beach Resorts & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Small print

Also known as

  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts & Spa Hotel
  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts Spa
  • Sunscape Akumal Beach Resorts & Spa Resort
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts Spa All Inclusive
  • Sunscape Akumal Beach Resorts & Spa Resort Akumal
  • Sunscape Akumal Beach Resorts Spa Optional All Inclusive
  • Sunscape Akumal Beach Resorts & Spa Hotel Akumal

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sunscape Akumal Beach Resorts & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 7 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 6 onsite restaurants. Nearby restaurants include Crêpe (2.7 mi), Loncheria Akumalito (2.8 mi), and Imelda's Ecocina (2.8 mi).
  • Have fun with onsite activities like kayaking, snorkeling, and scuba diving. Enjoy a swim in one of the 7 outdoor swimming pools or use the resort's other amenities, which include 2 poolside bars and 8 bars. Sunscape Akumal Beach Resorts & Spa also has spa services and a garden.
7.2.Good.
  • 10.0.Exceptional

    Escape to Sunscape!

    Really liked the location. Our room exceeded our expectation and very modern and clean. The alacarte restaurants were very good and no reservation required. We found the buffet had a large variety of food including fresh seafood every day. The pools were beautiful and well maintained. The night entertainment was good especially the Fire Show. We had a great time!

    Heidi, 6 night trip, Feb. 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Our best all-inclusive experience ever. Not only were the staff genuinely friendly and fun, but so were our fellow guests, which suggests that everyone was truly enjoying their vacations. It is a long taxi from the airport, costing $100 US each way. But that was the only downside to our vacation experience.

    7 night trip with friends, Feb. 2, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Lack of balconies and opening windows on Most ocean front rooms, very poor, not enough beach chairs so guests we’re putting towels out at 6:00 am. Staff was excellent, food and drink good

    Stsve, 7 night trip with friends, Feb. 1, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    It is my 2nd time in this resort. I came in 2017 when it was still the Grand oasis Tulum. I loved it at that time but it was my first time in an all inclusive in the Riviera Maya so I had nothing to compare it with. Since then , I’ve been to other resorts in this area . I didn’t notice much changes since 2017 besides the name and the locations of some of their restaurants and coffee shops. One thing I can say right away is that the food is still amazing. For a resort food, it is very similar to the quality of the street food you will find in Tulum. In my opinion, this , the location and the restaurant overlooking the beach are the biggest assets of this resort. I missed the fact that in 2017, we were able to grab awesome snacks ( ceviche, quesadillas, delicious burgers ) between lunch and dinner time. It’s a small, human size resort, not too busy. The beach isn’t large but the sand is beautiful and the water is super clear and clean ( I walked up to the Bahia Principe : the beach was rocky and sad) . The rooms are a bit humid at times but the staff will always accommodate you. Most importantly, it’s so close to Tulum , which is in my opinion , the last touristy city left in the area with a real Mexican vibe . The shows are so-so in the hotel so don’t count on it to really entertain you at night . If you go there to have a relax time , eat great food in a beautiful decor however , that’s the place. One last thing I notice; the tourists are 80% Quebecois lol !

    7 night romance trip, Jan. 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Best thing was the staff. The food was amazing, increadibly, the buffet food was impressively good.

    8 night family trip, Dec. 15, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Very pushy timeshare people, made the stay unpleasant. I would not recommend this property.

    4 night trip with friends, Apr. 20, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    It’s not in Tulum. People that never have visited wouldn’t know. I think the site needs to let people know that tulum is still 30min away from this property.

    2 night romance trip, Apr. 14, 2021

    Verified Expedia guest review

  • 2.0.Poor

    This property is old and out dated, the showers in our room was broken. Not a lot of Bilingual speaking staff on the resort so it was hard to communicate with each other. There are no 24 hours Restaurants on the resort. Then the last day I caught one of the housekeeping staff going through my pocketbook. I would NEVER visit this resort again.

    5 night trip with friends, Apr. 9, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    Sunscape was absolutely beautiful!! The staff was soo sweet and personable. I love the size of the Resort. I would highly recommend staying there!

    7 night romance trip, Apr. 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This resort is excellent! The restaurants all serve fantastic gourmet food. The grounds and rooms are kept very clean. The Free Covid testing required for travel back to the USA was a bonus. Beach and snorkeling was great on the property. The service at the bars was awesome!! Bring your own Bubba Kegs :) The beach is rocky in some areas bring water shoes.

    7 night romance trip, Apr. 2, 2021

    Verified Expedia guest review

See all 178 reviews