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SureStay Hotel by Best Western New Buffalo

Photo gallery for SureStay Hotel by Best Western New Buffalo

Exterior
Beach
Beach
Beach
1 bedroom, desk, laptop workspace, iron/ironing board

Overview of SureStay Hotel by Best Western New Buffalo

SureStay Hotel by Best Western New Buffalo

2.5-star property
In the heart of New Buffalo

255 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
  • Microwave
The price is CA $92
Price available on 02/03/2023
Map
11539 O'Brien Ct., New Buffalo, MI, 49117

Room options

About this area

What's nearby

  • Heart of New Buffalo
  • Four Winds Casino New Buffalo - 10 min drive
  • Lake Michigan - 8 min drive

Getting around

  • South Bend Intl. Airport (SBN) - 39 min drive
  • New Buffalo Station - 4 min drive
  • Michigan City Station - 17 min drive
  • Free area shuttle

Restaurants

  • David's Delicatessen - 4 min drive
  • Michigan Thyme - 4 min drive
  • Oink's Ice Cream and Yogurt Shop - 4 min drive
  • Brewster's Italian Cafe - 4 min drive
  • Rosie's Resturant - 4 min drive

About this property

SureStay Hotel by Best Western New Buffalo

Enjoy your visit to New Buffalo with a stay at SureStay Hotel by Best Western New Buffalo. Guests will have free perks like WiFi, self parking, and wired Internet. The helpful staff and location get good marks from fellow travelers.

Languages

English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 96 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 2 per room, up to 80 lbs per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi (speed: 25+ Mbps) and wired Internet access in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Offsite

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–9:00 AM

Traveling with children

  • Free local shuttle

Services

  • 24-hour front desk

Facilities

  • 1 building/tower
  • Built in 1988
  • Television in common areas

Accessibility

  • Braille/raised signage
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Hindi

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps) and free wired Internet
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave
  • Free bottled water

More

  • Housekeeping (on request)
  • Connecting/adjoining rooms available

Fees & policies

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 20 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Days Inn New Buffalo Hotel
O'Briens Inn Resort New Buffalo
O'Briens New Buffalo
O'Brien Hotel New Buffalo
O'Brien New Buffalo
Days Inn New Buffalo
Abbie Inn Hotel New Buffalo
Abbie Inn Hotel
Abbie New Buffalo
Days Inn Suites New Buffalo
Days Inn Wyndham New Buffalo Hotel
Days Inn Wyndham New Buffalo
Abbie Inn Hotel Suites
Surestay By Buffalo Buffalo
SureStay Hotel by Best Western New Buffalo Hotel
SureStay Hotel by Best Western New Buffalo New Buffalo
SureStay Hotel by Best Western New Buffalo Hotel New Buffalo

Frequently asked questions

Does SureStay Hotel by Best Western New Buffalo offer free cancellation for a full refund?
Yes, SureStay Hotel by Best Western New Buffalo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at SureStay Hotel by Best Western New Buffalo?
As of 31 Jan 2023, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western New Buffalo on 3 Feb 2023 start from CA $92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at SureStay Hotel by Best Western New Buffalo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at SureStay Hotel by Best Western New Buffalo?
Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 80 lbs per pet. There's a charge of USD 20 per pet, per day, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
Is parking offered on site at SureStay Hotel by Best Western New Buffalo?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at SureStay Hotel by Best Western New Buffalo?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.
Is there an onsite casino at SureStay Hotel by Best Western New Buffalo?
No, this hotel doesn't have a casino, but Kids Quest (5-min drive) and Four Winds Casino New Buffalo (10-min drive) are both nearby.
Are there restaurants at or near SureStay Hotel by Best Western New Buffalo?
Yes. Nearby restaurants include Michigan Thyme (2 mi), Rosie's Resturant (2.1 mi), and Brewster's Italian Cafe (2.1 mi).
What's the area around SureStay Hotel by Best Western New Buffalo like?
SureStay Hotel by Best Western New Buffalo puts you in the heart of New Buffalo. Popular attractions include Lake Michigan, which is 8 minutes away by car. Travelers say this hotel is in a good location.

Reviews

5.8

5.9/10

Cleanliness

7.5/10

Staff & service

4.9/10

Amenities

5.5/10

Property conditions & facilities

5.9/10

Eco-friendliness

Reviews

4/10 Fair

Bless the staff @ Surestay! Very hard working and accommodating, with very limited staff and resources. The hotel manager LISA, was an angel sent to make the best of a bad situation. I expected amenities AS DESCRIBED ON YOUR WEBSITE. This hotel DOES NOT HAVE - FREE SHUTTLE POOL ELEVATORS - Yes I was on 2nd floor There is no taxi service in the area and ALL THE MAJOR rent a car companies made it IMPOSSIBLE
Ann, 2-night romance trip
Verified Expedia guest review

6/10 Good

Appears they are in the process of fixing up this property. It will be nice once completed.
Patricia, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Find another hotel.
Blood all over the door to my room. The hide-a-bed was broken right in the middle creating a hole that you sank into and sheets weren’t washed. Black mold on the ceiling in the shower. Broken curtains on the window. I should have left and asked for my money back but it was late and I was too tired to drive anymore. Worst hotel I’ve been in.
Chad, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Sara, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Toilet leaked all night and flooded the bathroom.
Robert, 1-night trip
Verified Expedia guest review

8/10 Very good

Wenonah, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

It was dirty. The toilet was dirty. The bathtub was dirty. The bed looked terrible and the mattress old. We left and didn’t stay there. We went to a different hotel.
Rosario, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

It had the right price for me.
Ken, 1-night trip
Verified Expedia guest review

8/10 Very good

Better days ahead?
It was a busy weekend in New Buffalo, so maybe it was difficult for staff to keep up. The hotel is undergoing renovation, we might have gotten an older room. Housekeeping is probably short staff, the room could have been cleaned better. Tub was stained and there were dust behind furniture. Refrigerator was iced up. The staff were always polite. Although the immediate location was not ideal, it was closed to town (5 min drive). Maybe it gets better once renovation is complete.
Adrian, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Have you ever stayed in a hotel where you can turn over in bed and land in the bathtub? Be amazed by the dead bugs decorating the bathroom floor. The dirt and grime are top notch and the beds are gross and lumpy. The best part was the quick shortcut/walk through the tub to toilet where your friends staying with you can see everything you do in bathroom! At the low low price of $220 a night! Other amenities include a crime scene bath chair, actively leaking bathroom ceiling & code breaking outlets. We immediately booked a room at the Holiday Inn down the road to see how their bedside tubs compare.
Heather A, 2-night trip with friends
Verified Expedia guest review