Now Emerald Cancun - All Inclusive

Photo gallery for Now Emerald Cancun - All Inclusive

Primary image
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
View from room

Overview of Now Emerald Cancun - All Inclusive

Now Emerald Cancun - All Inclusive

4.0 star property
All-inclusive beachfront resort with pool bar, near Delfines Beach

7.6/10 Good

316 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $282
Price available on 09/01/2022
Map
Blvd. Kukulkan Km 19.5, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 7 bars/lounges
  • 3 outdoor pools
  • Free children's club
  • Fitness center
  • Sauna
  • Beach umbrellas
  • Beach towels
  • Children's pool
  • Pool bar
  • Swim-up bar
Feel at home
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Children's club (free)
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera
  • Delfines Beach - 11 min walk
  • El Rey Ruins - 3 min drive
  • Aquaworld - 4 min drive
  • La Isla Shopping Mall - 7 min drive
  • Ventura Park Cancun - 6 min drive
  • Forum Beach - 15 min drive
  • Cancun Convention Center - 17 min drive
  • Tortuga Beach - 20 min drive
  • Langosta Beach - 22 min drive
  • Playa Tortugas - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

About this property

Now Emerald Cancun - All Inclusive

At Now Emerald Cancun - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a 15-minute walk of Delfines Beach. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages, body wraps, and facials. Dining choices include 7 restaurants and the 7 bars/lounges are great places to grab a cold drink. Other highlights at this upscale resort include a free kid's club, a poolside bar, and a fitness center. Fellow travelers like the helpful staff.

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 427 units

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free uncovered onsite valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 7 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (late night)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Children's games

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball

Working away

  • Business center
  • 2 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Arcade/game room
  • Spa services
  • Sauna

Accessibility

  • Elevator

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Now Emerald Cancun
Now Emerald Cancun Inclusive
Now Emerald Cancun All Inclusive
Now Emerald Cancun - All Inclusive Resort

Frequently asked questions

Overall score and ratings

7.6

Good

7.8/10

Cleanliness

8.7/10

Staff & service

7.7/10

Amenities

7.0/10

Property conditions & facilities

7.9/10

Eco-friendliness

6/10 Good

Leonard, 1-night trip
Verified Hotels.com guest review

6/10 Good

ARTURO, 7-night trip
Verified Hotels.com guest review

6/10 Good

My wife and I stayed here for a total of 13 nights during early May.  Our stay was booked as an ocean view luxury full. We later upgraded to a Lagun View King with a balcony. This trip was exactly what I would expect as a net result, but there were a lot of differences about which you should be aware of you would like to stay here.  This was our first time to Cancun, as well as our first time to an all inclusive.  We have cruised 8 times between the two of us and know what to expect on a cruise. I'll outline the differences, as well as pros and cons. While this was our first trip to an all inclusive overnight, we did day trips to Breathless, and to Xcaret hotel, which is about an hour south. We also are well versed on a Royal Sands as a friend of our is there multiples times annually.  I'll outline the pros and cons as a non traveler for those that have not cruised either.  The Pros of all inclusive resortsAll you can eat 24 hours a dayMultiple poolsBeach access at resortRestaurants and Bars on site, all of which are free Coffee dessert options at most waking hours. Cons of all inclusivesFood is good, but not exquisite (cruises pride their sit down food as show worthy, and it is.)Time share sales - this resort offers a free breakfast and in such agreement you get a time share offer. That's fine with me and was enjoyable into see what they offer, but bothers many. I've attached pricing for their offered packages. If you see the value correlation, these (message truncated)
Elise, 13-night trip
Verified Expedia guest review

6/10 Good

Staff was very friendly but we got a 2 queen instead of a 1 bed and the room was not in good condition.
Mitchell, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

I loved the fact that we did not have to leave the resort for anything. We were pampered during meals , activities, and every day by the pool and ocean. Alex and Jimmy in concierge by the pool were awesome!!!
Michael Brent, 4-night family trip
Verified Expedia guest review

4/10 Fair

We just got back and the only positive about this place was the staff (they are all great) and the food ended up being decent. The property was a dump though. Our room was in need of a complete gut and the interior throughout seemed to not have any upkeep at all. Also, this place was not stroller, or wheelchair friendly at all. There are stairs everywhere. The main buffet is down stairs and the elevator to get there wasn’t working nor has it been working for a long time. Kids club again had no access other then stairs. Stairs only to get to the beach and lower pool area. They also played music from about 1pm to midnight at a ridiculously loud volume. If you are staying there I recommend a lagoon room otherwise you’ll have to listen to it. We were only there 3 nights at the end of our trip and I debated heavily on if I should cancel our reservation and stay elsewhere.
Angela, 3-night family trip
Verified Expedia guest review

4/10 Fair

Honestly wanted to have liked this hotel but it’s quite terrible. DO NOT recommend. Room - I stayed on the 7th floor what was told to be a nicer room with a balcony and view. Keep in mind I paid extra for it. Room was moldy, pillows and AC stank of mold and ceilings would drip water. You could hear absolutely everything from each and every neighboring unit (including bathroom - aka farting). Shower was dirty, towels were stained, overall not clean. Food - horrible. You can tell it’s the lowest quality possible served. Unfortunately the Mexican food served is extremely Americanized so you will be eating nacho chips with liquid cheese. Facilities - not the best. Pool was ok but staff would not do anything about people reserving chairs with flip flops at 6am just to come back at 1/2pm. Impossible to find a place to sit. Beach was alright but again not the best location of the beach - very straight part to lay down, same chair issues. Service - was good, can’t complain much in that area. Hotel is way too expensive for what it offers!
Ana Carolina, 3-night trip
Verified Expedia guest review

8/10 Very good

Mall enough to walk everywhere good service good food
ricardo, 4-night family trip
Verified Orbitz guest review

8/10 Very good

Gorgeous views of the ocean and spacious pools. Good variety of food/restaurants. Designated adult only areas which was fantastic. Main down side was the lack of available lounge chairs during the day.
Savana, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nice staff and pool y will come back
Luis, 3-night romance trip
Verified Expedia guest review