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Serenity Hotel Boutique

Photo gallery for Serenity Hotel Boutique

Outdoor pool, open 8:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 6:00 PM, pool umbrellas, sun loungers
Balcony
50-inch LCD TV with digital channels, TV, iPod dock

Overview of Serenity Hotel Boutique

VIP Access

Serenity Hotel Boutique

4.0 star property
4-star hotel with outdoor pool, near Quinta Avenida

9.2/10 Superb

146 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Internet access
  • Pet-friendly
  • Airport transfer
Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • WiFi in the lobby
  • Valet parking
  • Self parking
  • Pool bar
  • Room service
  • Airport shuttle
  • Terrace
For families
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 1 min drive
  • Playa del Carmen Maritime Terminal - 11 min drive
  • Playacar Golf Club - 14 min drive
  • Tres Rios Ecopark - 19 min drive
  • Xplor Theme Park - 17 min drive
  • Xcaret Eco Theme Park - 20 min drive
  • Ferry to Cozumel - 16 min drive
  • Maroma Beach - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km
  • Airport shuttle (surcharge)

Restaurants

  • Muy Salsa - 2 min walk
  • La Portena - 3 min walk
  • Gluay Maai Thai - 3 min walk
  • Cocotte Cita - 4 min walk
  • Amate 38 - 4 min walk

About this property

Serenity Hotel Boutique

Putting you within a 10-minute drive of Quinta Avenida and Playa del Carmen Main Beach, Serenity Hotel Boutique features a rooftop terrace and offers an airport shuttle (available 24 hours) for USD 65 per vehicle. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this upscale hotel include a poolside bar, a snack bar/deli, and a terrace. Fellow travelers love the helpful staff.

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 33 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • WiFi in public areas*
  • WiFi (speed: 50+ Mbps) in rooms*

Parking

  • Onsite self parking (USD 15 per night)
  • Onsite valet parking (USD 15 per night)

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free English breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • An outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 50-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Fan
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • WiFi (surcharge) (speed of 50+ Mbps)
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for USD 5 per night (rates may vary)
  • WiFi is available in public areas for USD 5 per night (rates may vary)
  • Airport shuttle service is offered for an extra charge of USD 65 per vehicle (one-way, maximum occupancy 4)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pets are allowed for an extra charge of USD 15 per pet, per night

Parking

  • Self parking costs USD 15 per night
  • Valet parking costs USD 15 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 6:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Serenity Hotel Boutique Hotel
Serenity Hotel Boutique Playa del Carmen
Serenity Hotel Boutique Hotel Playa del Carmen

Frequently asked questions

Does Serenity Hotel Boutique offer free cancellation for a full refund?
Yes, Serenity Hotel Boutique does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Serenity Hotel Boutique?
As of 28 Nov 2022, prices found for a 1-night stay for 2 adults at Serenity Hotel Boutique on 6 Dec 2022 start from CA $144, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Serenity Hotel Boutique?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Serenity Hotel Boutique?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 6:00 PM.
Are pets allowed at Serenity Hotel Boutique?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet. There's a charge of USD 15 per pet, per night.
Is parking offered on site at Serenity Hotel Boutique?
Yes. Self parking costs USD 15 per night. Valet parking costs USD 15 per night.
Is airport shuttle service offered by Serenity Hotel Boutique?
Yes, an airport shuttle is available. The charge is USD 65 per vehicle one-way.
What are the check-in and check-out times at Serenity Hotel Boutique?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Serenity Hotel Boutique and nearby?
Serenity Hotel Boutique has an outdoor pool.
Are there restaurants at or near Serenity Hotel Boutique?
Yes, there's an onsite restaurant. Nearby restaurants include Gluay Maai Thai (3-min walk), Cocotte Cita (4-min walk), and Amate 38 (4-min walk).
What's the area around Serenity Hotel Boutique like?
Serenity Hotel Boutique is a short 1-minute walk from Quinta Avenida and 8 minutes' walk from Playa del Carmen Main Beach.

Overall score and ratings

9.2

Superb

9.5/10

Cleanliness

9.2/10

Staff & service

8.9/10

Amenities

9.5/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

John, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Nice place, Rooms are quiet and very spacious. The rooftop looks like is not used that much. Overall a good stay. The location is good, just a block away from 5th Avenue.
Rafael, 2-night family trip
Verified Travelocity guest review

10/10 Exceptional

The hotel was beautiful and the roof top pool was beautiful. The hotel was clean staff was very nice . They offer a very nice breakfast for free. The only thing I did not like the water in the shower did not get hot. Other than that I would Definitely stay again . It’s in walking distance of everything in playa del Carmen . Very central location
Jessica, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Although the hotel was very stingy about giving us two of washcloths every time housekeeping came, the stay was very pleasant. Very spacious, comfortable, clean, friendly staff and very comfortable beds, even the couch pull out. The pool closes early at 6pm so keep that in mind. We loved the staff who always said good morning or good evening when passing! 🇲🇽🇲🇽
Nautia, 10-night romance trip
Verified CheapTickets guest review

10/10 Exceptional

Very clean and nice looking hotel and very friendly staff. They are different than any other I stayed at in the past because they don’t have people coming at you soliciting any interest in outside activities. If you do want to do something simply ask and they will help out. Super chill and hotel room was beautiful. More of an apartment/loft rather than traditional hotel room.
Heriberto, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Modern, clean, comfortable in a great location owing to its proximity to Quinta Avenida.
CHRISTOPHER, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Back again.
This is my 2nd time staying here and both time have extended my stay a couple nights more. I’ve stayed at both Thompson hotels here in playa including the beach house which is more higher end. Both the Thompson hotels are basically right in the epicentre which is good but also loud at night. So I usually stay there for a few then come to serenity which is still close to the action being 10min walk to portal Maya monument. It’s only one block off 5th ave which is nice cause you don’t have to hear all the loud bass at all hrs of the day like some hotels here. The nice thing is that the rooms come with a fridge, microwave and stove so you can actually bring leftovers or cook. Unlike some hotels where all the my have is a mini fridge. I always like trying many hotels but I’ll prob keep this as one of the go to hotels to come back too being that it’s not to high of of price range.
Rooftop pool.
View from rooftop during sunset. Looking away from the beach and inland towards the city.
anthony, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Well located property, clean, great staff and breakfast
Philip Francis, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Raymond, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

I loved our stay at the serenity and will be staying there again in the future. It's the perfect boutique hotel. The staff is accommodating, lovely room with living room and fully equipped kitchen, very clean, not noisy even tho you are one street away from the 5th. Perfect location. I do not have a single negative thing to say About this hotel.
yasmine, 6-night romance trip
Verified Expedia guest review