Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Casa Kaoba Hotel & Suites, Playa del Carmen

3.5-star hotel in Playa del Carmen with outdoor pool and restaurant

  • Free continental breakfast, free WiFi, and free parking
From
$33 CAD

Image gallery

  • Pool
  • Pool
  • Outdoor Pool
  • Pool
  • Pool
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1 / 99Pool
Carretera Federal Playa Tulum, Playa del Carmen, 77710, QROO, Mexico
9.2.Superb.
  • Perfect place to stay. Well worth the money, and it was not expensive. We were actually…

    Dec. 6, 2020

  • This place is great !! Awesome pool and hammocks. AC works great. Only stayed one night…

    Feb. 28, 2020

See all 139 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Easy parking
Convenient
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 39 guestrooms
  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Airport shuttle
  • Terrace

For families

  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping
  • Hair dryer

What’s around

  • Plaza Paraiso - 2.4 mi / 3.8 km
  • Xplor Theme Park - 2.5 mi / 4 km
  • Paseo del Carmen - 2.6 mi / 4.2 km
  • Xcaret Eco Theme Park - 2.7 mi / 4.3 km
  • Quinta Avenida - 2.7 mi / 4.3 km
  • Yucatek Divers - 2.7 mi / 4.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Standard Double Room, Balcony
  • Suite
  • Suite, Multiple Beds
  • Junior Suite
  • Presidential Suite

What’s around

Landmarks

  • Plaza Paraiso - 2.4 mi / 3.8 km
  • Xplor Theme Park - 2.5 mi / 4 km
  • Paseo del Carmen - 2.6 mi / 4.2 km
  • Xcaret Eco Theme Park - 2.7 mi / 4.3 km
  • Quinta Avenida - 2.7 mi / 4.3 km
  • Yucatek Divers - 2.7 mi / 4.4 km
  • Playa del Carmen Main Beach - 2.7 mi / 4.4 km
  • Playa del Carmen Maritime Terminal - 2.8 mi / 4.4 km
  • 3D Museum of Wonders - 3 mi / 4.8 km
  • Nuestra Senora del Carmen Catholic Church - 3.1 mi / 4.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
  • Airport shuttle (surcharge)
map
See on map
Carretera Federal Playa Tulum, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 39 rooms

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

Pets

  • Pets stay free (dogs and cats only)
  • Specific rooms only, restrictions apply*
  • 2 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Restaurant
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Outdoor pool

Working away

  • Conference space
  • Conference space size (feet) - 2045
  • Conference space size (meters) - 190
  • One meeting room

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Designated smoking areas
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Ceiba Negra - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

PetsPay at property

  • Pet deposit: MXN 1000 per stay
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts Visa, Mastercard and cash.

Also known as

  • Casa Kaoba & Suites Del Carmen
  • Casa Kaoba Hotel & Suites Hotel
  • Casa Kaoba Hotel & Suites Playa del Carmen
  • Casa Kaoba Hotel & Suites Hotel Playa del Carmen

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Casa Kaoba Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Yes, cats and dogs stay free, with a limit of 2 per room. A deposit of MXN 1000 per stay is required. Service animals are exempt from fees.
  • You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Ceiba Negra. Nearby restaurants include Perché no (3 mi), El Gran Taco (3.2 mi), and Doña Aurelia (3.6 mi).
  • Yes, an airport shuttle is available.
  • Casa Kaoba Hotel & Suites has an outdoor pool and a garden.
9.2.Superb.
  • 10.0.Exceptional

    Loved the hotel. Pool was great and rooms was spacious.. The only thing that we did not like was that the mattress was hard and you don't have enough pillows.

    Rochelle, 1 night family trip, Aug. 14, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Nos encantó casa Kaoba, lamento que no lo hayamos encontrado desde que lleguemos. Muy cómodo, muy limpio.

    Birlly, 2 night family trip, Jul. 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Stay!

    Great Stay,Clean and nice! Entrance could be better...

    2 night family trip, Jul. 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Rooms are spacious nice and clean

    4 night family trip, Jun. 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Appreciated the room service and excellent pricing.

    2 night trip, Jun. 14, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Clean, nice, friendly, cheap.

    1 night family trip, Jun. 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    My experience was wonderful except for my first room i checked in to but Mauricio and Gerardo ensured that i was taken care of. The food was good at the restaurant and the environment and atmosphere was good. Ill be back. Close to alot of attractions. The towels were ok but need to upgrade to some new ones and ensure AC are serviced.

    6 night romance trip, Jun. 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I stayed for 5 nights... Location of the Hotel it's on the outside of the city so it's a very "quiet place", also the property it's very clean and "like new" all the time. The only obsevation (not bad at all) it's that, the property need some improvements for guest traveling with children like playgrounds and some fall prevention improvement on the stepladder of each room (for kids or elderly people). But overall, I definitely Recommend this Hotel.

    5 night family trip, May 29, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    Exactly like the pics.

    Just needed an overnight stay for a wedding and yacht the next morning. Nice place. Only thing I didn’t like, the key to get in controls the electricity. So while you’re gone the air isn’t on. Takes a little while for it to get cold. Didn’t check out the pool. Food was ok. We ordered chicken fingers and fries. No flavor to me.

    1 night trip, May 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    peaceful and extra clean

    1 night family trip, May 27, 2021

    Verified Expedia guest review

See all 139 reviews