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Pointe Hilton Tapatio Cliffs Resort, Phoenix

4-star resort in North Mountain with golf course and free water park

  • Free parking
From
$183 CAD

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11111 N 7th St, Phoenix, 85020, AZ, United States of America
8.0.Very Good.
  • Staff was great and the activities at the resort were good

    Jan. 1, 2020

  • This place had good rooms for families. they had a great pool area and waterslide.

    Mar. 6, 2019

See all 1,102 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) and WELL Health-Safety Rating (IWBI) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Easy parking

The following facilities or services will be unavailable from April 13 2022 to April 24 2022 (dates subject to change):
  • Dining venue(s)
  • One of the swimming pools
  • The following facilities are closed seasonally each year. They will be closed from September 20 to October 6:
  • Golf course
  • The following facilities are closed on Monday and Tuesday:
  • Full-service spa
    • Free parking
    • Pool
    • Gym
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 584 smoke-free guestrooms
    • Daily housekeeping
    • Golf course
    • 3 restaurants and 3 bars/lounges
    • Full-service spa
    • 8 outdoor pools and 7 spa tubs

    Feel at home

    • Free cribs/infant beds
    • Sofa bed
    • Refrigerator
    • Connecting/adjoining rooms available
    • Private bathroom
    • Separate bedroom

    What’s around

    • In North Mountain
    • Phoenix Art Museum - 9.5 mi / 15.3 km
    • Grand Canyon University - 9.9 mi / 16 km
    • Children's Museum of Phoenix - 10.1 mi / 16.2 km
    • Arizona Science Center - 10.3 mi / 16.6 km
    • Musical Instrument Museum - 10.6 mi / 17.1 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Suite, 1 Bedroom
    • Suite, 1 Bedroom
    • Signature Suite, 1 King Bed
    • Suite, 1 King Bed (Falls Location)
    • Suite, 1 Bedroom (Ambassador)
    • Room, 1 King Bed, Mountain View
    • Suite, 2 Queen Beds (Falls Location)
    • Room, 2 Queen Beds, Mountain View
    • Suite, 2 Queen Beds, Allergy Friendly
    • Suite, 1 King Bed, Allergy Friendly
    • Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)
    • Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)
    • Grand Suite, 2 Bedrooms
    • Suite, 1 Bedroom, Non Smoking
    • Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)
    • Signature Room, 1 King Bed, Accessible, Bathtub
    • Junior Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)
    • Suite, 1 King Bed, Poolside
    • Suite, 2 Queen Beds, Poolside
    • Suite, 1 King Bed
    • Suite, 2 Queen Beds
    • Standard Room, 2 Bedrooms
    • Signature Room, 2 Bedrooms
    • Standard Room, 2 Bedrooms

    What’s around

    Landmarks

    • In North Mountain
    • Phoenix Art Museum - 9.5 mi / 15.3 km
    • Grand Canyon University - 9.9 mi / 16 km
    • Children's Museum of Phoenix - 10.1 mi / 16.2 km
    • Arizona Science Center - 10.3 mi / 16.6 km
    • Musical Instrument Museum - 10.6 mi / 17.1 km
    • Scottsdale Quarter - 10.9 mi / 17.5 km
    • Kierland Commons - 11 mi / 17.7 km
    • Old Town - 13.9 mi / 22.4 km
    • State Farm Stadium - 18.1 mi / 29.1 km

    Getting around

    • Sky Harbor International Airport (PHX) - 24 min drive
    • Phoenix, AZ (DVT-Phoenix Deer Valley) - 11 min drive
    • Scottsdale, AZ (SCF) - 18 min drive
    • Mesa, AZ (MSC-Falcon Field Municipal) - 40 min drive
    • Chandler, AZ (CHD-Chandler Municipal) - 43 min drive
    • Phoenix - Mesa Gateway Airport (AZA) - 50 min drive
    map
    See on map
    11111 N 7th St, Phoenix, 85020, AZ, United States of America

    At a glance

    Hotel size

    • This hotel has 584 rooms
    • This hotel is arranged over 6 floors

    Arriving/leaving

    • Check-in time 4:00 PM-anytime
    • Check-out time is 11 AM
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • WiFi in public areas*
    • WiFi and wired Internet access in rooms*

    Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    • Onsite parking includes off-street options

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • To-go breakfast daily (surcharge)
    • 3 restaurants
    • 3 bars/lounges
    • Coffee shop/café
    • Poolside bar
    • Room service (during limited hours)
    • Coffee/tea in a common area

    Things to do

    • Number of outdoor pools - 8
    • Waterslide
    • 24-hour fitness facilities
    • Golf course on site
    • Outdoor tennis courts - 2
    • Full-service spa
    • Spa treatment room(s)
    • Basketball on site
    • Golf lessons on site
    • Golf driving range on site
    • Golfing on site
    • Hiking/biking trails nearby
    • Free water park access
    • Pool cabanas (surcharge)
    • Fitness facilities
    • Tennis on site
    • Number of spa tubs - 7
    • Pool sun loungers
    • Sauna
    • Pool umbrellas

    Working away

    • 24-hour business center
    • Business center
    • Number of meeting rooms - 36
    • Conference space
    • Conference space size (feet) - 75
    • Conference space size (meters) - 7
    • Conference center
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 28
    • Year Built - 1982
    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Terrace
    • Television in common areas

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible van parking
    • Valet for wheelchair-equipped vehicle
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant

    Languages Spoken

    • English
    • Russian
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Sofa bed
    • Sofa bed size double
    • Premium bedding
    • Pillowtop mattress

    Things to enjoy

    • Balcony or patio
    • Number of living rooms
    • Separate sitting area

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Designer toiletries
    • Hair dryer

    Be entertained

    • 27-inch LCD TV
    • Pay movies
    • Premium TV channels

    Stay connected

    • Desk
    • WiFi (surcharge)
    • Phone

    Food and drink

    • Refrigerator

    More

    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Connecting/adjoining rooms available

    Special features

    Spa

    Tocaloma Spa & Salon has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

    The spa is open select days. Children under 10 years old are not allowed in the spa without adult supervision.

    Dining

    Different Pointe of View - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

    Pointe In Tyme - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

    Cascades Cafe - This poolside café serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

    Lobby Bar - Onsite coffee shop. Open daily.

    Recreation

    On Site

    • Fitness facilities
    • Golf course on site
    • Outdoor tennis courts -
    • Sauna
    • Tennis on site
    • Basketball on site
    • Golf lessons on site
    • Golf driving range on site
    • Golfing on site
    • Free water park access

    Nearby

    • Hiking/biking trails nearby

    Fees & policies

    Refundable depositPay at property

    • Deposit: USD 75 per accommodation, per night

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • Resort fee: USD 39.00 per accommodation, per night
    • Resort fee inclusions:
      • Pool access
      • Fitness center access
      • Internet access (may be limited)
      • Phone calls (may be limited)
      • Parking
      • Additional inclusions

    Optional extras

    • WiFi is available in guestrooms for USD 9.95
    • WiFi is available in public areas for USD 11.95 (rates may vary)
    • Wired Internet access is available in guestrooms for USD 9.95 (rates may vary)
    • Breakfast costs between USD 9 and USD 20 per person (approximately)

    PetsPay at property

    • Service animals exempt from fees

    Pool, spa, and gym (if applicable)Pay at property

    • Children under 10 years old are not allowed in the spa without adult supervision
    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

    This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash.

    This property requires a cash deposit for any bookings where payment for the stay will be made in cash.

    Also known as

    • Pointe Hilton Tapatio Cliffs Resort Phoenix
    • Tapatio Hilton
    • Pointe Hilton Tapatio Cliffs Hotel Phoenix
    • Pointe Hilton Tapatio Cliffs Phoenix
    • Pointe Hilton Tapatio Cliffs
    • Hilton Phoenix
    • Phoenix Hilton
    • Pointe Hilton Tapatio Cliffs Resort
    • Pointe Hilton Tapatio Cliffs
    • Pointe Hilton Tapatio Cliffs Resort Resort
    • Pointe Hilton Tapatio Cliffs Resort Phoenix
    • Pointe Hilton Tapatio Cliffs Resort Resort Phoenix
    • Pointe Hilton Tapatio Cliffs Phoenix
    • Pointe Hilton Tapatio Cliffs
    • Pointe Hilton Tapatio Cliffs Hotel Phoenix
    • Pointe Hilton Tapatio Cliffs Resort Phoenix
    • Pointe Tapatio Cliffs
    • Pointe Tapatio Cliffs Resort
    • Tapatio Cliffs Hilton

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Pointe Hilton Tapatio Cliffs Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self and valet parking. Electric vehicle charging is available.
    • Yes, there are 8 outdoor pools. The swimming pool will be unavailable from April 13 2022 to April 24 2022 (dates subject to change).
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 4:00 PM - anytime. Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
    • Yes, there are 3 onsite restaurants, featuring poolside dining. The dining venue will be unavailable from April 13 2022 to April 24 2022 (dates subject to change). Nearby restaurants include Little Miss BBQ (2.2 mi), Greek Town (2.4 mi), and Paquime Street Food of Mexico (2.4 mi).
    • No, this resort doesn't have a casino, but Talking Stick Resort Casino (24-min drive) and Desert Diamond Casino - West Valley (24-min drive) are both nearby.
    • Tee off at the onsite golf course, and improve your game on the tennis courts. Additional recreation onsite includes basketball. Indulge in a treatment at the spa and soothe your senses in one of the 7 spa tubs. Pointe Hilton Tapatio Cliffs Resort also has 8 outdoor pools and 3 bars, as well as a 24-hour fitness center and a sauna.
    8.0.Very Good.
    • 4.0.Fair

      100% disappointment

      Check in was extremely behind and my dinner reservations that were made for the Pointe days before arriving, seemingly disappeared. This was the sol reason for staying on this property. The Thyme restaurant was our only choice at this point and the food came out undercooked. Bed was awful, pillows need to be thrown away. Will not be back to this property again.

      Kimberlee, 1 night trip with friends, Nov. 21, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Room location

      Finding my room was ridiculous

      Donald, 1 night family trip, Nov. 20, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      The property is clean and

      5 night family trip, Nov. 20, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Enjoyed

      We had an excellent time.

      Thomas, 2 night trip with friends, Nov. 18, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Great!

      Everything was great from the room, pool, service etc. Loved that there was a tunnel under the highway to get to hiking! The only downfall was that you couldn’t walk anywhere outside the resort, there were no sidewalks. So to go 1/2 mile down the road we had to call an Uber for a 2 minute drive.

      Breanna, 3 night trip with friends, Nov. 18, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Found a huge gray hairball in living room area and the shower wall has make up smeared on it

      Lindsey, 2 night trip, Oct. 29, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      3 nights in Scottsdale.

      The short story is, it worked. When our eyes were closed, the bed was comfortable. However, we were surprised when checking in, the "resort fee" was another $39 a day. The AC was marginal. The rooms were outdated. Cleaning service had to be requested every day and then only some days you got it. Long lines in the morning to get coffee (up to 20 mins). But...it was inexpensive, has some great outdoor spaces and only 20 mins from the airport and 25 mins to our destination golf and Cardinal's stadium.

      Mark, 3 night trip with friends, Oct. 28, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Worth the Trouble

      Thia stay qas a result of flight delays. After a full day of frustration, I was surprised by the quality of rooms and the politeness with just the right sense of urgency by all the staff.

      Misse, 1 night family trip, Oct. 25, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Nice staff, odd layout, needs some TLC

      Definitely a unique property. It's basically a series of mini motels built into a steep cliff. Honestly it reminds me of one of those places you get stuck in when you have a confusing dream, because each building is similar but spread out all over with weird weldless that sometimes connect but not others. And parking here is an adventure. Not for longer vehicles like trucks unless you're a very confident driver ( and provided the other guests are considerate in their own parking). As for the hotel, the first room we had was ok, but the bathroom is small and had mold in the tub area. The balcony was nice but the paint was peeling off in long sheets on the wall and ceiling above it. Some of the pools on the south end of the complex were much smaller than i expected. And half of the "water fall village" was closed so that meant half the poll area was closed. Breakfast is in a separate building that the front desk did not inform us about. That being said it was pretty tasty. Good at the Cascade Cafe in waterfall village was not good, honestly. The staff were all very nice though. That is really the only reason I did not take it lower. The people here are good folks, but it just seems like the property is not getting the maintenance and upgrades it really needs, and i think that there are better options near by, especially for families.

      2 night family trip, Oct. 22, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Beautiful Views

      This resort is beautifully set on the side of a mountain with gorgeous views. Bathrooms need to be updated-our shower curtain rod was loose and the bathroom light was inside the shower….not sure if thats safe. Other than that the resort, pools, food, proximity to downtown was fantastic.

      Maria, 4 night trip, Oct. 21, 2021

      Verified Hotels.com guest review

    See all 1,102 reviews