I have mixed feeling about my Gold experience stay. The room was small and the view was terrible. There was no workspace. Many outlets were unusable. I had to use kettle on the bench as a table for it instead of the cabinet that was meant for this purpose.
The guy who checked me in didn't tell me about the things I should have known about, such as the canapes that were happening right when I arrived. Nor the hot tubs or pool. He asked me if I was a new guest and I said yes so he should have explained these things.
The first night, they didn't do turndown service and they didn't replenish the tea bags I used. The reason I bring this up is because we shouldn't have to ask for these expected basics. This is not a 3 star hotel and for the price we pay, things should be done without asking.
The lounge was ok as were the offerings. I've had better at other fairmont hotels. When I explained a few of these things to one staff member, she wasn't surprised. She actually said there was new managers or something like that and things are not organized well. Yeah.. I see that.
Was woken up at 2am due to the couple next door talking and then having sex. The walls are paper thin. I could actually hear the words they were saying it was so clear. Luckily it was only one night.
The lobby restaurant was a disco party for my entire stay which was irritating. I'm not sure why they think this is acceptable. I definitely didn't spend any money there due to this.
I won't be back!