Guests
All properties in Madrid, Community of Madrid, Spain

Novotel Madrid Center, Madrid

4-star hotel with 1 restaurants, connected to the convention center, near El Retiro Park

  • Free WiFi
From
$121 CAD

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Novotel Madrid Center, Madrid
  • Novotel Madrid Center, Madrid
  • Pool
  • Pool
  • Novotel Madrid Center, Madrid
Novotel Madrid Center, Madrid. Image 1 of 93
1 / 93Novotel Madrid Center, Madrid
O'donnell 53, Madrid, 28009, Madrid, Spain
9.0.Superb.
  • Good setting pretty close to main areas. Close to hop on hop off bus about 10 min walk.

    Aug. 14, 2019

  • Great place to escape Madrid’s hot summers. All frontline staff speak English so…

    Jul. 20, 2019

See all 684 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain), ALLSAFE (Accor Hotels), Safe Travels (WTTC - Global), and SGS (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Convenient
Transportation options
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 790 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Breakfast available
  • Seasonal outdoor pool
  • Fitness center

For families

  • Playground on site
  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • In Salamanca
  • WiZink Center - 6 min walk
  • El Retiro Park - 12 min walk
  • Paseo de la Castellana - 18 min walk
  • Puerta de Alcala - 19 min walk
  • National Archaeological Museum of Spain - 20 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Room, 1 Queen Bed
  • Standard Room, 1 Queen Bed
  • Standard Twin Room, 2 Single Beds
  • Executive Room, 1 Queen Bed
  • Executive Room, 1 Queen Bed, Terrace
  • Standard Room, 1 Queen Bed with Sofa bed
  • Standard Twin Room, Multiple Beds
  • Standard Room, Multiple Beds
  • Superior Twin Room, 2 Single Beds

What’s around

Landmarks

  • In Salamanca
  • WiZink Center - 6 min walk
  • El Retiro Park - 12 min walk
  • Paseo de la Castellana - 18 min walk
  • Puerta de Alcala - 19 min walk
  • National Archaeological Museum of Spain - 20 min walk
  • Las Ventas - 22 min walk
  • Paseo del Prado - 22 min walk
  • Plaza de Cibeles - 24 min walk
  • Gran Via Street - 28 min walk
  • Prado Museum - 28 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 12 min drive
  • Madrid Recoletos Station - 21 min walk
  • Calanas Station - 4 min drive
  • Madrid Atocha Station - 5 min drive
  • O'Donnell Station - 6 min walk
  • Goya Station - 8 min walk
  • Principe de Vergara Station - 10 min walk
Profile: Salamanca

Profile: Salamanca

In Salamanca, you need only glance around to spot a vision of true indulgence. The glamorous area, in the northeast, is an A-lister’s delight: it brims with upscale shopping in Milla de Oro, friendly tapas bars, and live music joints.

Catch a bullfight at the beloved arena Plaza Monumental de Toros de las Ventas. Local eateries offer plenty of versatile options, but you can just as easily enjoy a private bite on a quaint side-street café as a Michelin-quality meal at a glitzy restaurant.

map
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O'donnell 53, Madrid, 28009, Madrid, Spain

At a glance

Hotel size

  • This hotel has 790 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2 PM-2 AM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 25 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor seasonal pool
  • Fitness facilities
  • Playground on site
  • Golfing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 16146
  • Conference space size (meters) - 1500
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2015
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 37-inch LED TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Eat Bar - This restaurant serves breakfast, brunch, lunch, and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 14 per person (approximately)

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 25 per day

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The seasonal pool is open from July to September

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of SGS (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

  • Novotel Madrid Center Hotel
  • Novotel Madrid Center
  • Hotel Convencion
  • Hotel Convencion Madrid
  • Novotel Madrid Center Hotel
  • Novotel Madrid Center
  • Novotel Madrid Center Hotel
  • Novotel Madrid Center Madrid
  • Novotel Madrid Center Hotel Madrid

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Novotel Madrid Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 25 per day.
  • Yes, there's a seasonal outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2 PM - 2 AM. Check-out time is noon. Express check-out is available.
  • Yes, there's an onsite restaurant, Eat Bar. Nearby restaurants include El Pescaíto (4-min walk), La Trattoria Di Brera (4-min walk), and Taberna Laredo (5-min walk).
  • No, this hotel doesn't have a casino, but Casino de Madrid (3-min drive) and Casino Gran Via (4-min drive) are both nearby.
  • Novotel Madrid Center has 2 bars and a seasonal outdoor pool, as well as a fitness center and a garden.
9.0.Superb.
  • 10.0.Exceptional

    Big welcoming lobby and great staff. Rooftop area was small and room service limited

    Travis, 8 night romance trip, Jul. 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Overall is very nice. The buffet breakfast selection is great. Servers are very polite and helpful. We will stay here again if we come to Madrid.

    Connie, 2 night family trip, Apr. 13, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good hotel

    Excellent hotel. Large room and fantastic breakfast. The fresh juice bar (when open) was amazing.

    6 night family trip, Dec. 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Business stay

    Excellent hotel and facilities Location good Always love staying in this hotel

    Elizabeth, 4 night business trip, Nov. 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very modern decor. Clean. Super helpful staff.

    JOHN, 1 night romance trip, Oct. 15, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    Great hotel, would recommend. Very modern, clean and helpful staff. Good location.

    2 night family trip, Oct. 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent location and really helpful staff.

    Emilio, 1 night romance trip, Oct. 8, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Don’t expect customer service or a non-hot room

    I arrived late on a Saturday night (Sunday morning) at 1am. Check-in was fine, with many late arriving guests. When I got to the room it was like a big blow dryer was on in the room. It was easily 25 Celsius in the room (77 degrees), but likely closer to 82. Fiddled with the AC - nothing happened. Turned down the thermostat - it stayed at “25”. The only thing that was controllable via the thermostat was the fan - which I luckily got to turn off so the big loud blow dryer wasn’t going throughout the night. But obviously the thermostat was set by management. Management is a bunch of cheap people who don’t care for their guests obviously. Called front desk - literally rang for 20 minutes with no answer. I had opened the window so I got it down to 24 Celsius per the placebo thermostat. Also let in all the outside noise for Saturday night partiers. Gambled I could sleep through it since I was tired. I did in the beginning. Come later that morning (7am) I heard all the cars and such and woke up. Novotel Madrid Center - by far the worst thing about Madrid. This hotel does not deserve 4 stars. The room was nice - spacious and clean - but what’s the point of having a 4 star hotel if they have customer service of a 2 or 3 star and don’t TURN ON THE AC. I will never stay here again nor recommend it to anyone. If this is your only choice of hotel in Madrid, well, leave Madrid. Also, the WIFI is super slow.

    Richard, 1 night trip, Oct. 8, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Just "OK" for a business hotel at $200USD/night

    3 night trip, Oct. 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great choice for hotel in Madrid.

    The guys on the desk in the lobby were excellent. Helpful, knowledgeable and generous. Great hotel for the weekend.

    Shira, 2 night trip, Sep. 16, 2021

    Verified Hotels.com guest review

See all 684 reviews