Guests
All properties in Hilo, Hawaii, United States of America

Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo

Bayfront hotel with 2 bars/lounges, near Coconut Island Park

  • Free WiFi
From
$307 CAD

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  • Pool
  • Pool
  • Beach
  • Beach
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1 / 75Pool
93 Banyan Dr, Hilo, 96720, HI, United States of America
8.2.Very Good.
  • Expected more for the price compared to other hotels in the area

    Mar. 15, 2020

  • Hotel staff was incredible and the grounds were beautiful. Great bar location to relax…

    Feb. 24, 2020

See all 924 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) and WELL Health-Safety Rating (IWBI) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Walkable
Convenient
Easy parking
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 379 guestrooms
  • Daily housekeeping
  • Golf course
  • Near the beach
  • Restaurant and 2 bars/lounges
  • Outdoor pool

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Keaukaha
  • Port of Hilo - 24 min walk
  • Coconut Island Park - 6 min walk
  • Hilo Farmers Market - 33 min walk
  • Mokupapapa Discovery Center - 37 min walk
  • University of Hawaii at Hilo - 2.8 mi / 4.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Lanai, Oceanfront (Corner)
  • Junior Suite, 1 King Bed, Non Smoking, Oceanfront
  • Suite, 1 Bedroom, Non Smoking (with Soaker Tub)
  • Suite, 2 Bedrooms (KAMEHAMEHA)
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Lanai, Oceanfront
  • Room, 1 King Bed, Non Smoking, Ocean View
  • Room, 2 Queen Beds, Lanai, Oceanfront
  • Room, 2 Queen Beds, Lanai, Oceanfront
  • Room, 2 Queen Beds, Non Smoking, Ocean View
  • Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)
  • Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)
  • Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)
  • Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

What’s around

Landmarks

  • In Keaukaha
  • Port of Hilo - 24 min walk
  • Coconut Island Park - 6 min walk
  • Hilo Farmers Market - 33 min walk
  • Mokupapapa Discovery Center - 37 min walk
  • University of Hawaii at Hilo - 2.8 mi / 4.5 km
  • Rainbow Falls - 3.5 mi / 5.7 km
  • Hawaii Tropical Botanical Garden - 7.7 mi / 12.4 km
  • Hawaii Volcanoes National Park - 28.2 mi / 45.3 km

Getting around

  • Hilo Intl. Airport (ITO) - 8 min drive
map
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93 Banyan Dr, Hilo, 96720, HI, United States of America

At a glance

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 20.00 per day)
  • Onsite valet parking (USD 20 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Room service (during limited hours)

Things to do

  • Bicycle rentals on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Helicopter/airplane tours on site
  • Kayaking on site
  • Rowing or canoeing on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Windsurfing nearby

Working away

  • Business center
  • Conference space
  • Conference space size (meters) - 1022
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1960
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Languages Spoken

  • English
  • Japanese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 48-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Sandalwood - This restaurant serves breakfast, lunch, and dinner.

Recreation

On Site

  • Golf course on site
  • Bicycle rentals on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Helicopter/airplane tours on site
  • Kayaking on site
  • Rowing or canoeing on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site

Nearby

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Windsurfing nearby

Small print

Also known as

  • Grand Naniloa Hotel Hilo
  • Grand Naniloa Hilo
  • Grand Naniloa
  • Grand Naniloa Hotel Hilo Doubletree Hilton
  • Grand Naniloa Hotel Doubletree Hilton
  • Grand Naniloa Hilo Doubletree Hilton
  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel
  • Hilo Naniloa Hotel
  • Grand Naniloa Hotel Doubletree Hilton
  • Grand Naniloa Hilo Doubletree Hilton
  • Naniloa Hotel
  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
  • Hilo Naniloa Hotel
  • Grand Naniloa Hotel Hilo a Doubletree by Hilton
  • Grand Naniloa Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel Hilo
  • Hilo Naniloa
  • Naniloa
  • Naniloa Volcanoes Hotel Hilo
  • Hawaii Naniloa Hotel Hilo
  • Naniloa Volcanoes Hilo
  • Hi Naniloa Hotel Hilo
  • Hilo Naniloa Hotel Hawaii

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 20.00 per day

Valet parking costs USD 20 per day

Rollaway beds are available for USD 30.0 per night

Full breakfast is offered for an extra charge of USD 21.00 per person (approximately)

Policies

State tax ID - W 50540186.01

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: USD 30.00 per accommodation, per night

Resort fee inclusions:

  • Parking
  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Naniloa Hotel Hilo - a Doubletree by Hilton does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from June 6 2021 to August 19 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 20.00 per day. Valet parking costs USD 20 per day.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Sandalwood. Nearby restaurants include Coconut Grill (8-min walk), Ponds (9-min walk), and Ken's House of Pancakes (10-min walk).
  • Have fun with onsite activities like kayaking, sailing, and rowing, and practice your swing at the golf course. Additional recreation onsite includes helicopter/airplane tours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a nightclub. Grand Naniloa Hotel Hilo - a Doubletree by Hilton also has a 24-hour fitness center and a picnic area, as well as a garden.
8.2.Very Good.
  • 6.0.Good

    Other than being reasonably priced this property is tired and I’m need of a refresh (paint, carpet, windows, etc). Overall cleanliness was below par (garbage by the front desk overflowing, cobwebs in our room, etc).

    3 night romance trip, Feb. 15, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Check in took forever. There were not enough check in stations for the size of the hotel.

    5 night family trip, Feb. 15, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Great location and views only spoiled by the age of the place and fittings

    Jonathan, 6 night romance trip, Feb. 2, 2020

    Verified Expedia guest review

  • 2.0.Poor

    after staying there on three previous vacations, i will never stay there again

    2 night trip, Jan. 14, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Very nicely kept facility and excellent laundry room...so clean and well maintained. Did not enjoy the valet parking at all. Too chaotic and time consuming. The staff were working very hard but it would have been much simpler to just offload and park ourselves. You had to consider how busy they might be ever time we wanted to go out and the hotel is a fair distance from downtown Hilo in the heat!

    3 night family trip, Nov. 15, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff are very helpful and friendly. The building close to beach and great access to water for kids.

    2 night family trip, Nov. 8, 2019

    Verified Expedia guest review

  • 4.0.Fair

    The upkeep of the hotel and rooms is not very fresh. It felt more like a motel with Hilton prices

    4 night trip, Oct. 10, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Loved it.

    Excellent resort. Beautiful views. Friendly staff. Clean comfortable rooms.

    Rachael, 4 night trip, Oct. 8, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Confortable stay! Staff is very attentive to your needs.

    3 night family trip, Aug. 2, 2019

    Verified Expedia guest review

  • 6.0.Good

    The hotel seemed outdated, not worth the money we spent.

    3 night romance trip, Apr. 21, 2019

    Verified Expedia guest review

See all 924 reviews