DoubleTree by Hilton Hotel Jacksonville Riverfront

Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Primary image
Outdoor pool, open 6 AM to 9:00 PM, free cabanas
Outdoor pool, open 6 AM to 9:00 PM, free cabanas
Outdoor pool, open 6 AM to 9:00 PM, free cabanas
42-inch LCD TV with cable channels, MP3 dock

Overview of DoubleTree by Hilton Hotel Jacksonville Riverfront

DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property
4-star hotel with 2 restaurants, near Museum of Science and History

7.2/10 Good

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
Main amenities
  • Housekeeping once per stay
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • Pool bar
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 19 meeting rooms
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Jacksonville
  • TIAA Bank Field - 36 min walk
  • VyStar Veterans Memorial Arena - 3 min drive
  • Jacksonville University - 11 min drive
  • Jacksonville Zoo and Gardens - 16 min drive
  • Jacksonville Naval Air Station - 17 min drive
  • St. Johns Town Center - 14 min drive
  • University of North Florida - 17 min drive
  • Jacksonville Cruise Terminal - 20 min drive

Getting around

  • Jacksonville International Airport (JAX) - 20 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 20 min drive
  • St. Augustine, FL (UST-Northeast Florida Regional) - 37 min drive
  • Jacksonville Station - 15 min drive

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

DoubleTree by Hilton Hotel Jacksonville Riverfront puts you within a 15-minute drive of TIAA Bank Field and St. Johns Town Center. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at St. Johns Provision Co., one of 2 restaurants, which serves American cuisine and is open for breakfast and dinner. Other highlights at this upscale hotel include 2 bars/lounges, a poolside bar, and a 24-hour fitness center. Fellow travelers say good things about the pool and comfortable beds.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 293 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4 PM - 2 AM
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered onsite self parking (USD 16 per day; includes in/out privileges)
  • Uncovered onsite valet parking (USD 22 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Shared microwave
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Grocery/convenience store
  • Children's menu

Working away

  • 24-hour business center
  • 19 meeting rooms
  • Computer station
  • Conference space (12000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas

Facilities

  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Grab bar near toilet
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Arabic
  • Bosnian
  • Chinese (Mandarin)
  • Croatian
  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch LCD TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Champagne service

More

  • Housekeeping (once per stay)
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 21.95 for adults and USD 11.00 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Parking

  • Covered self parking costs USD 16 per day with in/out privileges
  • Uncovered valet parking costs USD 22 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

Frequently asked questions

Overall score and ratings

7.2

Good

7.5/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

6/10 Good

Nice hotel i excepted more cleanness. Carpet was dirty. The shower curtain wasn't long enough so the water kept coming out. The lady at the front desk seemed bothered asked a question about the restaurant she didnt answer. Gave me the key and said alright there you go.
Janette, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Bobby, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Travis, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rose, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Gabriela, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Not that great of a stay.
The first room they put me in had a smell and a fan was on the floor. Then they moved me to another room and the toilet was broke. They fix the toilet, but I won’t stay there again. If I’m going to stay at a hotel, I’m not trying to pay the park.
Cassie, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Great visit with my family. Beds were hard but overall good stay and friendly staff
2-night family trip
Verified Hotels.com guest review

8/10 Very good

kateia, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

jessica, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Room clean .. location good
Clean room. Definitely a well used hotel. Check in took overly long. Only 1 (very helpful) person working the desk at peak time. Another employee was there but didn't assist or open up the 2nd checkin desk. Good location for where we needed to be
1-night trip with friends
Verified Hotels.com guest review