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All properties in Puerto Morelos, Quintana Roo, Mexico
All inclusive

New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma, Puerto Morelos

Puerto Morelos beachfront property with spa and beach bar

  • Free cooked-to-order breakfast, free WiFi, and free parking
From
$479 CAD

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  • Pool
  • Pool
  • Beach
  • Beach
  • Pool
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9.2.Superb.
  • Everything about the resort was a great experience. The island ambassador Hairo and the…

    Apr. 25, 2021

  • I love the resort. Very beautifully decorated with a lot of attention to detail. The…

    Apr. 25, 2021

See all 17 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 72 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 148 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 poolside bars
  • Full-service spa
  • 4 outdoor pools and 3 spa tubs

Feel at home

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (free)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Rollaway/extra beds available

What’s around

  • On the beach
  • Petempich Bay - 1 min walk
  • Crococun Zoo - 2.9 mi / 4.6 km
  • Puerto Morelos Town Square - 7.6 mi / 12.2 km
  • Costa Occidental de Isla Mujeres National Park - 6.9 mi / 11.2 km
  • Sanctuary of Hope and Time Capsule - 7.3 mi / 11.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room
  • Suite (Swim Up)
  • Room (Paradise)
  • Royal Suite (Swim Up)
  • Presidential Suite
  • Suite (Paradise)
  • Junior Suite (Paradise)
  • Royal Suite
  • Junior Suite (Swim Up)
  • Presidential Suite (Swim Up)

Location

  • On the beach
  • Petempich Bay - 1 min walk
  • Crococun Zoo - 2.9 mi / 4.6 km

What’s around

Landmarks

  • On the beach
  • Petempich Bay - 1 min walk
  • Crococun Zoo - 2.9 mi / 4.6 km
  • Puerto Morelos Town Square - 7.6 mi / 12.2 km
  • Costa Occidental de Isla Mujeres National Park - 6.9 mi / 11.2 km
  • Sanctuary of Hope and Time Capsule - 7.3 mi / 11.8 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 7.6 mi / 12.2 km
  • San Jose Catholic Parish - 7.6 mi / 12.2 km
  • Puerto Morelos Reef - 7.6 mi / 12.3 km
  • Artisans Market - 7.7 mi / 12.5 km
  • Ojo de Agua Beach - 8.3 mi / 13.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive
  • Airport shuttle (surcharge)

At a glance

Size

  • 148 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free babysitting/childcare
  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free cooked-to-order breakfast daily
  • 4 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Water dispenser

Things to do

  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 4
  • Swim-up bar
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Free bicycles on site
  • Hiking/biking trails on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Skydiving nearby
  • Beach umbrellas
  • Pool sun loungers
  • Health club
  • Number of spa tubs - 3
  • Beach towels
  • Pool umbrellas
  • Steam room
  • Sauna

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Private spa tub
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • 42-inch Smart TV
  • First-run movies
  • Pay movies
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Volleyball
  • Kids club

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Sailboats
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

St. Somewhere Spa, by Karisma has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

The Beach House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Rita's Taco House - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Frank & Lola's - This restaurant serves dinner only. Open daily.

Latino - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

5 O'Clock Somewhere Bar - Onsite bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Steam room
  • Fitness classes on site
  • Free bicycles on site
  • Hiking/biking trails on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Skydiving nearby

Small print

Also known as

  • Margaritaville Island Reserve Riviera Cancun
  • Margaritaville Island Reserve Riviera Cancun All Inclusive

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of MXN 116 per vehicle (roundtrip, Maximum occupancy 7)

Airport shuttle service for children costs MXN 0 (roundtrip)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there's free self and valet parking.

  • Yes, there are 4 outdoor pools.

  • Sorry, pets aren't allowed, but service animals are welcome.

  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

  • Yes, there are 4 onsite restaurants, featuring alfresco dining and international cuisine. Nearby restaurants include My Little Italy (7.6 mi), Tacos.Com (7.6 mi), and Richard's Bistro (7.6 mi).

  • Yes, an airport shuttle is available. The charge is MXN 116 per vehicle roundtrip.

  • Have fun with onsite activities like beach yoga, cycling, and hiking. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 3 spa tubs. New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma also has 3 poolside bars, 6 bars, and a sauna, as well as a steam room, a picnic area, and a garden.
9.2.Superb.
  • 8.0.Very Good

    Great

    Great small hotel, food is ok maybe because of the covid, menú didn’t have much choices, recommend for relax time

    1 night family trip, Apr. 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Super clean, kept up place.... relaxing, island vibe. Tip every person you encounter for better service... even if it's a dollar at a time for minor encounters. Limited beverage options unless you like Mexican coke products and alcohol. We were limited to 5 bottles of water a day by room service... this is not sufficient for 3 ppl.. especially when it's so hot and humid and you're trying to make your own coffee with it as well. All- inclusive points to use for minibar are very minimal... we used all of ours on day one... they were suggested to supposed to be enough for our one- week stay. We ended up spending $200 of our own money just at the snack bar

    7 night family trip, Apr. 5, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    Margaritaville Island Reserve by Karisma is not too big. It is actually the perfect size resort especially if you are traveling alone. This was my first solo trip and everything was perfect. The staff is welcoming and remembers your name! When staff sees you they are all friendly. Staff members are constantly cleaning and disinfecting during the pandemic. The cabanas (only 2) on the beach are for members only of Karisma. The drinks are more on the sweeter side. There is a points system where you need to go to get drinks for your room(soda..) in your room the only thing in the fridge is water. My room looked just like the option I picked. It’s all renovated and updated. The WiFi worked great throughout the resort and on the beach. The app they use is so great to order room service or see what’s happening on the property. I had a spa evening and did the Oh Mexico option. It is worth every penny and Lismary and Reina were amazing! I highly recommend the spa. Overall I am happy with my visit and look forward to visiting other Karisma properties.

    5 night trip, Mar. 27, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    Wonderful trip!

    Absolutely wonderful stay, food was amazing, staff was great and drinks were flowing. We had lunch each day at Rita’s Tacos and dinner at Frank and Lola’s. Would def go back!

    Mandy, 3 night trip with friends, Mar. 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Resort Near Cancun

    This a great resort. Not very big (about 140 rooms), easy to get around. The pools ( there are 4) are as nice as any I have seen. The landscaping is wonderful. We had a basic room, very clean and comfortable. The food and drinks were good and there is a lot of variety of food in the 5 restaurants. The best thing is the staff, Longino the bellman Miguel at the front desk was very helpful and know us by name. All the bar service was excellent but I wanted to call out Shirley, Manuel, and Idania for the special service. There were bands and another entertainment nightly which was a lot of fun.

    Tom, 8 night trip, Feb. 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Much better than expected. Great concept, great food. Service outstanding. Cant wait to go back.

    3 night family trip, Feb. 16, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel has a fun and relaxing vibe. For us it is the perfect size, not to big, not to small with plenty of places to hang out and chill. We could get a drink almost everywhere. The staff was extremely friendly and acomodating (special thanks to Diego, Antonio and Wilbert !) Our favorite place to chill was Rita's, amazing tacos and margaritas right on beach with a perfect view of the Caribbean, just what we needed. the live music at night gives a good vibe to the place. This was the first time we stayed at an all inclusive resort where you can pick the content of your own mini bar, great idea ! I don't know why more hotels don't do that.Oh and the margarita bikes are a blast !

    3 night romance trip, Feb. 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    all. but I did not all the TVs on sports. Please put on music videos

    fred, 5 night romance trip, Jan. 16, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very clean, super staff, great private beach, comfortable and great decorated rooms. This resort is top notch. Will be back!

    4 night romance trip, Dec. 29, 2020

    Verified CheapTickets guest review

  • 10.0.Exceptional

    The food is amazing, the service is amazing! Overall we love this place! Will be back!

    6 night family trip, Dec. 20, 2020

    Verified Hotels.com guest review

See all 17 reviews