Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma in Puerto Morelos: Reviews, Deals, and Hotel Rooms on Hotels.com

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4 outdoor pools, pool umbrellas, sun loungers

On the beach, beach cabanas, sun loungers, beach umbrellas

Overview
Rooms
Location
Amenities
Policies

VIP Access

Puerto Morelos beachfront property with spa and beach bar

9.2/10 Superb

614 verified Hotels.com guest reviews

Property highlights

Pool

Free breakfast

Spa

Free parking

Free WiFi

Restaurant

Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580

Main amenities

Daily housekeeping
On the beach
4 restaurants and 3 poolside bars
6 bars/lounges
Full-service spa
4 outdoor pools and 3 spa tubs
Free children's club
Free babysitting
Free supervised childcare
Health club
Sauna
Steam room

Feel at home

Babysitting (free)
Children's club (free)
Rollaway/extra beds available (surcharge)
Connecting/adjoining rooms available
Private bathroom
Premium TV channels

Room options

About this area

What's nearby

On the beach
Puerto Morelos Beach - 14 min drive
Puerto Morelos Town Square - 13 min drive
Moon Palace Golf Club - 17 min drive
Ventura Park Cancun - 19 min drive
Riviera Cancun Golf Resort - 28 min drive
Iberostar Cancun Golf Course - 28 min drive
Delfines Beach - 28 min drive
El Rey Ruins - 28 min drive

Getting around

Cancun Intl. Airport (CUN) - 20 min drive
Cozumel Intl. Airport (CZM) - 27.7 miles/44.6 km

Restaurants

Coco Café - 14 min drive
La Petit Creperie - 18 min walk
Bluewater Grill - 14 min drive
Hotel Villa Marina - 15 min walk
Moments Lobby Bar - 14 min drive

About this property

Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

At Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma, you can spend time at the beach enjoying cabanas, beach umbrellas, and yoga. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. The Beach House, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 3 poolside bars, a free kid's club, and a beach bar.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Kids club

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C/140°F or hotter

Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out

Cashless transactions are available for all charges at the property

Guest rooms kept vacant for 72 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Hand sanitizer provided

This information is provided by our partners.

At a glance

Hotel size

148 rooms

Arriving/Leaving

Check-in time from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

Free babysitting
Free supervised childcare
Free children's club

Pets

Pets not allowed
Service animals welcome

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free onsite self parking
Free onsite valet parking
Wheelchair-accessible parking and van parking on site

Other information

Smoke-free property

Property amenities

Food and drink

Free cooked-to-order breakfast each morning 6:30 AM–10:00 AM
4 restaurants
6 bars/lounges
3 poolside bars
Beach bar
Swim-up bar
Coffee shop
Coffee/tea in a common area
Private dining
24-hour room service
Snack bar/deli

Traveling with children

Free children's club
Free supervised childcare/activities
Grocery/convenience store
Children's games
Toys
Baby bath
Changing table
Bed rails

What to do

On the beach
Beach yoga
Fitness classes
Concerts/live shows
Karaoke
Shopping
Ecotours nearby
Horse riding nearby
Skydiving nearby

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach cabanas (surcharge)
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages

Facilities

ATM/banking
Garden
Picnic area
Terrace
Health club
4 outdoor pools
Bicycle parking
Full-service spa
3 spa tubs
Sauna
Massage/treatment rooms
Steam room

Accessibility

Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Well-lit path to entrance
Stair-free path to entrance

Room amenities

Be entertained

42-inch Smart TV
Premium cable channels

Home comfort

Air conditioning
Free stocked minibar
Wet bar
Coffee/tea maker
Bathrobes

Sleep well

Hypo-allergenic bedding
Down comforter
Blackout drapes/curtains
Turndown service
Premium bedding
Free rollaway/extra bed

What to enjoy

In-room massage
Furnished balcony/patio
Individually furnished and decorated

Freshen up

Private bathroom
Shower/tub combination
Rainfall showerhead
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper

Stay connected

Desk
Free WiFi
Free international and local calls

Food and drink

Champagne service
Mini-fridge
Free bottled water
Highchair

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Guidebooks/recommendations
Local maps
Restaurant dining guide

Special features

Spa

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

The Beach House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Rita's Taco House - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Frank & Lola's - This restaurant serves dinner only. Open daily.

Latino - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

5 O'Clock Somewhere Bar - Onsite bar. Open daily.

Fees & policies

Optional extras

Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Margaritaville Island Reserve Riviera Cancun

Margaritaville Island Reserve Riviera Cancun All Inclusive

Frequently asked questions

Does Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma offer free cancellation for a full refund?

Yes, Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma?

Yes, there are 4 outdoor pools.

Are pets allowed at Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma?

You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma and nearby?

Have fun during the warmer months with activities such as beach yoga. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 3 spa tubs. Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma also has 3 poolside bars, 6 bars, and a sauna, as well as a steam room, beach cabanas, and a picnic area.

Are there restaurants at or near Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma?

Yes, there are 4 onsite restaurants, featuring alfresco dining and international cuisine.

Does Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma like?

Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma is located on the waterfront, a short 1-minute walk from Petempich Bay.

9.2

Superb

9.8/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

10 May 2023

Atención a cada detalle, eso vale mucho!

Sin palabras para este lugar. De 5 días, los 5 fue una experiencia extraordinaria. Las instalaciones impecables, la limpieza de 10, la comida muy rica (mención especial al restaurante Frank & Lola que se lleva las palmas), la pizza de Room Service de verdad un must, las bebidas consistentes y buenas etiquetas; la seguridad al pendiente en cada momento. Se siente la exclusividad y lujo conservando un ambiente casual. La atención a los detalles se rescata en cada momento en este hotel. Pero por si no bastara, lo mejor de este lugar es su Servicio. Servicio, servicio y más servicio! Mención especial a Arturo capitán del Beach House que eleva por mucho la atención. También reconocimiento a Marcela (Prestige), Miguel (Frank & Lola), Elever y Ricardo (Cantina) y a todo el personal de playa y camaristas. El lugar es recomendable objetivamente al 100%. Ojalá el hotel sea consistente en los siguientes años para hacerlo nuestro nuevo favorito de la zona. Pd. Gran y constante trabajo de limpieza que mantienen en la playa para contener el sargazo, de las playas más limpies que veo en Cancún.