Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

Sofitel Legend Santa Clara Cartagena, Cartagena

5-star5 stars
Calle Del Torno, 39 - 29, Barrio San Diego, Cartagena, Bolivar, 130001, Colombia

Luxury resort with 2 restaurants, near Clock Tower
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book. 

  • Very nice property grounds. Staff is exceptionally nice. Nice touches to detail. For the…Mar. 12, 2020
  • The property could have used a hot tub for the price you pay and the pool should be…Mar. 9, 2020

Sofitel Legend Santa Clara Cartagena, Cartagena

from $369 CAD
  • Deluxe Room, 1 King Bed (Butler Service)
  • Superior Room, 1 King Bed, Balcony, Pool View
  • Superior Room, 2 Single Beds, Balcony, Pool View
  • Classic Room, 1 King Bed, View (Interior view)
  • Suite, 1 King Bed (Duplex, Colonial Area, Butler Service)
  • Suite, 1 King Bed, Terrace, Sea View (Amaral Suite)
  • Suite, 1 King Bed, Terrace (Grau Suite)
  • Junior Suite, 1 King Bed
  • Suite, 1 King Bed, Sea View (Legend Suite)
  • Suite, 1 King Bed, Terrace (Spa Suite)

What’s around Sofitel Legend Santa Clara Cartagena, Cartagena

Landmarks

  • In Cartagena Walled City
  • Clock Tower - 8 min walk
  • San Felipe de Barajas Castle - 22 min walk
  • Puerta del Reloj - 8 min walk
  • San Pedro - 9 min walk
  • San Pedro Claver Church and Convent - 11 min walk
  • Port of Cartagena - 2.5 mi / 4.1 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 123 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-3 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Parents must have child's birth certificate and photo ID*

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Free onsite valet parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool umbrellas
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Scuba diving nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Steam room
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3531
  • Conference space size (meters) - 328
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Digital TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

El Claustro - This restaurant serves breakfast, lunch, and dinner.

1621 Restaurant - This fine-dining restaurant serves lunch and dinner.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Sofitel Legend Santa Clara Cartagena, Cartagena’s small print

Also known as

  • Sofitel Legend Santa Clara Cartagena Resort
  • Sofitel Santa Clara Cartagena
  • Sofitel Hotel Santa Clara
  • Sofitel Santa Clara Hotel Cartagena
  • Sofitel Legend Santa Clara Cartagena Hotel
  • Sofitel Cartagena
  • Cartagena Sofitel
  • Sofitel Legend Santa Clara Cartagena Resort
  • Sofitel Legend Santa Clara Resort
  • Sofitel Legend Santa Clara Cartagena Resort
  • Sofitel Legend Santa Clara Cartagena Cartagena
  • Sofitel Legend Santa Clara Resort
  • Sofitel Legend Santa Clara Cartagena Resort Cartagena
  • Sofitel Legend Santa Clara
  • Sofitel Legend Cartagena Santa Clara
  • Sofitel Legend Santa Clara
  • Sofitel Legend Santa Clara Cartagena
  • Sofitel Legend Santa Clara Hotel
  • Sofitel Legend Santa Clara Hotel Cartagena
  • Sofitel Santa Clara

Policies

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for USD 200.0 per night

Buffet breakfast is offered for an extra charge of USD 24 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 26 per vehicle (one way)

Wired Internet access is available in guestrooms for USD 20 per night (rates may vary)

Wired Internet access is available in public areas for USD 20 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sofitel Legend Santa Clara Cartagena, Cartagena

  • Does Sofitel Legend Santa Clara Cartagena offer free cancellation for a full refund?
    Yes, Sofitel Legend Santa Clara Cartagena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sofitel Legend Santa Clara Cartagena?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sofitel Legend Santa Clara Cartagena?
    Yes, there's free self and valet parking.
  • Is there a pool at Sofitel Legend Santa Clara Cartagena?
    Yes, there's an outdoor pool.
  • Are pets allowed at Sofitel Legend Santa Clara Cartagena?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Sofitel Legend Santa Clara Cartagena?
    You can check in from 3 PM - 3 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Sofitel Legend Santa Clara Cartagena?
    Yes, there are 2 onsite restaurants. Nearby restaurants include El Gobernador by Rausch (3-min walk), La Mulata (4-min walk), and El Kilo (4-min walk).
  • Is airport shuttle service offered by Sofitel Legend Santa Clara Cartagena?
    Yes, an airport shuttle is available. The charge is USD 26 per vehicle one way.
  • Is there an onsite casino at Sofitel Legend Santa Clara Cartagena?
    No, this resort doesn't have a casino, but Rio Cartagena Casino (8-min drive) is nearby.
  • What is there to do near Sofitel Legend Santa Clara Cartagena?
    Recommended spots to visit include Clock Tower (8-min walk) and Puerta del Reloj (8-min walk), along with San Pedro (9-min walk) and San Pedro Claver Church and Convent (11-min walk).

Recent reviews

Exceptional 9.4 From 238 reviews

Exceptional 10.0
Beautiful building and facilities. Great location. The food was excellent. All the staff were very helpful and friendly and very attentive to every need
ca5 night romance trip
Exceptional 10.0
Absolutely beautiful hotel! Would highly recommend!!
ca3 night family trip
Good 6.0
This hotel is nice - it is a quite large hotel with fantastic service! It has a large pool and lounge area that i was never able to enjoy due to all the children. This hotel in general is very busy and loud. All in all I’d say it’s overrated compared to some other smaller even cheaper boutique hotels in the walled city that I’ve stayed at.
Cameron, ca1 night romance trip
Very Good 8.0
Beautiful hotel with mixed results
While I have stayed at the Santa Clara Sofitel before with excellent results this trip was somewhat disappointing. Upon check-in and taken to our "superior king size room with pool view" I requested a different room as the view was barely of the pool blocked by plant foilage and at the far end of the hotel so not what was paid for or promised. No other room was avaiilable I was told until the following day and when a new room provided later the second day it was still at the far end of the hotel and no other room available other than that second room on the second day of our stay. All my previous stays at the Sofitel have been outstanding so this trip was a disappointment especially for the cost involved and future stays in Cartagena may involve another hotel.
ca3 night trip
Exceptional 10.0
Family vacation
Richard, caFamily trip
Exceptional 10.0
Outstanding !
us3 night trip
Very Good 8.0
Good stay as always despite the pandemic
This is our favorite place to stay when in Cartagena (we’ve been here 4 times and highly recommend!). I think the pandemic had them struggling a bit in terms of service and organization. Their staff is always friendly and accommodating so no complaints there. As usual, it’s a beautiful place to stay and they made plenty of use of their outdoor space to allow for social distancing while still being able to enjoy all their amenities. The only other negative was that we were disappointed to see our room was a bit deteriorated.
us3 night trip
Exceptional 10.0
Staff were very helpful and friendly, bio security measures were thorough. Our room was lovely and the food in the restaurant was divine!
Nicole, us1 night romance trip
Exceptional 10.0
The location is perfect and the hotel is beautiful with a lot of history.
Pierre, us5 night romance trip
Exceptional 10.0
Amazing hotel. The gym could have a better selection of equipment as well as hand sanitizer. I would definitely stay again and recommend this hotel to others.
us5 night romance trip

Sofitel Legend Santa Clara Cartagena, Cartagena