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Hotel Ma'xanab

Photo gallery for Hotel Ma'xanab

On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Overview of Hotel Ma'xanab

Hotel Ma'xanab

4.0 star property
Adults-only beachfront hotel with spa, near Tulum Beach

9.6/10 Exceptional

174 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Beach umbrellas
  • Beach towels
  • Beach bar
  • Room service
  • Terrace
  • Air conditioning
For families
  • Private bathroom
  • Separate dining area
  • Garden
  • Terrace
  • Daily housekeeping
  • Espresso maker

Room options

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Tulum National Park - 9 min drive
  • Sian Ka'an Biosphere Reserve - 15 min drive
  • Playa Paraiso - 15 min drive
  • Tulum Mayan Ruins - 19 min drive
  • Gran Cenote - 23 min drive

Restaurants

  • Posada margherita - 3 min walk
  • El Tabano - 7 min walk
  • Restaurare - 7 min walk
  • Safari - 12 min walk
  • Cenzontle - 17 min walk

About this property

Hotel Ma'xanab

At Hotel Ma'xanab, you can spend time at the beach enjoying beach umbrellas, beach massages, and beachside drinks, plus you'll be just steps from Tulum Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages at the spa. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this upscale hotel include a fitness center, a terrace, and a garden. Fellow travelers say great things about the helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 16 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 11:00 PM
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Room service (late night)

What to do

  • On the beach
  • Access to nearby outdoor pool

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Multilingual staff
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated
  • Separate dining area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages and sports massages. The spa is open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Hotel Ma'xanab Hotel
Hotel Ma'xanab Tulum
Hotel Ma'xanab Hotel Tulum

Frequently asked questions

Does Hotel Ma'xanab offer free cancellation for a full refund?
Yes, Hotel Ma'xanab does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Ma'xanab?
As of 7 Dec 2022, prices found for a 1-night stay for 2 adults at Hotel Ma'xanab on 19 Dec 2022 start from CA $934, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Ma'xanab?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Ma'xanab?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Hotel Ma'xanab?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Ma'xanab?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Ma'xanab?
You can check in from 3:00 PM - 11:00 PM. Check-out time is noon.
What is there to do at Hotel Ma'xanab and nearby?
Hotel Ma'xanab has a spa, an outdoor pool, and a fitness center, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Hotel Ma'xanab?
Yes, there's an onsite restaurant. Nearby restaurants include posada margherita (3-min walk), El Tabano (7-min walk), and Restaurare (7-min walk).
Does Hotel Ma'xanab have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Hotel Ma'xanab like?
Hotel Ma'xanab is a short 1-minute walk from Tulum Beach and 15 minutes' walk from Ven a la Luz Sculpture.

Overall score and ratings

9.6

Exceptional

9.7/10

Cleanliness

9.8/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

9.7/10

Eco-friendliness

10/10 Exceptional

Emily, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Samuel, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Porfirio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ma'xanab is an amazing hotel. The staff are so welcoming and our host Fabiola was terrific. She was always there to save the day whether it was helping us reserve dinner before our night out at last minute, or making sure we had everything set, and helping us book a fun-filled trip to the cenote. Breakfast was just a touch of class and the view of the beach was stunning. Dayanne at front desk was also great and helped us plan our departure back home the night before to make our trip back as smooth as it was. Everyone was super friendly- I went with my wife in August and we talked about how that was THE spot next time we'd visit.
Omar Hisham, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

DONNELL, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The rooms are beautifully designed and maintained, providing privacy, luxury and a wonderful atmosphere of high quality craftsmanship. The private outdoor pool on our porch was a luxury we’d never experienced and we enjoyed it all throughout the day. The staff was very welcoming and always eager to provide a good experience. You could sense their great pride in the quality of the experience they are a part of. The pool area is wonderful, the beautiful, outdoor dining area sits right on the beach and had wonderful foods on offer all day long. The sandy beach cabanas and chairs are right on the ocean and immaculate. We were surprised that there was so much seasonal seaweed on the shores. We learned that the beaches enjoy seaweed free sands and water only during the high season December-March. Next time we would go then.
WALT, 5-night family trip
Verified Expedia guest review

2/10 Poor

Lionel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

gilberto, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved our visit! The staff is amazing and the food was incredible. We liked it so much that we ended up sticking around Ma'xanab for most of our trip. Would highly recommend staying here.
Mark, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Awesome experience all around, I stayed with my wife at this boutique Hotel (second floor Villa with pool) and we had a spectacular time there. Our little villa, the restaurant and other areas are beautiful, clean and eco friendly but what really made our experience memorable was the staff from the from desk to the restaurant workers and housekeeping. The concierge/front desk guys (specially Adan) always recommended really cool places to visit (Cenotes, secluded beaches) and they never missed with their restaurants suggestions every night we went out to explore the Mexican cusine in Tulum. The food at the Hotel was delicious and the waiters went always above and beyond to accommodate us. Definitely a 5 starts experience. We can't wait to go back.
Leovigildo, 4-night romance trip
Verified Expedia guest review