10/10 Exceptional
10 Aug 2022
Pay attention: It is Holiday Inn EXPRESS
I took the Amtrak train to Newark Airport and then the Holiday Inn shuttle from the airport to the hotel. The problem was I did not notice that I needed the Holiday Inn EXPRESS shuttle.
The Holiday Inn front desk was friendly, understanding, and helpful in getting me to the Holiday Inn Express. It turned out that the easiest and fastest way was for me to take the Holiday Inn shuttle back to the airport and then take the Holiday Inn Express shuttle.
I was amazed how Holiday Inn and Holiday Inn Express hotels worked together for my benefit. The two hotels were in contact with each other. So when I arrived at the airport, the Holiday Inn Express shuttle was waiting for me. I did not have to wait at the airport for even one minute to catch the Holiday Inn Express shuttle.
The rest of my stay was marked by the same professional care for whatever I needed.
Ron, 1-night business trip
Verified Hotels.com guest review