Destination
Guests
All properties in Jacksonville, Florida, United States of America

Southbank Hotel Jacksonville Riverwalk, Jacksonville

Riverfront hotel with outdoor pool, near Baptist Medical Center Jacksonville

  • Free WiFi
From
$133 CAD

Image gallery

  • Hotel Bar
  • Hotel Bar
  • Outdoor Pool
  • Outdoor Pool
  • Hotel Bar
Hotel Bar. Image 1 of 46
1 / 46Hotel Bar
7.8.Good.
  • It was very nice and classy looking. But the staff were not really professional

    Dec. 9, 2019

  • TV wasn't working so we moved rooms then the toilet wasn't working. Restaurant was out of…

    Nov. 29, 2019

See all 733 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Convenient
Walkable
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 322 smoke-free guestrooms
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • In Downtown Jacksonville
  • VyStar Veterans Memorial Arena - 36 min walk
  • TIAA Bank Field - 40 min walk
  • Daily's Place - 41 min walk
  • Baptist Medical Center Jacksonville - 12 min walk
  • Jacksonville University - 6.2 mi / 9.9 km
The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):
  • Dining venue(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 2 Queen Beds, Non Smoking, Pool View
  • Room, 1 King Bed, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking, View (Partial Water View)
  • Room, 1 King Bed, Non Smoking, Pool View
  • Room, 1 King Bed, Non Smoking, River View (Partial River View)
  • Room, 1 Double Bed, Non Smoking
  • Room, 1 Double Bed, Non Smoking, River View (Partial River View)
  • Room, 1 Double Bed, Non Smoking, River View

Location

  • In Downtown Jacksonville
  • VyStar Veterans Memorial Arena - 36 min walk
  • TIAA Bank Field - 40 min walk

What’s around

Landmarks

  • In Downtown Jacksonville
  • VyStar Veterans Memorial Arena - 36 min walk
  • TIAA Bank Field - 40 min walk
  • Daily's Place - 41 min walk
  • Baptist Medical Center Jacksonville - 12 min walk
  • Jacksonville University - 6.2 mi / 9.9 km
  • Jacksonville Zoo and Gardens - 8.6 mi / 13.9 km
  • Jacksonville Naval Air Station - 10.2 mi / 16.4 km
  • St. Johns Town Center - 10.5 mi / 17 km
  • University of North Florida - 12.3 mi / 19.7 km
  • Jacksonville Cruise Terminal - 13.2 mi / 21.2 km

Getting around

  • Jacksonville International Airport (JAX) - 20 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 21 min drive
  • St. Augustine, FL (UST-Northeast Florida Regional) - 40 min drive
  • Jacksonville Station - 15 min drive

At a glance

Hotel size

  • This hotel has 322 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Restrictions apply*
  • 2 per room (up to 25 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured onsite self parking (USD 10 per day; includes in/out privileges)
  • Secured onsite extended parking (USD 15 per night)
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Fitness facilities
  • Golfing nearby
  • Billiards or pool table

Working away

  • 24-hour business center
  • Number of meeting rooms - 22
  • Conference space
  • Conference space size (feet) - 39425
  • Conference space size (meters) - 3663
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1980
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed-captioned TV
  • Visual fire alarm
  • Lever door handles
  • Telephone accessibility kit

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Microwave

More

  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Small print

Also known as

  • Lexington Hotel Jacksonville Riverwalk
  • Lexington Hotel Conference Center Jacksonville Riverwalk
  • Lexington Hotel Jacksonville Riverwalk
  • Lexington Hotel Riverwalk
  • Lexington Jacksonville Riverwalk
  • Lexington Hotel Jacksonville Riverwalk
  • Lexington Hotel Riverwalk
  • Lexington Jacksonville Riverwalk
  • Lexington Riverwalk
  • Lexington Hotel Jacksonville Riverwalk
  • Lexington Hotel Riverwalk
  • Lexington Hotel Riverwalk
  • Lexington Hotel Conference Center Jacksonville Riverwalk
  • Lexington Jacksonville Riverwalk
  • Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
  • Lexington Riverwalk
  • Lexington Hotel Conference Center Jacksonville Riverwalk
  • Lexington Jacksonville Riverwalk
  • Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
  • Wyndham Jacksonville Riverwalk
  • Southbank Hotel Jacksonville Riverwalk Hotel
  • Southbank Hotel Jacksonville Riverwalk Jacksonville
  • Lexington Hotel Conference Center Jacksonville Riverwalk
  • Southbank Hotel Jacksonville Riverwalk Hotel Jacksonville
  • Lexington Riverwalk
  • Wyndham Jacksonville Riverwalk Hotel Jacksonville
  • Wyndham Jacksonville Riverwalk
  • Wyndham Riverwalk
  • Wyndham Riverwalk Hotel Jacksonville
  • Wyndham Riverwalk Jacksonville

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Secured self parking costs USD 10 per day with in/out privileges

RV/bus/truck parking is available for an extra charge

Secured extended parking costs USD 15 per night

Rollaway beds are available for USD 10.0 per night

Breakfast costs between USD 5 and USD 20 for adults, and USD 5 and USD 10 for children (approximately)

Pets are allowed for an extra charge of USD 50 per pet, per day

Service animals exempt from fees

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 7:00 AM to 10:00 PM.

Guests must contact this property in advance to reserve onsite parking.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Southbank Hotel Jacksonville Riverwalk does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 10 per day. Extended parking costs USD 15 per night. RV/bus/truck parking is available.
  • Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
  • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 25 lbs per pet. There's a charge of USD 50 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 4:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. The dining venue will be unavailable from March 1 2021 to June 1 2021 (dates subject to change). Nearby restaurants include Wine Cellar (3-min walk), Chart House (5-min walk), and The Southern Grill (5-min walk).
  • No, this hotel doesn't have a casino, but bestbet Orange Park (24-min drive) is nearby.
  • Southbank Hotel Jacksonville Riverwalk has an outdoor pool and a fitness center.
7.8.Good.
  • 10.0.Exceptional

    Location! Close to Veterans Memorial for concert scheduled! River Taxi pickup just outside hotel! Excellent hot and cold breakfast at excellent price! Room spacious and very clean! Shower was walk in and newly renovated! Beautiful! Highly recommend!

    Darlene, 2 night family trip, Oct. 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Good night sleep

    Very nice stay. Only complaint would be room service only came once during the three days. Had to pay for parking at the hotel for each night stay.

    Joseph, 3 night family trip, Jul. 4, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Location is no good and you get lost in the hotel very easy beside this hotel in o k

    1 night romance trip, Jun. 22, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The room was not checked every day which is not normal

    3 night business trip, May 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Super friendly staff. Clean hallways. Delicious food

    3 night family trip, May 4, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very friendly and helpful staff. Would recommend this hotel 100%

    Berniestrei, 4 night trip, Aug. 31, 2018

    Verified Expedia guest review

  • 2.0.Poor

    Terrible Service and Lack of Concern

    Room was not ready for our 4:30 check-in and had to wait to check in after midnight due to existing dinner reservations and expensive event tickets because room was still not ready by 5:30. Even had to change clothes in the bathroom. Lots of people were waiting to check in and none of the employees seemed to care. No one did anything to soften this blow other than give a late check out which we could not even take full advantage of because we had to leave in time to eat and drive over 6 hours home and still get there in time to make last call at the kennel that was keeping our dog. Filed complaint with Marriott Bonvoy site and 3 days later still no response. So, so sad that Marriott is not doing any better than this.

    John, 1 night trip, Apr. 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay, great staff , clean beds and rooms.... great location only downfall was one vending machine not working early in the morning.

    Zachary, 1 night family trip, Apr. 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice

    It was nice.

    Curtis, 1 night trip, Mar. 21, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Not worth it.

    When I purchased this room it stated it would have a view of the river. My room had no view as the building is only 5 floors. Simply put the room was not worth it. The hotel is too expensive to be so outdated.

    1 night trip, Feb. 14, 2021

    Verified Hotels.com guest review

See all 733 reviews