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Cleveland Marriott Downtown at Key Tower

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3 restaurants, breakfast, lunch, and dinner served, American cuisine
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Overview of Cleveland Marriott Downtown at Key Tower

Cleveland Marriott Downtown at Key Tower

4.0 star property
4-star hotel with spa, near FirstEnergy Stadium

8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is CA $204
Price available on 12/22/2022
Map
1360 West Mall Drive, Cleveland, OH, 44114
Main amenities
  • Housekeeping (on request)
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Health club
  • Valet parking
  • Room service
  • Massage/treatment rooms
  • Business center
  • 15 meeting rooms
  • 24-hour front desk
  • Library
  • Convenience store
For families
  • Children stay free
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

Room options

About this area

What's nearby

  • In Downtown Cleveland
  • FirstEnergy Stadium - 11 min walk
  • Rock and Roll Hall of Fame - 13 min walk
  • Progressive Field - 15 min walk
  • Rocket Mortgage FieldHouse - 4 min drive
  • Cleveland Clinic - 13 min drive
  • Cleveland Metroparks Zoo - 15 min drive
  • Case Western Reserve University - 15 min drive
  • Cuyahoga Valley National Park - 18 min drive

Getting around

  • Cleveland, OH (BKL-Burke Lakefront) - 5 min drive
  • Cleveland Hopkins International Airport (CLE) - 16 min drive
  • Cleveland, OH (CGF-Cuyahoga County) - 20 min drive
  • Cleveland Station - 15 min walk
  • Tower City-Public Square Station - 10 min walk

Restaurants

  • The Burnham - 3 min walk
  • Rising Star - 4 min walk
  • 1890 Lounge - 4 min walk
  • Pura Vida - 4 min walk
  • Flaming Ice Cube - 5 min walk

About this property

Cleveland Marriott Downtown at Key Tower

Just 1.6 mi (2.5 km) from the airport, Cleveland Marriott Downtown at Key Tower puts you within a 15-minute drive of Progressive Field and Cleveland Clinic. You can visit the spa to be pampered with deep-tissue massages, body wraps, or Ayurvedic treatments, and Greatroom, one of 3 restaurants, serves American cuisine and is open for breakfast, lunch, and dinner. This upscale hotel also features a bar/lounge, a health club, and a fitness center. Fellow travelers like the helpful staff and location. Public transportation is close by: Tower City-Public Square Station is just 10 minutes by foot.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 400 rooms
  • Arranged over 25 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (up to 75 lbs)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Covered onsite valet parking (USD 35.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store

What to do

  • Fitness classes
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Ski area nearby

Working away

  • Business center
  • 15 meeting rooms
  • Conference space (17918 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1991
  • ATM/banking
  • Library
  • Health club
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower

Languages

  • English

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone
  • Desk chair

Food and drink

  • Refrigerator

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Ascend Spa has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Dining

Greatroom - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Public Square Pantry - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.
Il Venetian - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 14.95 per day (rates may vary)
  • Wired Internet access is available in guestrooms for USD 17.95 per night (rates may vary)

Children & extra beds

  • Rollaway beds are available for USD 50.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100.00 per pet, per stay

Parking

  • Covered valet parking costs USD 35.00 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Frequently asked questions

Does Cleveland Marriott Downtown at Key Tower offer free cancellation for a full refund?
Yes, Cleveland Marriott Downtown at Key Tower does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cleveland Marriott Downtown at Key Tower?
As of 1 Dec 2022, prices found for a 1-night stay for 2 adults at Cleveland Marriott Downtown at Key Tower on 22 Dec 2022 start from CA $204, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cleveland Marriott Downtown at Key Tower?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Cleveland Marriott Downtown at Key Tower?
Yes, pets are welcome, with a maximum weight of 75 lbs per pet. There's a charge of USD 100.00 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Cleveland Marriott Downtown at Key Tower?
Yes. Valet parking costs USD 35.00 per day.
What are the check-in and check-out times at Cleveland Marriott Downtown at Key Tower?
You can check in from 4 PM - midnight. Check-out time is 11:00 AM. Express check-out is available.
Is there an onsite casino at Cleveland Marriott Downtown at Key Tower?
No, this hotel doesn't have a casino, but Horseshoe Casino (6-min walk) and JACK Cleveland Casino (7-min walk) are both nearby.
What is there to do at Cleveland Marriott Downtown at Key Tower and nearby?
Have fun with activities like cycling, hiking, and horseback riding, and practice your swing at the nearby golf course. Additional recreation onsite includes aerobics. Indulge in a treatment at the spa and enjoy other amenities such as a health club and spa services.
Are there restaurants at or near Cleveland Marriott Downtown at Key Tower?
Yes, there are 3 onsite restaurants, featuring American cuisine. Nearby restaurants include Rising Star (4-min walk), 1890 Lounge (4-min walk), and Pura Vida (4-min walk).
What's the area around Cleveland Marriott Downtown at Key Tower like?
Cleveland Marriott Downtown at Key Tower is in Downtown Cleveland, a short 15-minute walk from Progressive Field and 4 minutes' walk from Huntington Convention Center of Cleveland. Travelers say the area is walkable and ideal for skiing.

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.3/10

Amenities

9.0/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Sherman, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Clean, comfortable room convenient location.
Nice hotel in the center of everything. Clean room, comfortable beds.
Darren, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Howard, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cleveland Getaway
My husband and I stayed at the Marriott in downtown Cleveland, and had so much fun! The Lounge offered food and drinks, and plenty of seating. There were plenty of places to eat downtown so we didn’t have to drive around trying to find restaurants. We had a corner room that offered views of the lake and the city. It was phenomenal! The staff was helpful and very friendly. The bed was comfortable, and the tv had multiple channels available. The only negative comment I have to make about the hotel is that the toilet sat very low to the ground. My husband and I both have arthritic knees so it was difficult to sit and stand. I highly recommend staying at the Marriott in downtown Cleveland.
Karla, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 1-night trip
Verified Hotels.com guest review

6/10 Good

Fantastic front desk staff
There were a few problems during this stay. But the important thing is the Amber handle all of my concerns with speed and concern. She is a great employee and was able to satisfy my concerns. She is 5 star!
Maureen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gail, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel with friendly, attentive, and professional staff. Highly recommend.
Beverley, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Steve, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chelsea, 1-night trip
Verified Hotels.com guest review