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The Gallery Apartments

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2 outdoor pools, an infinity pool, pool umbrellas, sun loungers
2 outdoor pools, an infinity pool, pool umbrellas, sun loungers
2 outdoor pools, an infinity pool, pool umbrellas, sun loungers
2 outdoor pools, an infinity pool, pool umbrellas, sun loungers
Terrace/patio

Overview of The Gallery Apartments

The Gallery Apartments

3.0 star property
Family-friendly hotel with 2 outdoor pools, near Quinta Avenida

6.0/10 Good

3 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Av Constituyentes esquina, 15 Avenida Nte Mz 79, Playa del Carmen, QROO, 77720

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Mamitas Beach - 1 min drive
  • Playa del Carmen Maritime Terminal - 7 min drive
  • Playacar Golf Club - 10 min drive
  • Xplor Theme Park - 16 min drive
  • Xcaret Eco Theme Park - 19 min drive
  • Tres Rios Ecopark - 21 min drive
  • Ferry to Cozumel - 24 min drive
  • Maroma Beach - 27 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • El chuleton - taqueria al carbon - 2 min walk
  • Oh lala! International Cuisine by George - 2 min walk
  • Bella Italia Pizzeria - 2 min walk
  • Tacontenedor - 2 min walk
  • Ah Cacao Chocolate Café - 3 min walk

About this property

The Gallery Apartments

The Gallery Apartments features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at the coffee shop/cafe. Other highlights include 2 outdoor pools, a poolside bar, and a 24-hour health club.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Social distancing measures in place
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - 8:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • Guests must contact the property in advance for check-in instructions; your host will greet you
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Supervised childcare
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Parking

  • Free covered onsite self parking
  • Onsite garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Playground
  • Supervised childcare
  • Toys

What to do

  • Pool table
  • Beach nearby
  • Ecotours nearby
  • Skydiving nearby

Working away

  • Business center
  • Meeting room

Services

  • Tour/ticket assistance
  • Multilingual staff
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Rooftop terrace
  • Library
  • Communal living room
  • 24-hour health club
  • 2 outdoor pools
  • Infinity pool
  • Rooftop pool
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair accessible

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Spa

The Gallery Spa has 2 treatment rooms. Services include deep-tissue massages and hot stone massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 250 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Consumption Electricity fee: USD 0.25 for use over 16 kWh

Optional extras

  • Early check-in can be arranged for an extra charge of USD 20 (subject to availability)
  • Late check-in between 8:30 PM and 8:00 PM can be arranged for an extra charge of USD 20
  • Air conditioning is available for an extra charge

Children & extra beds

  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

The Gallery Apartments Hotel
The Gallery Apartments Playa del Carmen
The Gallery Apartments Hotel Playa del Carmen

Frequently asked questions

Does The Gallery Apartments offer free cancellation for a full refund?
Yes, The Gallery Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Gallery Apartments?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Gallery Apartments?
Yes, there are 2 outdoor pools.
Are pets allowed at The Gallery Apartments?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Gallery Apartments?
Yes, there's free self parking.
What are the check-in and check-out times at The Gallery Apartments?
You can check in from 3:00 PM - 8:00 PM. There's a charge of USD 20 for early check-in (subject to availability). Check-out time is noon. Express check-out and contactless check-in and check-out are available.
What is there to do at The Gallery Apartments and nearby?
Have fun during the warmer months with activities nearby such as skydiving. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. The Gallery Apartments also has a 24-hour health club and a sauna, as well as an arcade.
Are there restaurants at or near The Gallery Apartments?
Yes, there's an onsite restaurant. Nearby restaurants include Yo Amo Tacos (3-min walk), Los Aguachiles (4-min walk), and Byblos (4-min walk).
What's the area around The Gallery Apartments like?
The Gallery Apartments is in Downtown Playa del Carmen, a short 2-minute walk from Quinta Avenida and 7 minutes' walk from Playa del Carmen Main Beach.

Overall score and ratings

6.0

Good

6.0/10

Cleanliness

6.7/10

Staff & service

8.0/10

Amenities

6.7/10

Property conditions & facilities

6/10 Good

The lady who met us to check us in had great communication throughout our stay. The room we hired was small and had a linked door to the main apartment which we didnt like and so she came back the next day and offered us a studio with a small kitchenette. (Which we paid the difference) Good location only 5 minute walk to 5th Avenue. Small things could improve - 1. No iron in small apartment 2. Wifi password wasn't correct and had to message to get it 3. Coffee machine available but no mugs in room 4. Limited hot water in shower, only lasts a few minutes.
Mel, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Un excelente y hermoso hotel . Solo les sugeriría cambiar los colchones por unos más cómodos. Todo increíble
Antonio, 8-night family trip
Verified Expedia guest review

2/10 Poor

Son unos bandidos tengan cuidado
Pague dos dias, mi vuelo salió demorado.Intenté comunicarme y absolutamente nadie responde..Tuve que dormir en otro lugar...Al dia siguiente me presenté en los condominios y las personas de recepción no tenían ninguna informacion de mi reserva...Me dijeron que como son departamentos tenía que comunicarme directamente con los dueños..Jamas respondieron insisto..Me robaron mi dinero y hoteles.com se limito simplemente a enviarles un correo...
Rafael, 2-night family trip
Verified Hotels.com guest review