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Room options

Overall score and ratings

6.8

Good

7.1/10

Cleanliness

6.9/10

Staff & service

7.1/10

Amenities

6.9/10

Property conditions & facilities

7.2/10

Eco-friendliness

6/10 Good

Nice hotel if you don’t mind loud music all day
This is the second time I have stayed at the Shelborn. When I booked the room this time I was trying to remember what it was about this place that I didn’t like the first time - the space is nicely decorated, decent pool and spa, on the beach… and then I remembered loud dance music all day long. From my seventh floor balcony suite I could feel the bass vibrations and music so loud it was like I was inside a club. At the pool, speakers are everywhere-blasting. I had to walk to the beach to hear phone calls, it was that loud. In the jacuzzi another guest turned to me and said “I feel like I’m in a nightclub and not relaxing in a spa.” Because of this I won’t go back- but it’s sad because otherwise the hotel is great. I just like to choose when I am bombarded with dance music- if it was just the pool, ok, it’s a vibe, but I can’t get quiet in my room?? Too much.
1-night business trip
Verified Hotels.com guest review

8/10 Very good

Good enough - would stay again
It’s a fine hotel. The location is great. I like to stay here and walk to the nicer hotels with great bars and restaurants. The bar and restaurant scene at Shelborne is definitely lacking but you’re so close to everything else it doesn’t matter.
2-night trip
Verified Hotels.com guest review

8/10 Very good

The place and restaurant service are all great. Housekeeing is not the best, however. The room has not been vacuumed for days despite our repeated requests--one of us has dust allergy. Very disappointing.
Eniko, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Sub par hotel.
Walking it you are hit with a scent they spray like crazy all over the hotel. It’s strong and gave me a headache after a while. Our room was outdated and dirty. The bathroom had mold all over the shower and did not look clean. Switched rooms and it was cleaner but had holes in the ceiling exposing electrical. The pool and hot tub were not clean. The front desk rarely answered the phone.
3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Do NOT stay here - Dirty & BAD service
DIRTY. Do NOT stay here. The bathroom was clearly not cleaned and there was sand all over at check-in. I asked two different times to clean the bathroom and they never did. I found someone else’s fake eyelashes in the shower on day one. They were still there when we left. The pool had scum in it. It was a horrible experience.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Shelborne hotel stay
Everytime you walk near or close to the hotel even the main lobby smells great the stay at the hotel was amazing the breakfast was beautiful, the pool was excellent, and they also have a pool side bar with food service. There a mini cafe that serve breakfast lunch and dinner also there is a mini bar next to the mini bar is a reading den with a lot of choices The room was clean every time you put up sweep/sleep door sign the gym was good and they provided water
Walkway to pool
Floor lobby
Ocean view room looking to the right
Ocean view room looking over pool
James, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

South Beach Paradise
Loved every second at the Shelborne! Staff was great, food was great, the pool and beach were straight up paradise!
Amy, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Great location
We’ve stayed here many times over the years, location is great, has beach access, they offer beach chairs and towels, umbrellas are extra. We received a breakfast credit, nothing fancy but lots of options, it was good. We ordered an appetizer, burger and two drinks at the pool, $100.. but hey you’re on vacation. Food was actually pretty good, drinks not so much. We didn’t get cleaning service, we asked for towels and they took a while to come, but we’re super chill so we just waited. Could be staff shortage, idk. Aside that, would definitely stay here again. Staff is friendly!
Ahide, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shelborne exceeds standards
I love this hotel. We have stayed over 3 Times. Once I learned of the townhouse option, I won’t stay anywhere else. We have a large home and are used to space. Our family fits very well in the 2 bedroom townhouse. We have come with kids, and come without kids. Either way, the lobby bar, the front desk people, the coffee bar, the staff, the spa, it has all been totally To my standards. Thank you Shelborne. We will be back again! (The food at the pool is amazing)
nazanin, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Taalib, 4-night trip
Verified Expedia guest review