8/10 Very good
13 Nov 2022
Needs Improvement
The location is somewhat isolated, but there are options if you wander. The hotel and surrounding area had a Hawaiian/California theme, so there were a lot of shops that catered to that. It felt somewhat tacky and less authentic Japanese compared to the other hotels we stayed at in Japan, which felt a bit cheap. But then again it is a Hilton and that was obvious. Service was mostly average and the staff who were nice were far outnumbered by the lackadaisical. I felt more like a number than a guest. For example, I paid for an extra half-day because our flight left late at night. The charge was around $65 if we checked out by 6 pm and a full night charge if we checked out later. I called the front desk to request an extra hour because we were running late but they plainly said it would be double the charge, so we rushed out of the room by 6 pm. By the time the front desk acknowledged us it was 6:02 pm. They had the gall to charge me for a full night because it was after 6 pm, so I had to assert myself. He finally removed the extra charge but I was made to feel in the wrong for it. Add to this the removal of room service until 5 pm (room service was one of the reasons we stayed here), and a subpar breakfast buffet, this wasn't our favorite hotel. The positives: the view from the room is spectacular! And we enjoyed a walk on the boardwalk.
Michelle
Michelle, 2-night family trip
Verified Hotels.com guest review
