8/10 Very good
7 Aug 2022
Disappointing experience while check out
Over all stay was good. Food is also good. BF was average. Only disappointing moment happened at the time of Billing. Our booking was inclusive of 20% discount on food & beverages. We ordered some food during our stay through Room Service.
But at the time of check out, person in from desk gave us bill with without discount. When I informed him about the same, he took long time and then gave me bill with discount of around 160 Eg Pounds. Actually it should have been there in their system and it should produce bill with discount in first shot. It is not good on the part of such 5 Star Hotel try to extract such small amount of 160 Pound. This was really created bad image of such good Hotel. They should take required steps to ensure that they fulfil all the conditions without asking by Guests,
SATISH, 3-night business trip
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